Fresh and modern hotel. Friendly and helpful staff. Great pool on the roof. The dinner we had was not more than just ok. All in all a great stay

Stayed in April 2024

The breakfast and dinner was very good! The chef and his staff was awesome and the dinners served was perfekt. They also arranged a dinner for me after my requests to invite and to say farewell to my Sri Lankan friends at the restaurant.

Stayed in April 2024

Speed of service and availability of drinks.

Good sized rooms and comfy beds. Rooftop pool with views of the surrounding area, including tooth temple. Attentiveness of chef who catered for our allergy needs.

Stayed in April 2024

Had run out of a several things that we tried to order from the menu.

Amazing rooftop pool with a great view over Kandy Rooms very clean and spacious.

Stayed in April 2024

Food was good and the staff was very pleasant nice view

Stayed in April 2024

Evrything was good!

Stayed in April 2024

Great staff!

Stayed in March 2024

Spacious, clean, light filled, comfortable rooms

Stayed in February 2024

Amenities aren’t provided including shower gel and all.

Nice and tranquil.

Stayed in February 2024

Needs better food services

Excellent location. Dramatic views from pool, which was refreshingly cool

Stayed in February 2024

Nothing

The rooms were spacious and the beds were comfortable, the breakfast buffet was great alongside the friendly and committed staff who saw to our needs and wants to ensure our stay was enjoyable.

Stayed in February 2024

The staff didn't respond to our request to change the date and we had to go there to ask. They never did respond to any messages. Still work ongoing for a renovation. No hot water in our room first thing. Had to wait until later just before we left.

Lovely clean modern room. Fabulous rooftop pool with views over the city.

Stayed in February 2024

No bar.

Size of the rooms. Freindly staff.

Stayed in January 2024

limited food services (especially for lunch and dinner). No fridge in the room

Average. But the staff were excellent and the chef went out of trheir way to help

Stayed in December 2023

nothing

Lovely hotel, very spacious comfortable room, quiet. The staff was welcoming, helpful and caring throughout our stay. We also enjoyed the roof pool with amazing views of Kandy.

Stayed in August 2023

A little far from the city centre but beautiful view as it’s up the hill.

The staff were really helpful and friendly. They catered to all of our needs.

Stayed in September 2023

At times the hot water wouldn’t work but the staff were quick to fix this in under a minute when we called them.

The staff were amazing, the rooms are large and comfortable and the location is fantastic. On booking we expected Serene Kandy to be further from town but on arrival realised it is actually close to the Kandy viewpoint and a short stroll downhill to the market, lake and central city (inclusive of the tooth temple). The staff are amazing in their service from start to end. Arjun was a fantastic host from welcome to departure and really gave a sense of care for us as guests. Our driver in Aruna is an amazing person who really made our travel to Sigriya, the ancient city, Golden temple and cave temple an amazing experience for such a packed program. All the remaining staff we engaged with were friendly, attentive and helpful with any request needed. Getting to and from the town is simple, walk or just ask the amazing staff for a tuk tuk. If you’re headed to the station or on an adventure within the surrounding area or Kandy the staff will arrange everything for you so you truly have a no worries holiday in Kandy. Be sure to swim early to enjoy the morning sunrise or at night when the temple is in full song and drumming in the night sky. A great place and thank you to all of the team there especially Aruna for all of your help and friendly hospitality.

Stayed in May 2023

There was nothing bad about the property at all. For the price point it was good. Could have faster internet and heating in the pool. Though breakfast was very good it would be nice to have dinner option too. Not essential but an idea to put a bar in or minibar in each room. Small things really.

The rooms were big and clean.. good showers with high pressure and comfortable beds. Staff were attentive and responsive. Excellent views from rooms too. Nice that there is an on site generator and AC worked brilliantly.

Stayed in December 2022

The common areas and hall could be a little refreshed but this hasn’t impacted our stay as the room and rooftop were really great.

Great rooftop pool to relax after a day of travelling and exploring. The room was very spacious, well equipped and comfortable. The staff was very nice and helpful!

Stayed in April 2022

a little far away from the action in Kandy

views from the rooftop

Stayed in April 2022

I think it would be nice to have chairs on the balcony of each room. Rooftop bar and restaurant not currently open.

Spacious and clean rooms Nice pool on the rooftop Friendly staff who helped us source food during the curfew day!

Stayed in April 2022

great place great location

Stayed in March 2022

could have done with an extra blanket on the bed as the sheet a little thin! but not bad at all

the rooftop pool really is something special!

Stayed in March 2022

Hotel restaurant only does breakfast, as advertised.

Good location that looks over the lake. Room was very clean and the service was great. Nice rooftop pool.

Stayed in March 2022