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Reviews of Casablanca Suites & Spa 4 stars

Quartier Florida, Sidi Maarouf (Ex Casablanca Apart'hotel), Ain Chock, 20270 Casablanca, Morocco

#99 of 99 hotels in Casablanca

Guests' Choice

Review score

Based on 51 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    7.7

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 15 May 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very poor The rooms are very noisy

    Stayed in May 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 4 nights

    breakfast could be improved, I suppose, with some self service. at this moment you order something and they bring you a tray with something

    Great room, clean and comfortable! Restaurant delicious and high quality food. Staff so kind and professional

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in March 2024

  • Reviewed: 10 October 2023

    9.0
    Good place to stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    We only stayed for one night so nothing really came up as an issue.

    The room was great, quiet and clean.

    Stayed in October 2023

  • Reviewed: 24 August 2023

    9.0
    Good
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    There were problems with the rooms. I got a room that I didn't book. But the administrator changed it

    Everything was fine

    Stayed in July 2023

  • Reviewed: 15 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I did encounter a minor issue during my first contact with the receptionist

    Stayed in June 2023

  • Reviewed: 11 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The buffet breakfast was a poor standard. The was very limited supply of foods on offer and was not fresh. Pastries were several days old and had clearly been warmed several times. There wasn’t enough coffee available and wasn’t hot. Just to note that there isn’t a lift so for someone with young children with a pram not really suitable.

    Stayed in June 2023

  • Reviewed: 11 December 2022

    9.0
    Thank you for your kindness
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Thank you so much Mehdi and the team. I had a very unpleasant experience at the airport with AirMaroc and was very distressed as a solo female traveller. I booked the hotel very last minute at an extremely busy time for the country (World Cup), but they went out of their way to ensure I was safe and relaxed. As my stay was unplanned I didn’t have any money and they kindly arranged for free transport to and from the airport. These little gestures of kindness mean so much when someone is feeling hopeless, so I can’t thank the team enough for all of the kindness they have showed. I’ve read reviews about the food, and while I agree the restaurant meals weren’t the best, the breakfast was great. Plentiful and freshly prepared. Thank you all (driver, security, cook and manager) again.

    Stayed in December 2022

  • Reviewed: 28 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The team were great and very co-operation But the hotel need to be improved in terms of beds, TV as well the draining system for toilet

    Stayed in September 2022

  • Reviewed: 13 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    A few issues with electrics, but they reacted quickly and once they realised it wasn't an easy fix moved us to another room.

    Nice helpful staff. Very accommodating. Lovely pool area. Good location for tram, supermarket. Clean and spacious room.

    Stayed in August 2022

  • Reviewed: 15 July 2022

    9.0
    Excellent stay in a cosy hotel in a quiet neighborhood
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi was a bit slow in the room. AC could have worked better.

    The property was very inviting, the staff was very friendly and the room was very cosy. Location was very nice in a quiet neighborhood.

    Stayed in July 2022

  • Reviewed: 27 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Location. A little far from everything in a complicated neighbourhood.

    The hotel is beautiful, very clean and looks very new. Our room was spacious. Bar and restaurant on site.

    Stayed in May 2022

  • Reviewed: 19 November 2021

    9.0
    Wonderful stay
    • Business trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 10 nights
    • Submitted via mobile

    The cigarette smoke smell coming from the guests at the restaurant.

    The staff were super friendly and accommodating.

    Stayed in September 2021

  • Reviewed: 14 April 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Do not stay here!!! As you can see in the reviews the airport shuttle is a scam. I messaged one week in advance to ask if I could be collected they asked me to message again a day before, giving no indication that it may not be possible. Then a day before they said the driver is unavailable because it is Eid, which I had pointed out 1 week before, and they didn't warn me that could be an issue. I managed to get a taxi from the airport, and asked them to reimburse me at the hotel they refused. Very sad to see hotels not rectifying their mistakes. I hate leaving bad reviews but I was really shocked to see they would not accept any responsibility. I have the messages as proof, there was no indication that the shuttle would be an issue. Otherwise I would not have booked here, it's the only reason I booked because I knew it would be hard to find another option on Eid. Also the rooms are not anything special you can get much cheaper in a better location.

    Stayed in April 2024

  • Reviewed: 10 September 2023

    2.0
    Overpriced without any value
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist who checked us in was very rude and his behavior was not professional at all. There were no amenities in the room, not even a water kettle, tea packet or a single bottle of water. There were no other facilities available either. Overall, I am completely dissatisfied with my stay and I will not be returning to this hotel on my next visit to Morocco.

    The room was clean

    Stayed in September 2023

  • Reviewed: 18 August 2023

    10
    Exceptional
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, excellent staff and service

    Stayed in August 2023

  • Reviewed: 10 August 2023

    10
    The Saff is AMAZING
    • Leisure trip
    • Family with young children
    • Studio (2 Adults)
    • Stayed 5 nights

    Definitely my go to choice from now own. The location and the staff were amazing even the breakfast was amazing. The hotel and its staff made the whole stay worth it. Words cant express their hospitality. My go to hotel for Casablanca.

    Stayed in July 2023

  • Reviewed: 8 February 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Could barely find a parking spot. Couldn't sleep in peace due to the people's noise in the night bar. The shower sprinkler was bad.

    Stayed in February 2023

  • Reviewed: 7 December 2022

    10
    amazing
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    place, rooms. there so comfortable. great people.

    everything.

    Stayed in December 2022

  • Reviewed: 4 November 2022

    10
    happy
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    nothing

    room is clean and very comfortable

    Stayed in November 2022

  • Reviewed: 23 September 2022

    1.0
    Very bad
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    No WiFi in the room no lifter you have to carry your luggage up the stairs!!!!! No parking

    No WiFi in the room no lifter you have to carry your luggage up the stairs!!!!! No parking

    Stayed in September 2022

  • Reviewed: 25 July 2022

    10
    It was awesome and wonderful experience
    • Couple
    • Standard Room
    • Stayed 10 nights
    • Submitted via mobile

    The price Nedd to reduce

    The staff cooperation and the guests class

    Stayed in July 2022

  • Reviewed: 30 June 2022

    5.0
    Passable
    • Business trip
    • Couple
    • Standard Room
    • Stayed 7 nights
    • Submitted via mobile

    Service delay especially in the restaurant

    Staff were courteous

    Stayed in June 2022

  • Reviewed: 22 June 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Great staff at the reception. The room was good and so was the pool area.

    Stayed in June 2022

Showing 1 – 25

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