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Reviews of Royal Retreat Kandy

143 Dharmashoka Mawatha, 20000 Kandy, Sri Lanka

#64 of 220 hotels in Kandy

Guests' Choice

Review score

Based on 39 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.6

  • Facilities

    9.0

  • Staff

    9.6

  • Value for money

    9.0

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Showing 1 – 25

  • Reviewed: 28 April 2024

    10
    Great
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice place to stay, everyone was very accommodating and helpful :)

    Stayed in March 2024

  • Reviewed: 9 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    A beautiful hotel with such amazing views of the mountains. We had a massive room. Great location about 15 mins drive from the centre of Kandy so you could escape the hustle and bustle of the city The staff were so lovely and couldn’t do enough for us. Thanks Danny for being so kind, helpful and welcoming.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Brilliant stay! Staff supper friendly. We arrived very early hours of the morning and they were there to meet and great
    • Leisure trip
    • People with friends
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were very spacious. Was great that there was air con!

    Stayed in March 2024

  • Reviewed: 6 April 2024

    10
    A Great Spot to Stay
    • Leisure trip
    • Solo traveller
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The staff were super friendly, the room was lovely and clean and the food was absolutely great. I would definitely recommend this place.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    9.0
    A great time with lovely staff
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The wifi was a bit weak

    The staff is amazing The room was large n comfortable although they should add rugs in bathroom A safe and a fridge in room

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Great stay, wish could stay longer!
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The bathroom is not the best but ok

    The building is very nice and the room is huge. The staff is lovely, so welcoming and nice all the time, and extremely helpful. The breakfast was good and abundant.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Amazing dawn
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    We felt a bit uncomfortable because of to much attention from the stuff. We were the only guests in the hotel, so all the stuff were concentrated around us: we were literally surrounded by them. The room has windows to the corridor with no blinds, which was weird. Before checking out in the evening i asked for the bill, to pay in the morning without any hesitation (we had to leave early). But in the morning guy at the reception gave us another price. And we had to spend time discussing the whole amount. We were almost late for the train because of that.

    Location is awesome. The room was clean. Stuff served us dinner right on the terrace, despite we arrived late, it was amazing. We really appreciate the way the tram involved in making stay comfortable.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Best place to stay in Kandy, extraordinary service!

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Super nice staff and manager hotel is very nice. I recommend this hotel to everyone. Very big room and very nice and amazing room

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night

    The food service was very slow (it took an hour for dinner) and was expensive.

    Amazing room with huge steam shower and fabulous view.

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Good short stay
    • Leisure trip
    • People with friends
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are dated and in need of repainting. Bathroom could do with some hooks to hang things. Beds were on the short side (my feet overhang) Also the option of a mozzie net would also be a nice addition

    As soon as you step in they offer you a nice herbal tea and small sweet treat. Manager was on site and was very helpful. There is a piano if you want to play and a little worn out massage chair. Jacuzzi also is there but you need to ask them in advance to clean it. Rooms were very spacious and the views are pretty nice.

    Stayed in December 2023

  • Reviewed: 9 December 2023

    10
    Exceptional.
    • Leisure trip
    • Solo traveller
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    The staff could not have done more to make my stay enjoyable. Danny the manager was always available to help. The food was excellent and hey have a Tuk Tik onsite to get the guests wherever they need. Great air-conditioning.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The room is so nice ,very clean and big one also have hot water and air conditioner you can see the lovely view in hotel we just want staying for two nights,but we change the plan staying more one night the manager and staff very kind Thank you

    Stayed in November 2023

  • Reviewed: 27 November 2023

    10
    beautiful villa with stunning views!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderful villa with stunning views of the jungle and mountains! The location is convenient, there is everything you need for comfort and even more! a piano, a treadmill and even a massage chair! on the 3rd floor where I lived there was a large outdoor jacuzzi and incredible view rooms!

    Stayed in November 2023

  • Reviewed: 17 November 2023

    10
    Tranquil luxury with panoramic views of Kandy
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Beautiful views, nice tranquil location, impressive, clean, comfortable stay. Fantastic host

    Stayed in November 2023

  • Reviewed: 17 November 2023

    10
    It was very good experience the hotel was very clean with a good view very friendly good staff helped with us to babysit
    • Business trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Very calm environment and friendly staff food is great

    Stayed in October 2023

  • Reviewed: 29 October 2023

    10
    Comfortable, very clean, very quiet. Wonderful!!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    We were so well looked after at this accommodation. We loved the spacious rooms, the food snd nothing was too much trouble.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    10
    Wonderful☺️
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Wonderful house , a lot of space , jacuzzi and amazing view! Hospitality was super friendly and available! Very quiet zone of Kandy city!

    Stayed in October 2023

  • Reviewed: 2 October 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night

    One of the best hotels in Kandy which has a great view.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    10
    Super friendly staff, high quality rooms and a rooftop balcony
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    First of all, the price-performance ratio is insane. During our trip to Sri Lanka we have seen plenty of different rooms and this one is large in size, the bed was very comfortable, there is a rooftop balcony and a spa area (seems to be under construction currently, the hotel is quite new). We want to emphasize how kind and friendly the staff was during our stay and we would definitely come back again.

    Stayed in September 2023

  • Reviewed: 26 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    very nice and friendly hosts who helped to organise everything we needed, big and clean rooms with aircon, amazing view from the terrace, calm and relaxing location, planned to stay one night but ended up staying for five nights because we liked it so much!

    Stayed in August 2023

  • Reviewed: 19 August 2023

    9.0
    Great place!
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, very close to the center of town. Staff was friendly and attentive. Parking is secured. Overall we had a great stay.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very good

    Stayed in August 2023

  • Reviewed: 1 April 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Poor rooms and facilitys but nice view

    Stayed in March 2024

Showing 1 – 25

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