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Reviews of The Grand Walawwa 4 stars

190/8, Kandy Road, Kegalle, 71000 Pinnawala, Sri Lanka

#4 of 14 hotels in Pinnawala

Guests' Choice

Review score

Based on 51 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.7

  • Location

    8.7

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.5

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 2 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Still waiting on their license, so no alcohol for now. Not their fault!

    Amazing restored colonial hotel - incredible rooms, stylishly and tastefully restored and updated. Takes you back to times gone by. Certainly worth a stay - and also not a bad run through to the international airport as a stop if coming from Ella/mountains. Food was excellent and good menu.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 2 nights

    food is good and they customized it to match our preferences but there is scope for improvement.

    the location was close to Pinnawala Elephant Orphanage so there was about 2-3 hours of activity for a day. moreover, being closer (than Kandy) to Bandarnaike International Airport (1.5 - 2 Hours) it made for a relaxing & convenient stop-over. the property is a serene, calm little getaway in itself. The first night, it was just us - making it very private for us and the second night was had company of other travellers. the pool is just the right size for kids. The rooms are large with high ceilings, good airconditioning, mosquito control and extra large beds which are very comfortable. the linen & towels were clean and fluffy. The staff is amazingly courteous and are willing to put in that extra bit to make your stay more comfortable and enjoyable. they also provided complementary accommodation for our taxi driver.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff services are not upto mark. For hotel booking, not sure why service charges are added apart from taxes.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Vintage Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Food is delicious, staff friendly, rooms super clean and spacious

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    NIce comfortable hotel in Pinnawala
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    Staff were very helpful. Cery nice swimming pool. As we are strictly vegetarian, the kitchen prepared for us special meals in our own pots and pans.

    Stayed in February 2024

  • Reviewed: 15 March 2024

    9.0
    We had a fantastic stay for our first couple of nights in Sri Lanka.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of other people! Not the hotels fault, more so a product of being newly developed, in a less trodden city.

    Fantastically maintained and serviced. Beautiful pool area and views.

    Stayed in February 2024

  • Reviewed: 11 March 2024

    8.0
    Accommodation impressive, but work to be done on customer service, potential to be a 9+ score
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    Restaurant: - The staff were a little clueless here. Unsure if there's a lack of education in the local area or the business hasn't provided sufficient training. - The menu: whilst it looked promising on paper, they didn't have 80% of the items and in fact had none of the items on the 'indian' food menu. So we wasted time reading through to then have to play a game of guess what they do have available. Recommendation: stick to the basic local options on the menu, since they don't have a clue how to make anything more exotic like pizza. - Drinks: where's the wine/spirits menu!? There's even a bar in the colonial building by the billiards room, yet it's got nothing on the shelf, assume they haven't got a license yet, but would be a nice space if they sort this out.

    The accommodation is impressive, with high attention to detail on the finish of each area. Our room was wonderfully spacious and felt like a really special place stooped in history.

    Stayed in February 2024

  • Reviewed: 8 March 2024

    10
    Beautifully restored old house and gardens
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    No alcohol licence for the restaurant which didn’t bother us but maybe will be a problem for others

    Lovely newly opened hotel staff and service were excellent. The rooms spacious, well appointed and spotlessly clean. Food of a good standard and promptly served The swimming pool clean and surrounded by plants and shrubs All in all a really great place to stay would highly recommend

    Stayed in March 2024

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Big room Pool Food ok

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant takes so long to prepare the food. Took us nearly 2 hours to get our food from the time of ordering it. Surprisingly, room service was quick. The food tastes really good though.

    Beautiful hotel. Spacious and comfortable rooms. Great staff. The architecture of the place is beautiful. Food was really good as well.

    Stayed in December 2023

  • Reviewed: 7 February 2024

    10
    Tooop
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We liked everything

    Once you enter the property is like stepping back in time, where modernity mixes with history in a very relaxing atmosphere, the staff is young and willing to go above and beyond of your expectation, nothing is impossible, a smile is guaranteed, bed are comfortable and rooms are super well equipped and really chic, food is very good and we cannot wait to come back good job guys!!! Wish all the best

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Staff were amazing and incredibly helpful, especially Rasool. The food was very good, in particular the dinners. We ate
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is a new extension along the side being built which is too close to the original building, however this is for wedding events and we were told that when these events are taking place the whole hotel is likely to be booked out by the wedding guests.

    The hotel is immaculately restored from a former residence, and extended in a sympathetic way to match the original. Rooms are spacious and very comfortable. The pool is small but perfect for the size of the hotel.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Amazing place with a nice restaurant
    • Leisure trip
    • Couple
    • Vintage Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    It's just a minor thing. The frant staff seems to not be aware of Booking.com booking and had a slight delay during the checkout.

    The hotel is a great escape from a busy city. We love the colonial architecture and its comfort. The staff was nice, particularly the restaurant staff who took extra care of our meals. Mr. Brian was an amazing person who listened to our meal requests.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    10
    Cooking up a Grand Time!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very grand and comfortable. The staff were excellent. They arranged a Sri Lankan food cooking class for us, even though they had a very large organised party going on at the same time.

    Stayed in December 2023

  • Reviewed: 10 January 2024

    10
    Beautiful historical property to relax and rest.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was all great!

    Stunning and quiet property in the heart of a busy city! We were welcomed by the stuff with some drinks and everyone took a lot of care of us and our luggage. The beds were the best we had during our 2 months Sri Lanka stay 😊

    Stayed in December 2023

  • Reviewed: 5 January 2024

    10
    Grand property set in a picturesque location - excellent service
    • Leisure trip
    • Family with young children
    • Presidential Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Attention to detail - manager on site . From the time I made my first call to them , nothing was too much for the staff !

    Stayed in December 2023

  • Reviewed: 5 January 2024

    9.0
    Best property around Pinnawala area
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited food options on the menu. Would recommend some local food options to be included in the menu like curries and rice. Was a little disappointed to find beans and carrots as a topping on the veggie pizza.

    Huge spacious rooms with an old colonial vibe. Our room and the hotel was very clean. The staff was prompt and polite. Highly recommended for anyone visiting the elephant orphanage in Pinnawala. Not much to do around. Limited eating options outside as well in the Kegalle market. But loved the fact that despite being so close to the main market, the property itself was so quiet and peaceful. Even managed to see a few fireflies in the night. The breakfast was good too!

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Vintage Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    We only thought the dinner service was very slow and the staff misunderstood one of our orders.

    The Grand Walawwa is a regal colonial property hidden beautifully in the town of Kegalle. Very intricately restored property with touches on the woodwork and furniture which take you back a century. This place seems a perfect location to host an event for family and friends. Rooms are very spacious, clean with comfortable beds and pillows and the hot water in the showers and towels are excellent. Overall I would definitely recommend this hotel and it seems like you are in a private hotel.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Old world charm - perfect stopover between Colombo and Kandy
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit difficult to find

    A perfect stopover between Colombo and Kandy and beyond. Full of old world charm and the tour of the hotel was great! Staff friendly and accommodating!

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Hidden gem
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful heritage property amongst the trees. Rooms are spacious and well appointed. We spent New Years eve and it was peaceful. Just what we wanted.

    Stayed in January 2024

  • Reviewed: 30 December 2023

    10
    One of the best hotel stays of my life
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not applicable!

    Everything

    Stayed in December 2023

  • Reviewed: 26 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    It was an excellent stay. The food was great and the staff was very courteous. The manager went all out to make the stay comfortable.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    10
    It was very pleasant stay the morning at important aspect being stay in a serene location well looked after by the manag
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to mention everything was looked at by them

    Ambiance and the traditional look with large outdoor space

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Nice staff. Super charming building, really authentic, once owned by Queen Elizabeth's accountant. There's a picture of the Queen visiting the place. The hotel has a nice pool and beautiful aesthetics.

    Stayed in December 2023

Showing 1 – 25

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