352/15 dharmaraja mawatha, 20000 Kandy, Sri Lanka
#86 of 215 hotels in Kandy
Guests' ChoiceBased on 381 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.3
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
9.4
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End of dialog contentReviewed: 18 April 2024
Megan
MalaysiaThe restaurant could have opened earlier and a small convenience store would have been handy given the location of the hotel.
The staff were very attentive and helpful. We loved the tranquil location and views from the hotel.
Stayed in April 2024
Reviewed: 4 April 2024
Christina
GermanyThe service is a bit slow and the communication in English is sometimes a bit difficult. But everyone was really kind
The view is great from the balcony.
Stayed in March 2024
Reviewed: 22 March 2024
John
AustraliaFood was poor
Amazing views, friendly staff, nice big rooms with spa bath with great view. Good pool
Stayed in March 2024
Reviewed: 15 March 2024
Andrew
United KingdomNil
Beautiful location , stunning view Lovely host providing amazing breakfast
Stayed in February 2024
Reviewed: 29 February 2024
Vimal
New ZealandDinner
Staff, pool and the view
Stayed in February 2024
Reviewed: 19 February 2024
Sylwia
PolandWhen we checked in there was a bad smell in the room which was fixed the next day by the hotel. Sometimes the food was cold and the next time we ordered to the room the food was wrong. After sometime the correct food was delivered. Someday they had buffet breakfast and buffet dinner, which was not communicated in advance to us. We wanted to eat in the room for breakfast but unfortunately it was not possible. The pool was really cold and needs a proper cleaning.
The room we booked had a pretty amazing view, the food was okay and staff were really helpful.
Stayed in February 2024
Reviewed: 19 February 2024
Kelly
United StatesWe had an extremely difficult time communicating with staff. We had already been traveling throughout the area for the past several weeks, so this was beyond simply a language barrier. Staff would nod, agree, and repeat requests back to us, and yet no action would be taken. This happened many times and it was frustrating. We paid extra to stay here as this was our last night in Sri Lanka and was really looking forward to this experience. The hotel could be completely 5 star if the service could match the property.
It is a beautiful property with absolutely stunning views from every angle - room, restaurant, pool. The rooms are lovely; clean and comfortable. The breakfast was also top notch with several items to choose from.
Stayed in February 2024
Reviewed: 9 February 2024
Joy
United KingdomThe road to the hotel needs extensive work it was unnerving. We did not go out at night because we were not comfortable with the road. Happy hour signs misleading this was discussed so hopefully will be rectified.
The view from the hotel and our balcony spectacular. Staff really lovely and attentive. Bed very comfortable. Pool area and games room great. Breakfast good
Stayed in February 2024
Reviewed: 22 January 2024
Rajinder
IndiaNo transport available in the evening and very limited choice of food
Lovely location
Stayed in January 2024
Reviewed: 20 January 2024
Simon
United KingdomThe key card wouldn’t work and the staff tried to fix it but failed each time. It took me 10 minutes each time to get into my room. The shower didn’t work properly. Also, the staff were a bit rude and inappropriate, especially one who works downstairs in the restaurant area. I personally would stay there again.
The views are stunning and one or two staff members were ok
Stayed in January 2024
Reviewed: 14 January 2024
Elisavet
GreeceThe breakfast was a disappointing.
The hotel was really nice and clean with amazing view.
Stayed in January 2024
Reviewed: 1 January 2024
Sunny
IndiaVery few options for Vegetarians. Their $ exchange rate was very less.
View from the room, excellent.
Stayed in December 2023
Reviewed: 31 December 2023
Tilly
United KingdomGreat pool and view Small hotel Friendly staff
Stayed in December 2023
Reviewed: 26 December 2023
Lavinda
Sri LankaFood variations needs to be improved a bit ,Foods were delicious
View is amazing from the room ,Nice staff
Stayed in December 2023
Reviewed: 25 December 2023
Sergey
United Arab EmiratesThe service was a little bit slow on the first day, probably because we came after 7 pm, but anyway, we expected to be better perpetrated to greet guests. There were no hot water. The day after they managed to fix it. The food needs significant improvement.
The view from the hotel is excellent!
Stayed in December 2023
Reviewed: 23 December 2023
Ayushi
IndiaView from room, staff, service
Stayed in December 2023
Reviewed: 21 December 2023
Ahmed
United Arab EmiratesLittle far from the city - not easy to reach there by walk since no light at the road
The Pool View - Miunt view from room balcony - fast response from the hotel staff
Stayed in December 2023
Reviewed: 17 November 2023
Francine
NetherlandsSecond day we had buffet breakfast - it definitely did not have the quality of the breakfast we had the first day and they asked us to wait with ordening eggs as they first wanted to help a big group. But that would mean waiting for 45 minutes… we felt a little obligated to do this (we did not in the end). Also the juice was not fresh which i would expectations If i pay this amount of money Also when we arrived from a tiring day we had to wait more than half am hour at the check in as they were experiencing Some issues with their system, no communication or what so ever…
The view is superb - dinner is also very nice although it was quite little the first night (fish and Some Fries is quite a light meal, at least add Some more fries)
Stayed in November 2023
Reviewed: 17 November 2023
Guanjing
ChinaThe hotel is on the mountain with good view.
Stayed in October 2023
Reviewed: 28 October 2023
Medagoda
Sri LankaView/staff/food
Stayed in October 2023
Reviewed: 20 October 2023
Bharati
United StatesLoved the view from the property. The staff are friendly and helpful. Food was great too. Overall a very good place.
Stayed in October 2023
Reviewed: 14 October 2023
Robyn23
AustraliaBathroom needed attention as shower screen leaked.
View and service great.
Stayed in October 2023
Reviewed: 28 September 2023
Shannon
IrelandIt is a bit far from the town centre so you have to get a tuk tuk to places. There were lizards getting into our room from a gap in the wall. Reception closes at 10pm. When contacting after 10pm it’s a WhatsApp number. I contacted them at 10.10pm about removing the lizards but no one came, I could not find anyone around the hotel to help either. Then reception rang the room at 6.15am and woke me up asking about the lizards. Miscommunication issue but was a bit frustrating.
Fab room, lovely and clean! The hotel is so nice!
Stayed in September 2023
Reviewed: 26 September 2023
Emily
United KingdomThe hotel is a bit further away from the centre but we knew that before we booked, it wasn’t a massive issue for us as we had a driver.
Great views from the hotel room and pool. Staff were friendly and helpful.
Stayed in September 2023
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