Had issue on toilet watter pipe called and waited for more then 3 hours but did not attend. again came down informed to the reception to fix the issue. Corridor area got always bad smell and the same goes inside the room. the carpet need to wash. Requested for a wake up call but they MISSED.

Good location

Stayed in April 2024

The rooms were tired and a little dirty. There was a damp smell that came from the air conditioning. Staff were usually okay but the doorman was creepy and kept asking for money for genuinely just helping us speak to a taxi driver. Made us feel very unsafe.

The lobby and pool were excellent

Stayed in March 2024

All was great.

I had an excellent experience staying at Pearl Grand by Rathna. It's somewhat of an undiscovered treasure, especially when you consider its affordability and the building's age. The hotel provides all the essentials, including outstanding WiFi. The coffee shop downstairs is perfect for getting some work done, and the staff are welcoming and helpful. Although the gym is small, it offers enough space to get moving, and the pool and rooftop are perfect for cooling down.

Stayed in March 2024

Some equipments like sockets, working table lights isn’t working. Iron, ironing table too old. Some furniture drawers are hard to open.

Only location and some staffs

Stayed in March 2024

Cleanliness!!!!! There were cockroaches literally walking in my bed. Awful!!!!!!!!!

Staff

Stayed in March 2024

The only down side was a lack of furniture on the balcony, as we couldn't sit out there.

The room was agood size and very clean. The bed was comfortable with a fridge and complimentary water. The pool, and bar were fantastic with excellent staff, who allowed us to store our luggage before check in and after check out. Location was good. Good value for money.

Stayed in February 2024

Everything was great!

Offers excellent value with amenities that fulfill expectations. Outstanding staff situated in a convenient location near all essentials. Stayed two nights and chose to return when departing Colombo.

Stayed in March 2024

Nothing!

Absolutely outstanding service at Pearl Grand. We stayed for 2 nights before travelling around Sri Lanka and this was one of the best in terms of service. The location is quite good in Colombo with plenty of places in walking distance. The rooftop bar and pool make a fantastic place to relax and the ground floor Cafe makes a good latte and is stocked with delicious food. The real gem here is the staff. This is an incredibly well priced accommodation, but the service is 5-star. Nothing is too much trouble. Everyone is welcoming and helpful, and you can have a bit of fun with the team also. We loved it so much we cancelled our other hotel in Colombo for the end of the trip to come back here. This will be our first choice for every trip to Colombo. Thank you Pearl Grand team. We have loved every moment.

Stayed in February 2024

Hospitality 🫶

Stayed in January 2024

Everything apart from the staff was just downright horrible.

Very pleasant staff

Stayed in February 2024

Excellent service .amazing view overall the team amazing

Stayed in January 2024

Ordered room service & forgot to deliver the order & closed the kitchen. That night was not able to eat anything. Few times called reception & said they cannot do anything. Spa was closed during my stay & everytime reception said tomorrow will be open but 4 days it was closed.

Average hotel, the hotel was clean

Stayed in January 2024

The only thing I did not like was that I could not stay longer. Seriously though I did not have any problems with the Hotel

I was welcomed by the whole staff. My flight arrived early and they rushed through a room clean up and had me installed in a room two hours before check in time. The staff here are exceptional. From the bell hops, the reception staff, the cafe staff, the waiters, bar staff, housekeeping , and chefs really looked out for my needs and wants. They always greeted me with a smile. The facilities are great with room service, pool and the sky bar as extras that cost no extra. They had a cleaning service that was quick and professional.

Stayed in January 2024

The room type does not match the picture at all. The bed sheets were not changed after entering. A very unpleasant check-in experience.

Stayed in December 2023

It was terrible.There are no bathrobes, slippers, there is only 1 shower gel and 1 shampoo, 1 soap in the room. the bedside table is split, there are almost no napkins in the package. the bar is empty, besides there is no indication of the Wi-Fi password anywhere. the water turned cold after 5 minutes

Stayed in December 2023

The photos on the website did NOT match reality. It’s maybe a personal view, but I found the room small and cramped and I found it difficult to stay there. It looked tired and not as clean as I would have liked. I actually checked out after one night although I had paid for four. The hotel said they could not refund me. Despite this I could not stay there. Definitely not the hotel for me. I rank it the lowest hotel out of six I stayed in as we toured Sri Lanka.

Good location. And the staff were gracious and helped me recover some personal items I had left behind in my haste to check out of this hotel.

Stayed in December 2023

The shower in the bathroom. Very slippery floor and they had no anti-skid mat, which required me to put a towel on the floor so I could at least stand while showering. Had to be real careful. The response time between hot/cold water is high. Bathroom amenities were meager. The internet was very slow and I had a very difficult time working. The desk chair has no wheels so on the carpet, you had to lift the chair, which was heavy. They have no US plug receptacles, nor USB ports.

Breakfast was high quality with variety to satisfy different palates and preferences. The staff was very courteous. Lobby was spacious and the hotel made arrangements for airport transfer and late checkout (for an additional charge).

Stayed in November 2023

there was a adjoining room and can hear the next room. it’s about the privacy

Stayed in November 2023

There’s nothing I don’t like.

It was very clean and friendly staffs.

Stayed in November 2023

Cockroaches everywhere in the room

Stayed in November 2023

I really enjoyed my stay with Pearl Grand, especially the staff's were great, i would like to mentioned Hassan, he is the best, Highly recommend pearl Grand hotel

Stayed in October 2023

Everything

Nothing. The worst experience in my travelling history.

Stayed in October 2023

Staff was really nice and place was good. Wifi was good. It was very clean. Rooms were as shown in the photos.

Stayed in October 2023

Nothing

Nothing

Stayed in October 2023

Their services

They were not taking care after our check in Even they not responded call from room Very bad experience

Stayed in October 2023