Needs upgrade

Old building, location and history

Stayed in April 2024

Breakfast was ok but nothing to shout about

Great service from staff

Stayed in April 2024

The heydays of Lord Mountbatten are gone! Everything is crumbling down. The bed mattress was horribly hard, the bath towels were worn out, so was the furniture in the bedroom. We had diner at the buffet , but as the hotel welcomes groups, there was literally nothing left to eat; we asked for food: the waiters said yes, it's coming, but nothing came.

It's a historical landmark! The architecture is beautiful and reflects the colonial times.

Stayed in March 2024

Nothing

It was a lovely hotel with plenty of lovely staff. Very clean and tidy and a beautiful building.

Stayed in March 2024

With the exception of the General Manager hardly anyone spoke english, specifically at the reception. No towels in my room and it took 45 minutes to get them. The staff is willing but untrained. The food was acceptable but no more than that.

Location, old colonial style.

Stayed in February 2024

The room was very old and dated. Too noisy during night time. The staff were not responsive and have minimum English skills.

No mosquitos. The old building is very historic and lovely.

Stayed in December 2023

No a la carte options most meals but the buffet was good / just a little pricey if you weren’t that hungry

Amazing location, easy to walk the 10 mins in to Kandy around the lake, great path, shaded and lots of wildlife to look at along the way.

Stayed in August 2023

It is in old building, if you're looking for something modern, choose a different place.

We spent one night here. It was a Saturday. Our room had windows to the yard where a group was having a party with loud music. They finished at around 10pm. This hotel is an old building. Some parts are a little bit tired. The breakfast was nice.

Stayed in July 2023

Very old hotel, a lot of things didn’t work as it should be. Staff friendly but not very capable, didn’t know where to point out the hotel on the map by example. Very early in the morning the gardener started mowing the grass, why?

The location was good, rooms clean and big, good balcony, good beds, friendly staff.

Stayed in August 2023

Hotel would have been wonderful in it's heyday, but now a little worn around the edges.

Lovely looking old building in a good location. Breakfast very good. Reception staff helpful.

Stayed in July 2023

The room has a a smell and the aircon not working

The staff and location

Stayed in July 2023

Needs some maintenance

Location, old world charm and great staff

Stayed in June 2023

Although the rooms were fairly updated, the rest of the hotel felt not very well maintained. Needs a refresh and an update.

Room - Good Location - Senic and central

Stayed in May 2023

Our rooms were at the back of the hotel and on the Saturday night there was a loud party outside in the garden. It didn't go too late, but it woul have been nice to have been advised there was going to be a party.

Room was a good size, bed was comfortable, staff were friendly and very helpful.

Stayed in February 2023

Very low standard breakfast, charged us for a small water bottle at breakfast. There were problems with crows at outside breakfast tables - every morning - horrible!

Location, generous public spaces, large rooms, clean and helpful staff

Stayed in January 2023

Old world charm. Good location.

Stayed in September 2022

The problem was both political and pandemic related; there were only 3 guests. The staff however have maintained nearly all the expected hotel services; and the restaurant is open for meals - even for 1-3 people.

The Hotel Suisse is well located on the Lake Round; the room was comfortable with all usual facilities; staff excellent service. outside areas also well maintained with good gardens for such a central city location. Pool super.

Stayed in June 2022

very dirty balcony, broken and dirty pool and playground area, no meal choice for kids, very poor buffet for vegetarian

Historical building, nice seating area in the garden, life music during dinner time, first we got rooms with broken and dirty windows and with bad smell (stale, mold) and because we were not happy with it, they changed our rooms which were more comfortable and clean

Stayed in April 2022

Well one of the rare Kandy hotels where the price in USD has considerably gone down over the last 10 years. Reason is lack of investment/renovation. So yes e.g. curtains and stairs and elevators get a little bit dated feel. But it's still spotlessly clean and quite okay, a lot better than its sibling hotel in town Queens!

Great belle-epoque place. Spacious rooms, nice pool, nice lake view from one of the rooms, and walking distance to the city centre. Nice buffet breakfast.

Stayed in April 2022

Pool area could do with a bit of attention but given two years of very little trade, it is understandable

Very nice heritage property. Staff very co-operative and helpful. Location was easy access for Kandy. 10/15 minutes walk

Stayed in March 2022

I regret not asking for an easily accessible room. It was a long walk and had no lift up to that floor. Room floor was in need of a good cleaning, some amenities need fixing. Current shortages are beginning to show. Buffets have only a few options on offer and run out of things pretty soon. We had a fairly good sized room, with a large balcony. But the balcony has not been cleaned, it was rather unappealing. Monkeys were there, so may not be safe to open the balcony door anyway.

This is our second stay here. We'd choosen this for a 2-night stay because we had a good stay and a clean room few years back. But the hotel feels a little rundown. However, the location is quite convenient to visit the city and around. Staff were overall very friendly and helpful.

Stayed in April 2022

cleanliness. that place is ruined down. there were monkey on your balcony and ready to fight / steal your thing. oh plus they will use your balcony as their toilet.

the location & the staff.

Stayed in March 2022

Cleanliness not good. Didn't have Cafe Latte or any coffee with milk. Just poor service in general. What a pity because it is a beautiful old hotel.

The location

Stayed in March 2022

Food in restaurant was average.

Lovely colonial style hotel, opposite lake in a lovely garden. Pool was great too. Felt very historic. Staff very nice, friendly and helpful.

Stayed in March 2022