The Wifi was poor. There were no bedside lamps only powerful overhead light in the room, which made it difficult for my husband to sleep whilst I read. And vice versa

Staff, location. Surrounds of the property are wonderful allowing a variety of wildlife to visit the space and delight.

Stayed in May 2024

It seems. they didn’t pay that much attention to the cleaning in the bathroom The hotel is a bit dated. All the door knobs were too deteriorated. Not a nice feeling to touch. The staff didn’t speak very well English The spa experience was not so pleasant. We had to wait for ages for the staff to arrive. And they were not too competent. The spa area may have been nice at one point but now it is too worn out

The hotel setting was amazing. With a lot of spaces to sit and relax and wonderful view to the lake. The outdoor shower was a very nice and modern feature. Bed was comfortable The pool was lovely and it was always attended by the poolman guarding us from the monkeys

Stayed in April 2024

The only airco in the duplex-room was right in front of the bed. So you had the choice of switching on and getting ice-cold air directly (no option to control temperature, fan, ..) in your face whole night or switching off and enjoy the heat as no fan avaliable. A bit strange place to put the aico given the size of the room. And then there were the monkeys... Very funny in the evening... not so funny in the early morning (around 5.30) when they were playing on the roof. Very strange that a hotel this size.... was so empty. Two times we had diner (between 20.00 and 20.30) and we were the only guests. Nobody touched the food yet, nobody was there, only us. Some of the food was cold although kept in very modern warm-keeping equipment. The pool was the same ... nobody but us. Strange for such a big place where all rooms where fully booked (according to the reception when we asked why we could not get the lake-view) some of the staff was friendly, others were not so. We got to pay the price of the booked lake-view because ' it was booked via booking' even dough we got a room with no view... 32 euro difference in price/night. no negotiation was possible.

Because we arrived a day earlier than booked, we did not get our orriginal requested room (cottage) with lake-view... but got a room (cottage) with no view at all. The room itself was nice. Duplex with semi-outdoor bathroom including spacious bathtub. The roof of the bathroom as open (protected with a net to prevent animals or insects coming in) Very good bed. The hotel is very nice with a beautifull view on the lake (there is a road in between but you almost not notice this) A very spacious and nice swimming pool. Breakfast and diner was buffet with plenty of choice.

Stayed in April 2024

A combination of the polished wood floor and rug caused a slip and injured head. Staff were quick to respond, removing the rug and providing first aid. The dining area is open-plan and therefore noisy when Busy. WiFi is limited to reception area. There’s no other facilities within walking distance but good base for reaching Polonnawurra and other historical landmarks - we had a driver with us and his accommodation was free. Insufficient sunloungers - but many without cushions. Jacuzzi needs more regular cleaning and instructions on use. Not many Veggie options on the menu compared to other places.

The style and cleanliness were good. The inside/outside bathroom was novel. Comfortable bed. The reception area and gardens are stunning.

Stayed in January 2024

There is no wifi or cellular reception in any part of the hotel apart from the main lobby! So you see all the guests thronging the lobby for wifi and cellular connection. The rooms do not have phones to call the reception got service and the cell phones don’t work. So you technically have to walk to the lobby every time or find someone to get you what you want. They give 2 bottles of 500ml water per day per room and anything beyond is chargeable for guests. The staff is usually over worked as there is a lot of check-ins and check-outs. The rooms are not lake facing… you can’t really see the lake from any room. The room we were in had an open washroom style basically like a studio washroom in the backyard of the room and it was raining and the whole area was continuously wet. We dont like our WC area to be always wet so that was a big turn off for us.

It is a Lake Front property with 2 small pools. 45-50mins away from Sigiriya by Tuk tuk or car. The hotel was kind enough to arrange a trust worthy tuk tuk from their partners and it was economical yet good service. They have jacuzzi in the bathrooms. Breakfast buffet and dinner buffet is value for money but the food options on the whole are very limited. They did pack up a hearty breakfast as we had to leave for Colombo early morning.

Stayed in December 2023

Staff are undergoing English lessons and management are aware of this so is part of their training. However, years ago that was part of the magic of travelling overseas and communicating with locals. The Sri Lankan culture especially in the more remote country areas provides a softer and more kinder staff person. This is not the hotels fault but unfortunately we got caught with the hacking scam on the Booking.com website by responding to a message on the website platform asking for authorization of our credit card even when we correctly logged on to the site using our password and the correct website. I do not know why Booking.com are not warning customers this has been happening for 5 months when they could simply install a pop up message advising users not to provide details via the message interface.

Highly recommend the rooms with the indoor / outdoor bathroom. This makes this hotel unique and something you will remember a long time as being unusual and gigantic. We chose this hotel as a excellent best option whilst visiting the nearby Polunnaruwa Ancient Ruins sites.

Stayed in November 2023

Be aware that only management is able to speak English and always confirm with them.

Rooms with lake view are beautiful. Staff is very nice and helpful. They are also able to prepare gluten free diet meals for you.

Stayed in March 2023

towels at pool were a bit old and tatty - slightly strange design sun loungers - monkeys that stole a tile from our game and were very bold at stealing drinks - but we are in their territory - so that’s just something to be aware of!

location is wonderful by lake - plenty of places to sit around pool and in beautiful garden leading to lake views and on terrace by restaurant (choice of sun or shade everywhere) - staff super helpful and friendly especially pool attendant and restaurant manager - great for us, but sad for hotel, we were one of only two couples on second night in this 80 room hotel - bungalow room was very elegant with delightful open air bathroom (although nowhere to sit outside) - this would be a great time to visit!!!!!!

Stayed in February 2023

It felt like living inside a jungle Peacefully environment Friendly staff Delicious food Attractive and spacious room arrangement.

Stayed in September 2022

The room had zero view, my view was a concrete wall where the pool was. The room was dark and dungeon like. Absolutely basic. The bath had more bugs in it then I could count, was I going to clean it… no Could I have called reception and asked someone to clean it no… no phones in room. Also no room service The beds were 2 singles pushed together and the sheet didn’t even fit properly I was sent a waiter to my room so I could order food as I’ve a torn knee ligaments and struggle walking far. I ordered 5 drinks so I had drinks overnight etc. When delivered they asked if I wanted bottles open I said no I would do it. However they removed all lids. Meaning all were open and flat by the time I drank them. The next issue was guest noise I had a group of tourists doing TikTok videos outside my room at 5:30 am Could I have complained no… remember no phone and I’m struggling with walking. Check out, the rooms are up and down slopes, I can’t call reception so how do I get my case to reception. The huge issue is lack of English speaking staff. From management down to waiters. It’s not a hotel suitable for western guests. Certainly not breakfast catering to vegetarians I could go on, but you get the gist.

The best part about the hotel was leaving. This is first hotel review ever where I rated a hotel so low.

Stayed in March 2024

The staff seemed slightly unnattentive at times compared with other hotels on our trip. Food was expensive for what it was. The hotel was also very quiet at the time so not much atmosphere at dinner

The pool was nice, the pool table was a fun addition and the setting was lovely

Stayed in March 2024

Service. We booked a twin room. On checking was told the hotel did not have twin rooms. Their idea of twin room is two single beds together. No space in the room to take it apart. Very disappointed

Good location

Stayed in December 2023

Bathroom very large, but needed a grab bar and somewhere to put your soap etc

Superb location , fabulous staff, great food

Stayed in February 2024

Lack of professionalism. First, they tried to steal my card details by sending a trojan link, asking me to fill again the details of my card (message sent through Booking.com messaging system, so no external communication to blame, message came straight from the hotel). Booking.com has assured me that they communicated with the hotel and I will have no problem with the reservation, no need for preauthorizations. Much to my unpleasant surprise, on the day of arrival, when our local driver called to verify directions, the informed us that they cancelled the reservation “because they could not preauthorize the card” (this is because of hotel POS limitations). So I was left with two small children, aged 4 and 6 in the middle of Sri Lanka, on 23rd of December, to seek on my own a solution, as both numbers (local and UK) indicated for Customer Service of Booking.com were not working.

Nothing

Stayed in December 2023

The hotel manager was really helpful. The hotel is wonderful and unique.

Stayed in August 2023

None

The location was fabulous infront of the lake. All the staff were exceptional- particularly the young man at reception who welcomed us and looked after us really well…. and he was still in training. What a star! The food, swimming pool and service was excellent! Thank you to all the staff for your hospitality and kindness.

Stayed in August 2023

-

The hotel has an amazing pool surrounded by nature and a very good view of the Lake. We had two times the dinner and breakfast, which was very tasty. The staff was also very friendly and did a good job. The best thing at our visit was the „monkey menace“ in the evening and in the morning. You should find out by yourself:)

Stayed in September 2023

Both the pool and the jacuzzi were unusable. They were green and dirty, and most definitely not 5 star standard. Outdoor areas like tables and windows unkept. Although staff were very friendly, it was clear to us that they lack hospitality training. They were unable to provide information regarding the area and activities. We found it difficult to locate staff when we needed them. For a 5 star hotel, we would expect wifi in the room, and not only the public areas.

The setting of the hotel is beautiful. The views on the lake were the best part. The staff were very friendly and kind-hearted.

Stayed in September 2023

This hotel is amazing! Very big and comfortable room. Food also very good! We really enjoyed our stay

Stayed in August 2023

nothing

friendly staff, amazing facilities

Stayed in April 2023

Breakfast, customer service, some of the areas of the rooms are not well looked after.

The surrounding, facilities.

Stayed in April 2023

it seemed such a shame this place isn’t fully booked - as it deserves to be

This is a gem! it’s architecturally interesting, beautifully designed with glorious views. The chalets were comfortable, had marvellous inside/outside bathrooms and were tastefully furnished. The staff were attentive and welcoming and food was delicious.

Stayed in February 2023

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Stayed in January 2024

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Stayed in December 2023