Our check in took an hour and a half with no explanation as to the delay. The hotel seemed very well occupied so maybe that was the reason. The a la carte restaurant offering was not very good.

The vines outside the windows were beautiful and the panoramic views from the infinity and rock pools were amazing. The room was spacious and our room was serviced promptly and completely.

Stayed in July 2023

The setting and surrounding scenery on top of amazing facilities

Amazing hotel with incredible service. All the staff are amazing. We were extremely well looked after

Stayed in June 2023

The only comment I have is that the drinks and spa sessions could be more affordable compared to what is available in the city just a few minutes away.

The hotel is amazing and feels like it has been tastefully swallowed by the surrounding jungle , while looking out over a vast plane and lake on the front , I highly recommend staying here.

Stayed in July 2023

A little bit run down

Everything was amazing!!

Stayed in June 2023

Level of house keeping.. Bath towels and mat were not kept and we had to ask for which was supplied..

Stayed in June 2023

Nothing

This is a stunning property at one with nature while providing exceptional customer service

Stayed in June 2023

The way it’s blending with nature

Like the atmosphere Very calming

Stayed in June 2023

the changing rooms

the hotel is beautifully designed... but looks a little run down now.

Stayed in June 2023

Long distances to walk within the hotel. Buffet dinner had too much choice and little real quality. Would prefer with half board to have an a la carte menu with say four choices per course. No access to the lake.if k

Stylish building and wonderful swimming pool. Stunning views

Stayed in June 2023

Nothing in particular

Great food, friendly staff and excellent room

Stayed in June 2023

Hot tub with the best view! Spotlessly clean room, the bed is really comfy. Fantastic service and very helpful stuff. I celebrated my birthday and they surprized me with a cake :)

Stayed in April 2023

Great architecture, great hospitality. The room was fantastic, and meals are also great. I really enjoy the pool and just staying, walking around inside. Every space has great view.

Stayed in May 2023

-

calmness and view

Stayed in June 2023

Amazing hotel. Very comfortable, great cuisine, huge spaces, excellent services, unique swimming pools...and nature. Building of hotel is hidden in the forest. An unforgettable place. On the other hand - two nights of relaxation was enough.

Stayed in March 2023

Access is limited

Food and vibe/ambient

Stayed in April 2023

reception was as bad as it gets: unfriendly and treatment like thieves: pay first, than enter

the staff in the kitchen and restaurant was exceptionally good the food extraordinary the "dine in a cave" experience superb Chef Dinesh went out of his way to organise a live cooking under the rock! we will not forget this

Stayed in May 2023

The food was average. Nothing special. The buffet had to many things. Better to scale down a raise the quality. A bit overpriced for the things they generally offer.

Great architecture. Great location on top of the lake. Wonderful rooms with stunning view. Nice pool to cool of. Built into the landscape, animals really near.

Stayed in May 2023

some of the facilities in the room (jacuzzi) do not work and the staff isn’t attentive about it. the pools have been renovated and not as per the original design of bawa, a bit of shame to see the color of water very different from the original design

amazing location and designed by bawa. staff is very welcoming and attentive. breakfast and dinner was amazing.

Stayed in May 2023

nothing

It's a nice and beautiful hotel. it was built in a cave with green surrounding everywhere. Nice and peaceful, staff is really hospitality and lovely. love to stay here, we had a wonderful time there.

Stayed in April 2023

Fantastic view from a room. You can sit at the balcony and listen to a sound of a nature. Very friendly and helpful staff. Big variety of food on a breakfast. Great infinity pool. Exceptional architecture of a hotel.

Stayed in April 2023

Food. Was. HORRID... For the price mainly. The buffet sometimes had old bread once from what I noticed. Stale essentially. For Vegetarians, there's just "enough" but for the price, not that worth it. I wouldn't even mind spending a bit more IF IT MEANT QUALITY! They over-compensated with quantity but no quality. The Sri Lankan section was good though, just not everything else. Even ordering from the Menu is not worth the price.

Amazing Room! The biggest highlight and 90% of what you're spending on! Just brilliant and beautiful! The Bonus is the extremely patient and excellent Hospitality shown by the restaurant. It easily made up for everything else that went wrong with the food there. Also, their Banana Bread is AMAZING! Pick some up and other goodies they have like their Jams and stuff.

Stayed in April 2023

100/10 really best!

Stayed in April 2023

The check-in process was a bit weird. First they take you to the lobby (which is not in the main entrance) to do the registration And then you have to go back to the main entrance to do the payment in the cashier. After hours of travelling with a toddler it just felt exhausting to have to do this process. The bathroom had a smell. It smelled like pee that was not cleaned well.

Room was great. Bed was comfortable. Location and view was excellent. Great selection of food for breakfast, lunch and dinner buffet. Some hit or miss with regards to food (beef always tough. Some items undercooked) but otherwise great. Local food selection was extremely delicious and we enjoyed trying it out. We chose this because my toddler loves animals and it did not disappoint. He saw monkeys in our balcony and everywhere around the property.

Stayed in May 2023

personnel is very stingy, and liars, wanted to charge extra for room upgrade, due to in availability for the pre booked room, but we were not even informed regarding the upgrade; they didn’t want to give free welcome drink the next morning as well (we arrived late night, and didn’t want to have welcome drink at night)

the hotel is located in the jungles habitat by monkeys on the lakeside, the view is fantastic

Stayed in April 2023

Beautifully located in the middle of the jungle by a lake. Great place to escape, zen out. Rooms are tasteful. Buffet had a decent variety of options. prices of rooms are great for what you get.

Stayed in April 2023