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Reviews of Heritance Kandalama 5 stars

P.O Box 11, Heritance Kandalama, 21100 Sigiriya, Sri Lanka

#48 of 126 hotels in Sigiriya

Guests' Choice

Review score

Based on 757 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 28 April 2024

    9.0
    Exceptional Stay surrounded by Nature
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 1 night
    • Submitted via mobile

    All was great

    Gorgeous hotel, very well taken care of, organized and the staff is always there to help for anything. Main pool is beautiful but a bit crowded.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 2 nights
    • Submitted via mobile

    My only criticism would be that the maximum number of occupants per room is 3. As a family of 4, one room would have been preferable.

    This is the most beautiful accommodation we have stayed in. The staff and the setting were exceptional. Our PA Domenic went above and beyond

    Stayed in February 2024

  • Reviewed: 27 April 2024

    10
    excellent accommodation and service in connection with nature
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    We chose the hotel on the recommendation of friends. We greatly appreciated the unique construction concept, which offers the connection of the hotel to the landscape. Entrance through the semi-open reception, existing rock formations remain part of the public space. Corridors - spacious pavilions - paths between trees. Rooms cleverly designed, with a view of the landscape through the greenery tucked in after the pre-construction. We enjoyed the pool, appreciated its location between the bar and the lake. Excellent buffet breakfast, nice staff, I highly recommend the hotel.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Fantastic experience of class hotel stay in remote nature
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    Live cheeky monkey play on our balcony

    Stayed in March 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Panoramic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A cosy place for the apero is missing, as well as chairs around the infinity swimming pool

    Staff is very professional and nice, food is very good

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    An amazing location stay, but could be even better!
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 1 night
    • Submitted via mobile

    Rooms a little dated, could do with a refresh. Service from staff wasn’t as high-quality as expected at a 5-star (slow, inattentive, didn’t give lots of info regarding dinner, breakfast etc).

    Stunning location, easy to arrange excursions. Amazing infinity pool. A great place to unwind in the sunshine!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    The best in the world hotel!

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Memorable, with determination to return again soon.
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was just fine

    Excellent

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    If you visit Sri Lanka this is my top hotel recommendation. Views, design, service, food. Great!
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 2 nights
    • Submitted via mobile

    Staff at one point interrupted a meal to survey our stay, while I appreciate the care taken, I think better not while eating. A minor constructive note but doesn’t impact 10/10 rating.

    One of the most beautifully designed and located places we’ve stayed. Incredible. At first was sceptical of buffet style food, but the chefs are cooking fresh infront of you, with amazing results we loved it. Especially egg hoppers at breakfast! Seeing the monkeys and other wildlife also a highlight along with the stunning views.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 4 nights

    The variety of the food at the dinner buffet was great, however, not a lot of choice for vegetarians and picky eaters/children. I mean, there were salads and at least two vegetarian curries available, rice and some sort of vegetable so there were veggie options.

    The staff were very professional, helpful, and able to provide support and guidance when needed/asked. During the entire trip, my children rarely ate anything healthy or with protein during our travels. The dinner buffet was challenging for picky little eaters...they mostly ate bread and plain rice. However, one of the chefs initiated a conversation asking if there was anything I needed and I said no, and he continued by asking if there was anything in particular that I needed or wanted that was not available and that they would be able to make it. It was then that I requested for some few items like cheese pizza, plain spaghetti, hotdogs, which he said was not a problem. I was traveling with a few other families whose children were also not eating much on the trip. This experience was great and seeing my children eat more than bread was very appreciated! The chef did not need to offer anything to us, but he took the initiative! The reception and concierge desk were always able to assist and provide whatever we were in need of. Arranging transportation through the hotel was ideal - safe and professional drivers and vehicles. There was always staff around. Even at night, I noticed security staff located in hallways where bedrooms were to keep guests safe as the hotel is open and monkeys, etc can be where you are walking. It was a nice touch! This is my second time at this hotel and I would definitely come back. Surrounded by nature is amazing and I would encourage others to stay here for a few days if possible.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Amazinnnnnnnng
    • Leisure trip
    • People with friends
    • Panoramic King
    • Stayed 1 night
    • Submitted via mobile

    Lots of geckos , but thats natural thou because of the nature of, but be ready for it

    Everything in the property fabulous , food was so good at dinner , international open buffet, pool is so nice , and you don’t want to miss the sunrise its mind blowing

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 3 nights
    • Submitted via mobile

    great pools, beautiful location and amazing architecture

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 1 night
    • Submitted via mobile

    Architecture

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    The building design is an absolute classic!
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 1 night

    Too many monkeys, you can’t sit on your balcony really because of them

    It’s all about the sublime architecture here!

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 2 nights
    • Submitted via mobile

    The fans of the hotels were right underneath our rooms and distracted form the peacefulness of the setting:(

    The views and architecture were out of this world. The infinity pool too and loved the breakfast room !! And the staff was so lovely as well

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Unique ecohotel experience
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 2 nights
    • Submitted via mobile

    The property is a really good ecohotel with open hallways etc, but just bare in mind this can result in creepy crawleys and geckos in your room. The al a carte menu shown online was different/had less choice than the actual menu in the restaurant.

    The hotel has a really unique location in the middle of the forest. The infinity pool is great for sunset and the bar/lounge is nice and spacious. You can even have the chance to see elephants when arriving/leaving the property. Really good eco-hotel

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff is very friendly. However, staff deserves professional training.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    10
    The staff are so attentive and nothing is too much trouble for them. The food is exceptional as well
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 2 nights
    • Submitted via mobile

    My 6th visit. Pure relaxation and it’s bliss to be at one with nature.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 2 nights
    • Submitted via mobile

    Stunning property in a stunning location. Photos just don’t do it justice!

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Beautiful location close to Sigiriya!
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 1 night
    • Submitted via mobile

    One thing I would say is the price on booking.com is not the final price we were charged. Although it was only €52 more when checking out just be careful of additional taxes when booking. The also have many pools, as mentioned above our favourite although we didn’t get long in it was the cafe infinity pool. There is a natural pool upstairs on a higher floor that checked out but it almost feels like you’re in a part of the hotel you shouldn’t be as there’s nobody around.

    Really beautiful property near Dambulla. The ground floor infinity pool looks out over a beautiful lake and you can see Sigiriya in the distance. The staff were all really pleasant and nice. We were only there for one night so we opted for the buffet dinner which was really good. They have a lot of different cooking stations and it was really tasty. The room was also really clean and spacious and was a great start to our trip in Sri Lanka.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful! Reputation is correct this hotel is 100% worth the visit.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The price is sooooo high, wish a bit more reasonable.

    The Infinity Pool was so heavenly!

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    A great hotel with a breathtaking scenery
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The scenery, the view of the room is breathtaking, the animals you can spot while having breakfast or even just while taking a bath in your room, the infinity pool, the food and its veriety, excptional cocktails as well.

    Stayed in February 2024

  • Reviewed: 20 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very very nice hotel. Worth his price, we had made an error in our reservation day, and they helped us for very long minutes/hours to tackle the issue with Booking and even proposed us a better room for the same price than we had paid for (rooms at this price were all booked for the day). So we could sleep there for the night we wanted and cancel the other one. The employees are awesome and very patient. The hotel itself and the room are very good. And the self-serve buffet for dinner and breakfast were really amazing in term of tastes and choices.

    Stayed in March 2024

Showing 1 – 25

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