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Reviews of Friends Paradise

Kanakapuram Road Kanagapuram,, 43000 Kilinochchi, Sri Lanka

#5 of 5 hotels in Kilinochchi

Guests' Choice

Review score

Based on 44 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    7.9

  • Facilities

    7.3

  • Staff

    7.6

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 13 March 2024

    7.0
    Great for the price
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Cell coverage is poor, but that's not hotels fault.

    A nice, peaceful oasis on outskirts of town. Basic facilities, but comfortable enough. Small pool was a bonus.

    Stayed in March 2024

  • Reviewed: 22 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Double or Twin Room
    • Stayed 1 night

    Nothing

    Very helpful staff

    Stayed in September 2023

  • Reviewed: 24 July 2023

    6.0
    Room was comfortable; an average type of hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Shower
    • Stayed 2 nights

    Hotel needs to work on few things - swimming pool was below average with no shower or changing facilities. Room's toilet door was broken!

    An average hotel with slightly above-average price. Location was good, and staff friendly and helpful.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The information on booking.com was incorrect. The restaurant was closed. The pool was open, but not clean.

    Stayed in July 2023

  • Reviewed: 30 July 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Shower
    • Stayed 4 nights

    The internet wasn't good, I couldn't even use the Wi-Fi at all. my own data couldn't use because there's no coverage in the area. thats the only problem that I found.

    The internet wasn't good, I couldn't even use the Wi-Fi at all. but the staff were very friendly

    Stayed in July 2022

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    This place is an absolute gem! It's basically a small resort. The pool is just awesome 😎 the water temp is just spot on. You can hide yourself in a shade next to the pool. Unfortunately not sunbeds are available but not a problem for me. The location is super quiet very good sleep here. But it's not far from the main road, shops and nearby is a fantastic restaurant with a huge garden. Wifi is working, hot water, toilet paper, AC, ceiling fan, so I'm very happy here! Just extended another night here 😃👍

    Stayed in March 2024

  • Reviewed: 14 December 2023

    1.0
    Very poor
    • Business trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel did not honour the confirmed booking

    Stayed in December 2023

  • Reviewed: 21 October 2023

    5.0
    Passable
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The staff wasn't friendly, too many insects in the room

    The room is quite big enough

    Stayed in October 2023

  • Reviewed: 2 October 2023

    1.0
    Unsafe. Threatening, rude service.
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 4 nights

    Incredibly unpleasant experience; desk manager in particular seemed to enjoy causing conflict, at one point snatching an item from my hand so violently it broke - while I was trying to pay her. General manager secretly recorded me and refused to delete the recording. I was then told they record all conversations with guests, so be careful here. Very poor-quality and scarcely available food - mainly instant noodles. Multiple complaints to booking.com still unanswered. - Issues began as soon as I arrived. I rang the number on the booking.com confirmation and asked if food could be provided. The manager became immediately hostile, saying I had to text ahead to book food, and that my booking did not include meals or hot water. There’s no option on booking.com to book a room with a meal plan or hot water. When I pointed this out, and told the manager what he’d told me on the phone didn’t appear to be true, he called me a liar and to my horror, played the phone conversation we had had back to me. He had recorded the call secretly, without my consent. The desk manager confirmed they record all conversations with guests ‘as proof’. I was then told ‘my kind’ wasn’t wanted. When I checked out I was presented with two separate bills and thus needed to make two payments. The desk manager became incensed at this, screamed at me, and, inexplicably, threatened to call a company in the town to complain about me. I am not associated with this company, so this was particularly worrying. Staff refused to delete the recording.

    -

    Stayed in September 2023

  • Reviewed: 6 July 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent Customer Service and well maintained rooms for flexible stay. Thanks a lot for the manager and room boy.

    Stayed in July 2023

  • Reviewed: 13 February 2023

    10
    all the staff and hotele were good and nice
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    as I know sri lanka so I have no complaint to the hotel or staff everything was good👍

    very beautiful around the hotel friends. The welcome has been very nice. Manager and assistant manager very nice and polite and good respect. also the cleaning lady also very nice and respectful.👍👍👍👍👍 which is important for us who visit Tamil areas tamil girls are more sev defense protect themselves. We who visit the hotel must also respect everyone😁 I'm a Norwegian Tamil, I have a lot of travel experience, so the reason I recommend it to you is a very cozy area. The hotel has a guard so they are also very good, they are a bit older but they have a lot of experience I see 👍

    Stayed in February 2023

  • Reviewed: 8 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night

    There was nothing to mention as that was disliked. But if you could facilitate some tea coffee amenities, it world be much helpful to the guests as most of them are travellers.

    The hotel is very good. Meets value for money. Didn't have meals from here, so cannot comment on meals.

    Stayed in November 2022

  • Reviewed: 20 September 2022

    1.0
    Have to look for another property next time
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night

    swimming poorly maintained, mud layer in the bottom of the pool. rate charged was above the booking rate wifi not working properly

    Stayed in September 2022

  • Reviewed: 5 September 2022

    2.0
    Simply waste
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Service

    Place

    Stayed in September 2022

  • Reviewed: 23 June 2022

    9.0
    We recommend this place for a decent stay for anybody!
    • Leisure trip
    • Group
    • Budget Double or Twin Room
    • Stayed 1 night

    This was our second stay in three months, since first experience was good we became repeat customers but only concerns is the price hike or doubled!

    Stayed in June 2022

  • Reviewed: 15 January 2022

    5.0
    It’s ok but do more
    • Leisure trip
    • Group
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is no pool facilities and there lots of mosquitoes it’s hard sleep at night

    Rooms are perfect and environment is bit good

    Stayed in January 2022

  • Reviewed: 12 March 2023

    9.0
    Excellent stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Check working condition of AC. Cell signal is weak and WiFi signal is weak inside the rooms.

    Clean room and washroom

    Stayed in March 2023

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 28 June 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 8 June 2023

    8.0
    Exceeded my expectations for the location.
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 31 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 18 March 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double Room with Shower
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in March 2022

  • Reviewed: 6 February 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2022

Showing 1 – 25

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