Staff

Stayed in April 2024

Nothing

Well organized and excellent and cooperative staff

Stayed in April 2024

1) Not a good view from the room and the shower is very narrow. 2) The driver at the airport, did not even welcome us & walked 200m ahead with our baggage. Was unfriendly & unprofessional 3) The check in and out were slow & did not answer the questions we asked (e.g. about wifi). 4) The general mood in the hotel felt somber.

The breakfast was great, and the food servers were excellent (most friendly and helpful staff in the hotel).

Stayed in March 2024

the coffee wasnt the best

Breakfast you can increase the variety and improve on the coffee.

Stayed in March 2024

The hotel is only partially refurbished ( only in lobby and some rooms) ATM machine can’t withdraw the money. One of our rooms have old building kind of smells.

Stayed in February 2024

Room lighting was a bit dim especially without any full length mirror.

Excellent location. Breakfast was just too good and couldn't be better with courteous staff serving personally. Every item was replenished immediately.

Stayed in March 2024

Check in took time. Would have preferred a quicker check in, especially since we arrived after a long haul flight. No seats to sit at check in counter. Only one person at check in and so many guests waiting.

Had a good stay at Casablanca Marriott. Rooms are spacious and clean. Breakfast is amazing. Fresh counter making Moroccan breads is a must try and the lady making it is so hospitable. Restaurant staff were attentive. Location is good and walking distance to the medina. Also good authentic moroccan restaurant close by.

Stayed in February 2024

Not much

I didn't have breakfast. Check in staff Amal was superb.

Stayed in February 2024

I like furniture

It was a nice property

Stayed in February 2024

The checking out time.

The environment is ok. Staff attitude superb. Just keep it up.

Stayed in January 2024

the spa was not operating, you have to negotiate with taxi drivers.

good breakfast and freindly staff, near to Tram station which was good way to explore the city

Stayed in December 2023

The front desk staff - my daughter as an employee for Marriott assisted with my booking and sent the International letter to support my stay. I booked online at $376.00 for the two rooms and two nights with my daughter's discount. It was not honored at this hotel. Even though I provided the letter. Our check-in was approximately 1 1/2 hours which was crazy. On the 13th we had an excursion planned when our driver came to pick us up he was harassed by the taxi drivers out in front of the hotel with staff standing outside. Not one staff member assisted. After being blocked in the driveway the 4 of us (women) exited the vehicle to intervene. The hotel staff should have told the taxi drivers to back off. Lastly November 14th we arrived in Paris France booked at the Residence Inn Marriott Courtyard. Check-in was 5 minutes letter was accepted no additional charges from online booking. Additionally, we were in Italy last year with the same thing no problems. This Marriott also attempted to charge my credit card prior to my arrival. I am a travel agent and originally booked through Expedia for my stay from November 3rd to the 4th and again from 12th through 14th utilizing a card to hold the rooms was unsure how my clients wanted to pay. Specifically clicked to pay a little extra to pay at the hotel upon arrival, Marriott Casablanca then attempted to run my card. I made the same arrangements with the Hilton and Casa Val D Anfa. Purposefully utilized a card to hold only. However received several notifications that Marriott Casablanca tried to process prior to my arrival. I allowed the system to cancel and booked directly online at the Marriott Bonvoy site with my daughters' assistance. Had I known about the additional charges and the lack of concern please trust that I would have returned to Casa Val D Anfa.

Our housekeeper Youseiff was exceptionally pleasant. Really nice individual he was there to serve and ensure our stay was pleasant and he made every effort within his means to meet our needs.

Stayed in November 2023

Although the breakfast was very nice room service foods could be better. I booked a taxi from hotel he tried to get very high price from me.I said you are hotel taxi can't do this the answer was I'm waiting for so long time in front of the hotel this is the price.Of course I didn't pay I paid half of what he wants (I still paid a higher fee than I should have.)and he cursed behind my back.Hotel should be more careful about taxi drivers.

Very friendly staff,very clean and at very good location.The breakfast was so good everything was delicious.

Stayed in October 2023

The spa was closed due to renovation.

The hotel is newly renovated, the satff was awesome. I only booked one night, but it was a good experience.

Stayed in July 2023

.

Newly Renovated Hotel very Clean, Location is perfect and the best front line staff service. Just Excellent Value for Money

Stayed in May 2023

the rooms and the facilities were not satisfy need to ask for everything and its 3 star

forms hospitality

Stayed in April 2023

it’s noisy due to the traffic on the street

it’s renovated

Stayed in April 2023

In the room it would be nice to be able top open at least one window to breathe some fresh air. The building, especially the hallways appear dated in design and condition. Also the smell in the building, especially upper floors indicates more regular venting and refurbishing is warranted.

Very friendly staff, airport pick-up wasn't a problem either, although it was charged extra, clean quiet room. Extra bonus for round the clock room service, that's really exceptional.

Stayed in March 2023

Soft launch. some renovation work still going on (can hear some of it during the day, but tolerable).

Location

Stayed in February 2023

No sauna, insects in the bathroom, the concierge didn't allow me to book the taxi via the hotel the first day, so cash was needed, finally via the desk it was possible

Breakfast

Stayed in February 2023

There was nothing we didn't like.

Great property, Laila at the restaurant was exceptional in making our dinner a pleasant experience and trying out Moroccan cuisine since it was our first time in the country. Kudos to her.

Stayed in April 2024

-While having my breakfast, a lady came to me with a receipt asking me to sign it because the breakfast was only for one for one of us, and my reservation was for 2!!! she asked me to pay around 25$ extra which i rejected to pay because i know for sure that i paid for 2 guests for the breakfast, I am a Booking Genius level 3 guest, so i am well travelled and i’ve been in sooo many hotels.. so i really know what i should expect when i do a reservation. - the breakfast’s few options are ones you would expect to get in a 3 star hotel not in a 5 star hotel -I asked the receptionist for a good view and he promised to give me a good one, i tipped him well and he gave me a view at an old building being renovated.. if you can’t give me a good view you can just tell me that they are all full and i’ll accept that, but don’t lie to me.

Nothing.

Stayed in March 2024

It was clean and all staff were very courteous. They also communicated in English which made life easy. Amal at the was very helpful and she was amazing throughout our stay. Ilias at the restaurant was great too. Overall I give them a cool 10/10. Will definitely stay here whenever I am in Casablanca.

Stayed in April 2024

All of people very friendly and kindly especially Ilyas, Said, Abdulahmed thank you so much for everything guys🙏🏻

Stayed in April 2024