Galwalla Road, Pothanegama, 50000 Anuradhapura, Sri Lanka
#53 of 89 hotels in Anuradhapura
Guests' ChoiceBased on 124 hotel reviews
7.7Cleanliness
7.9
Comfort
8.0
Location
8.7
Facilities
7.9
Staff
9.0
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 29 August 2023
Osanda
Sri Lankafirst off they took too long to check us in- even though i submit all the details in advance, i had to resubmit my info. again on check in time. bathroom was somewhat untidy, requires more and more thorough cleaning. they were doing some maintenance work for the water supply line and they didn't give us any heads up. when we were checking out one of the senior staff member was scolding a newly joined junior staff member near reception area- well that was rude and somewhat unprofessional.
meals were good, pool was clean and parking was ok i guess.
Stayed in August 2023
Reviewed: 23 August 2023
Ishani
FranceRooms are not 4 star level. Bathrooms are not clean. bathroom fittings broken and very old
Staff was very kind and provided excellent service and welcome
Stayed in August 2023
Reviewed: 14 April 2023
Nandana
United KingdomThe location was excellent 👌 very friendly staff , we were provided with clean bed linen and towels regularly and the room was cleaned regularly, the food was nice value for money , very friendly management.
Stayed in March 2023
Reviewed: 21 February 2023
Matthew
United Kingdomgreat location next to lake , amazing staff , amazing property , ample parking for tuk tuk
Stayed in February 2023
Reviewed: 14 November 2022
Dishani
Sri LankaTerrible experience in this hotel. The room was not clean and the bathroom was disgusting. There was a big centipede in the bath tub. Then they changed the room and that was a double room, but we paid for a triple room. They charged full amount for a triple room at check in😡😡. The hotel gave us the things for a triple room after we complained. However the other room also very poor. Couldn't flush the toilet, eventhough they tried to fix it, they couldn't do that. Bad, very very bad. My family and I couldn't use the toilet properly. And also we missed our valuable time to visit the places we expect because of their terrible issues. Very very poor maintenance. Also I never expect booking.com also recommend cheap hotel like this. I think they need to give us a compensation for the issues they made for us. Horrible customer service. Worst experience ever. DO NOT EVER WASTE YOUR MONEY😡😡😡😡
No any varieties for breakfast.
Stayed in November 2022
Reviewed: 12 November 2022
Ravi
Australianothing to dislike
friendly staff the breakfast buffet was exceptional, so many varieties and delicious food
Stayed in November 2022
Reviewed: 18 June 2022
Dilru
Sri LankaNone
Friendly and supportive staff and a very nice location.
Stayed in June 2022
Reviewed: 8 June 2022
Niranjala
Sri LankaEverything else including dirty used towels.
Staff friendliness.
Stayed in June 2022
Reviewed: 31 December 2021
Janaka
AustraliaGreat location, excellent food and friendly staff.close to all amenities.
Stayed in December 2021
Reviewed: 6 December 2021
Nimantha
Sri LankaThe hotel is set in beautiful grounds next to the lake and looks absolutely stunning. Mr Sumith, the CEO, the front desk staff, porters, and housekeeping, among others, are all charming, quick to respond to requests/inquiries, and always helpful and friendly. I had lunch and breakfast, both of which were excellent, with the chefs and waiters, being particularly professional and attentive. Overall, I enjoyed my time at the Heritage Hotel and would recommend it to others.
Stayed in November 2021
Reviewed: 9 November 2021
Chathuranga
Sri Lanka?
?
Stayed in November 2021
Reviewed: 8 November 2021
Thushari
United KingdomEverything
It was absolutely an awful hotel. There is no elevator. No one was there to help with luggages. Rooms cannot be locked the door locks were broken. Very unclean. There were flies everywhere in the buffet area. There was one inside the honey pot. This place is too crowded because of the wedding hall. There were noice through out the day and night due to construction or repairs 😡 The worst hotel we ever stayed.
Stayed in November 2021
Reviewed: 15 October 2021
Gihan
United KingdomRoom facilities
Place
Stayed in October 2021
Reviewed: 10 October 2021
Samantha
Sri LankaNothing Everything was great!
Facilities, Friendly Staff, Delicious food, Very spacious rooms and peaceful. The location is very close to the religious sites. Good value for money.
Stayed in September 2021
Reviewed: 26 September 2021
Nishani
Sri LankaActually thier foods are very tasty..
Stayed in September 2021
Reviewed: 21 September 2021
Manori
Sri LankaEverything was great
Very clean, great hospitality, food was very tasty..
Stayed in July 2021
Reviewed: 10 October 2021
Anonymous
Sri LankaThe Location is very awesome and very quiet❤️✅
Stayed in September 2021
Reviewed: 29 February 2024
Chethana
Sri LankaThere are no comments available for this review
Stayed in February 2024
Reviewed: 2 November 2023
Lahiru
Sri LankaThere are no comments available for this review
Stayed in October 2023
Reviewed: 21 October 2023
Arosha
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: 5 September 2023
Sonali
Sri LankaThere are no comments available for this review
Stayed in September 2023
Reviewed: 5 August 2023
Karu
United KingdomThere are no comments available for this review
Stayed in August 2023
Reviewed: 7 June 2023
Apsara
Sri LankaThere are no comments available for this review
Stayed in May 2023
Reviewed: 14 May 2023
Kanchana
Sri LankaThere are no comments available for this review
Stayed in May 2023
Reviewed: 24 December 2022
P
Sri LankaThere are no comments available for this review
Stayed in December 2022
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