I liked it all

This is an elegant clean spacious hotel. My room was a beautiful suite with a great view of the pool. The bathroom was huge and elegant and the shower was divine. These things matter when you’ve been traveling all day in North Africa. The staff was incredible… from the doorman to the concierge to the waiter in the lobby… all wonderful. Room service was delicious. The server who delivered it was so kind and hospitable. They even brought a complimentary plate of fruit and deserts just to say welcome to Oudja. It’s super close to the train station. My train didn’t depart until 9pm but the staff took care of my luggage and let me hang in the lobby and read while I waited. I was offered tea many times. I would not hesitate to recommend this hotel. Wonderful experience.

Stayed in March 2024

I didn't like the fact that Soufiane is not working 24/7.

The staff were friendly . Especially Soufiane, this guy made everything easy for me , and was very helpful . He is the reason why I keep coming back everytime.

Stayed in February 2024

Small detail, but the shower head was wonky, (only sprayed horizontally when not handheld), but other than that a great stay.

Both Reda and Sufian were great hosts for my wife and I.

Stayed in December 2023

exceptional stay! The hotel matched the description perfectly, the location was ideal, and the staff, especially Soufian, was extraordinarily accommodating. Soufian stood out with his ability to anticipate our desires, making our stay unforgettable. His hospitality revealed the true beauty of the hotel and Oujda. Soufian even metaphorically turned water into wine, making dreams come true. I almost every night dream of that magical time by the pool, where Soufian seemed to walk on water. An experience that exceeded expectations and touched hearts. Soufian, we love you!

Stayed in December 2023

Gym less machines

I had an incredible stay at this hotel! From the luxurious amenities to the impeccable service, my experience was beyond expectations.Special thanks to Fadwa, Taoufik, and Abdulsamed for their outstanding hospitality, they truly made my stay memorable. Highly recommend!

Stayed in December 2023

Everything is perfect and special thanks to Miss Rania for her amazing support

Stayed in September 2023

Maintenance

Staff,location,pool

Stayed in September 2023

Good service and available teams

Stayed in September 2023

The price is so high ,looks more like 3 or 4 stars ,

The staff are amazing ,very helpful ,I am writing to let you know how much I appreciate the outstanding customer service that your staff Mohammad Amine in the reception has provided. He has always been very attentive and helpful. His kind gesture and hospitality has always been beyond satisfaction. I truly feel like a guest and not just a customer so hats of to your team. Please let him know that his efforts do not go unnoticed. Thank you once again for hiring such excellent staff .Thank you Mohammad Amine appreciate your service .

Stayed in July 2023

There was absolutely NOTHING negative about our visit.

The Excellent Service of all Staff Members, especially, Soufiane, Maroua, Yassine and Amine. They were truly amazing

Stayed in April 2023

NOTHING

Again staff were absolutely amazing. Pure excellence Soufian at reception was an absolute STAR

Stayed in March 2023

Everything was excellent and perfect

Sofiane at reception & Driss (security officer) were absolutely exceptionally excellent at all levels of customer service. They were truly exemplary in every sense and at all levels. We have never experienced any better service anywhere in the world.

Stayed in February 2023

very good breakfast - great location

Stayed in January 2023

👍

the staff 👍

Stayed in November 2022

Nothing. Every thing is great

Breakfast is great

Stayed in November 2022

I have no answer at this question. All was fine for me.

the quick answer of the staff at any of my request: specially Khamsa, Mourad, Yassine and all the members of the front desk

Stayed in October 2022

non

location all staff are excellent and great mis Sabrin was helpful and great personality

Stayed in September 2022

people

Stayed in September 2022

I thought the price was alittle high given the hotel was more than half empty.

Stayed in August 2022

customer service

customer service

Stayed in August 2022

nothing

everything is good

Stayed in August 2022

facility with great localization and all the required features , may require some maintenance

being in different countries around the word, including some famous hotels. my family experience with the Atlas Terminus & Spa hotel was one of the best : staff always smiling, trying to help, very professional. keep it like this thank you for upgrading our stay to 2 ambassadors suites in place of the 2 originally booked rooms.

Stayed in July 2022

maybe renovating some rooms and a faster service when ordering by the pool

friendly staff; the pool and the food by the pool is great

Stayed in July 2022

staff, reception, room, everything was amazing

Stayed in March 2022