Got two single beds instead of one double bed.

Good location

Stayed in March 2024

breakfast was very good. Staff were helpful. Swimming pool was as wet as could be expected

Stayed in February 2024

Hotel is very tired needs to be updated. Bathroom very old and a little Dusty. No toilet paper.

Staff very friendly and helpful. Good location and a nice little pool and bar. Room clean, fresh linens and comfortable bed.

Stayed in March 2024

Very friendly staff and just a really nice place

Stayed in February 2024

Break fast very good

Good location

Stayed in February 2024

The breakfast

Very old building

Stayed in November 2023

Service

Location

Stayed in February 2024

Noisy roads. Building works next door, really annoying. Staff pleasant but I have to remind them daily for towels and toiletries. Breakfast is good, but things run out often, so you have to wait for the replacement

Location. Building nice rooms big . Excellent location.

Stayed in December 2023

Wifi was only 1.2 MB per second... 😑

Stayed in January 2024

It is an older hotel and the bathrooms could benefit from some updating.

The service was excellent, and the location was very convenient. The hotel had good facilities and a dedicated information desk for various excursions.

Stayed in January 2024

NA

Location, quiet, clean, breakfast

Stayed in December 2023

During the stay the Hammam in the hotel was out of order due to some upgrading construction work. However hotel staff pointed to a nearly external Hammam which was great.

Very friendly and helpful staff. Stylish architectural features in this multi storey hotel. An excellent breakfast buffet is on offer. Rooms are en suite with A/C with comfortable beds. A desk in the foyer offers a range of city guide trips to the Medina and the famous Bahia palace, day trips to Atlas Mountains and other cities, bicycle hire etc.

Stayed in December 2023

Rooms and bathroom needs to be updated Beds weren’t comfortable staff could let us late check instead he asked for £35 for 2 hours extra stay per room

Location breakfast

Stayed in December 2023

It was a bit too pricy in comparison with other hotels in the area

Room was spacious, clean and quiet

Stayed in November 2023

Cleanliness in general was poor

Pool area was good

Stayed in October 2023

Great hotel, clean and spacious, with friendly staff. However, the food in the restaurant wasn't the best. Typically, what you'd come to expect from an entry level all inclusive. Personally, I didn’t enjoy the food (maybe ok for an overnight stay). But if you're looking for something to eat every day for inclusive meals, then I'd say look at staying at another hotel .

Welcoming staff, hotel throughout was clean. Large, bath, rooms, and beds.

Stayed in October 2023

The pool area is great! It’s a short bus or taxi ride into the Medina. Staff are helpful. The rooms are a standard room, needing a little bit of a revamp. But all very comfortable.

Stayed in September 2023

I didn't like only the wife not good for working

Good location and amazing bed thank you for everything see you later

Stayed in September 2023

Part of the attraction was the Hammam. Sadly, this was out of order during our stay. Apart from that I would definitely recommend this hotel and would come back. If I could make some suggestion to enhance my experience; 1. Have clear signs regarding swimming pool opening and closing time. For some strange reason you are only able to swim between 10am and 7pm, even when there is high demand for access outside of these hours, there is no flexibility. 2. There is no lifeguard and there appears to be minimal staff on the ground. There was only one pool attendant and he was responsible for towels cleaning etc. as pleasant as he is, you find that you need to wait due to the sheer demand of his time.additional staff during peak times would be a no brainier. Also, this will give you peace of mind and ensure safety during use of the pool. 3.The bar just closes when staff stop working. No last orders or warning, which means that you only discover they had shut when your ready to place an order. This can be frustrating. Again, it would be helpful if there was clear signage 4. Lift kept on breaking down. Sometimes on multiple occasions during one day and certainly throughout our time at the hotel. If you have limited mobility this will make accessing your room extremely challenging. 5. Staff- I’m not sure if the staff have all had the same training but some went over and beyond whereas the majority seemed to have an extremely relaxed and nonchalant attitude. Perhaps it’s a cultural thing but I am not used to this type of customer service and it made me feel awkward about approaching them as I didn’t want to disturb there conversation or time scrolling on their devices

The hotel is situated in a central location which meant we could easily travel around Marrakech. The room was spacious and the hotel was generally well maintained.

Stayed in August 2023

the wifi was very bad very weak the bedroom was dusty

good location. stuff are good

Stayed in August 2023

The bathrooms were in need of updating.

The location couldn't have been better, situated right in the heart of Gueliz, the city center. The hotel's pool was a delightful highlight, providing a refreshing oasis to relax and unwind. Its beauty and cleanliness added to the overall appeal, making it a perfect spot to cool off. The room was spacious with great view on the pool. The breakfast served at the hotel was very good. The variety of options and the quality of the food exceeded my expectations.

Stayed in July 2023

Having booked a double bed, getting 2 single bed and when I asked reception to change my room, they said that double bed is given only if available while the booking page clearly stated double bed and not optional. Note: after insisting, they gave me the room and an extra basket of fruits which was a nice gesture. I also had an issue with the car service in the hotel where the lady looked at her computer to give me a price. Then when I arrived at the location she called me back to say I had to pay almost 40% extra and if I said "no", the taxi would have left. Leaving me 30 minutes of Marrakech in the middle of the country side. So I paid the extra and my friends who were travelling with me had to walk back to their hotel instead of being driven 5 minutes away from the hotel. I do not recommend this service. The gym needs to be refreshed.

Authentic Moroccan hôtel The swimming pool was nice. The breakfast was nice. But after 10 days in the hotel, eating the same thing is very repetitive. The hotel staff were really nice. They helped me get my laundry done. The location is wonderful. Not too noisy at night. Near everything. Nice neighbourhood. They emailed me the invoice which is appreciated too.

Stayed in June 2023

We were told we could go to the pool at 9am. It was still being cleaned at this time. Staff in charge not very friendly, had to wait till 10am +. It was already very hot in Marrakech.

Location Confortable, clean, renovated bedroom Pool

Stayed in June 2023

Lighting in the room. Could do with an audit. But we got what we paid for (happily)

Location is good.

Stayed in June 2023