A run-down hotel falling into disrepair through lack of care and maintenance.

Location to the markets and port

Stayed in May 2024

The staff were shocking. They were unfriendly and lazy. One staff member actually hid around the corner when he saw us coming carrying our suitcases (and my spouse is over 60). The linen was very tired. Every dinner plate was chipped. Every. Single. One. It wouldn't take much to bring back the charm and ambience of a 5 star hotel. It has everything going for it except the staff, linen and cutlery and crockery.

The location. The architecture and charm of the hotel. Breakfast was lovely. Restaurant food was nice.

Stayed in May 2024

The bathroom ventilation system appeared inadequate, with a small, unconventional opening leading to the common areas. While likely functional, it presented a privacy concern, especially considering the lack of such a feature in other rooms. (room 102) While the breakfast offered a good selection, refilling of the buffet ceased around 10:00 AM, despite breakfast service continuing until 10:30 AM. This inconsistency could be inconvenient for guests arriving later in the breakfast window.

The staff is nice and helpful. The museum-hotel boasts a unique aesthetic and provides a welcome departure from the ordinary. The rooms are clean but slightly outdated. The breakfast offers a pleasant selection with a particularly noteworthy view.

Stayed in May 2024

Room decor was very tired and in need of facelift. The shower drains were very slow to clear, and the water spilled all over the bathroom floor.

Location is perfect for exploring the waterfront and very close to the ferry terminal for Spain. The hotel building interior is beautiful and its worth having a look around the hotel. There are lovely little salons everywhere to have a rest and the view is wonderful from the balcony. There was a good selection of foods at breakfast such as eggs, toast and bakery goods.

Stayed in May 2024

the view from the third floor was amazing, but using stairs was the only option. Breakfast could include more things e.g. hazelnut cream

location was really great. very beautiful hotel.

Stayed in May 2024

Staff could try and not hang around waiting for a tip, making the situation unconfortable, especially after they made you walk up and the hall for 20 minutes as a ready room could not be found. Outside of our room the was a pile of furniture, so not a great look. Overall it's a dated hotel, possibly in need of a boost of younger management.

Gave info about the parking and printed the boarding pass. The view from the terrace was great, the room large and the beds confortble

Stayed in May 2024

Wifi too slow bit noisy ⅕

Location good breakfast

Stayed in May 2024

The building is a museum...The facilities are quite dated. Sound is an issue between rooms and mechanical systems in some areas of the building. There is no elevator for those that have trouble with stairs.

This hotel is perfectly placed for those arriving via Ferry, and just at the edge of the Kasbah/Medina. The staff was the highlight. Always friendly and helpful. They also helped us with arranging a short tour of Tangier for a really good price. The breakfast was included in our stay and was really good. Beds were comfortable and we all slept good. I think this hotel is hard to beat if you are traveling on a budget and want to spend most of your time exploring the Kasbah. The building is a museum and a landmark.

Stayed in May 2024

The facility is old, the window of my bathroom is broken and there is no curtain. The hotel locates in upland and you need to climb the stairs, not friendly to those who have luggage suitcases. And there's no elevator in the hotel, either. The stairs in are high. In the back is the the residential area and a mosque. Sometimes People are singing and praying late at night and very early in the morning, which is noisy.

It's an old building and traditional Mediterreane decoration, good for those who love old fashion. Room space is fine. The location is quite good, close to the pier and easy to take ferry, also close to the old town and the restaurants and shops. The view from the balcony and breakfast restaurant is extremely nice, a wonderful place for local girls and ladies to have dinner.

Stayed in May 2024

Location, amazing views, history and grandeur, helpful staff

Stayed in May 2024

No restaurant no alcohol A bit tired decoration wise

Good location

Stayed in March 2024

The area was very noisy. The bathroom was slippery when wet.

The view is amazing. Staff is very friendly and funny.

Stayed in May 2024

Breakfast was average

Stayed in May 2024

Every aspect, from the water temperature of the morning shower to breakfast layout and content, needs improvement. Not a lot, and perhaps the location more than compensates.

Superb location. Otherwise, looks like a graceful lady who lost her sharpness but keeps traces of mysterious and rich past days.

Stayed in May 2024

Bit shabby. Impossible to find parking for motorcycle. Really hidden access so I had a nightmare 2 hrs riding around medina looking for the hidden access.

Nice old building. Breakfast was good on nice terrace. Close to medina, if that’s what you want to see.

Stayed in May 2024

The interior was tired and we had to carry our luggage up a lot of stairs late at night to get to the hotel entrance. Staff weren't particularly friendly.

It was clean and conveniently located. The outside of the hotel and terrace were beautiful.

Stayed in May 2024

Internet access was occasional although wi-fi coverage was very good.

I had the good fortune to be allocated a sea-view room with a balcony. The reception staff were perfectly friendly and helpful.

Stayed in April 2024

It can be a little noisy with traffic/renovations/ other outside noise.

The location was excellent. The breakfast was plentiful and delicious. The staff were so friendly and helpful. Our view was amazing!

Stayed in April 2024

The wfii

Location, staff and a hotel with charming history

Stayed in April 2024

Email before saying that vaccination certificates were required or room would be cancelled on arrival and that breakfast would not be served during Ramadan. Both untrue!

Old fashioned style and service Breakfast excellent

Stayed in April 2024

The hotel is situated high up on a cliff ledge which requires six flights of stairs or a steep switchback lane to reach. There is cab access however they are reluctant to take it because it is extremely narrow and damage to the cabs is a very real concern. Once you get there however, the views, the friendliness of the staff and the spectacular surroundings make the climb worthwhile.

The staff was friendly and helpful. They arranged for a personal guided car tour that was exceptional. We saw parts of Tangier that we would never have seen otherwise. The guide took us to his favorite restaurant for lunch which was utterly delicious and very reasonable. The hotel is right at the Medina which we explored at length. The tile work inside the hotel, particularly in the cafe area was astounding.

Stayed in February 2024

The card payment device was not working, the room was dated, the plugs were inconveniently placed, and the toiled was positioned very inconveniently as it gave very little space for your legs, even though there was plenty of space to position it comfortably in the first place. The information on parking options is contradictory on Booking.com - in the description it mentions there is a free private hotel parking available (not the case) and in the list of facilities it says parking is available in the neighboring streets. Paid parking is actually available close by but bear in mind that then you have to carry your suitcases up the stairs.

Parts of the hotel were very nicely decorated (dining area), good location, nice views from the cafe terrace

Stayed in March 2024

Limited Hot water and breakfast is quit boring but ok.

Location is perfect, staff extreemly friendly and helpful. Hotel is a museum with a great atmosphere.

Stayed in April 2024

Room certainly should be renovated.

Stayed in April 2024