Exceptional in everything

Stayed in May 2024

costant issues with the keys (and 1 member of the staff who kept telling us we shouldn't keep them with the mobile phone - which we didn't andwho didn't react as per his commitment to deliver working keys) we have only learnt about rabbits after check-out - for families with kids especially would be great to know at check-in swimming pool not available during our stay (but this has been knows before our booking - hence no issue)

rooms were really great - facilities, space, bathrooms, mini balcony - all great distance to the beach and to medina (via gondola) meet and greet by the staff choice for breakfast parking for the cars Animals (Tiffany the dog and rabbits)

Stayed in May 2024

Nothing

Everything

Stayed in April 2024

My balcony was too small.

I liked the Hotel, of course, but also the staff. Very kind and helpful persons.

Stayed in April 2024

Everything

Stayed in April 2024

The clean room with very comfortable queen size bed in room with 2 beds the size of the room match the amazing simple design

The location of the hotel is amazing you can find quite time away from the city with nice view of the ocean and the fun time can be found just around the corner

Stayed in April 2024

Abit small room

Super clean , comfortable bed, welcoming ,

Stayed in April 2024

I think the food selection should be more varied for a hotel of this quality. I was really surprised by this. The food we had was fine but the selection was not great.

Location on the river is excellent with great views of the Casbah and the ocean. The room was nice sized except that it would have been nice to have two chairs for the balcony.

Stayed in February 2024

All good.

Specious room, great staff, location. Everything was perfect. A bit pricey.

Stayed in January 2024

Restaurants and coffees inside the hotel there is no service

Stuff and facilities

Stayed in December 2023

Awesome hospitality

Stayed in November 2023

This review has been hidden because it doesn't meet our guidelines.

Clean room , good service , good food .

Stayed in October 2023

Everything in the hotel is amazing and the staff is wonderful

Stayed in October 2023

The way to/from the hotel during rush hours is a nightmare.

Upgraded to a lovely suite. Whoop whoop 🙌

Stayed in October 2023

Everything! Simply outstanding from A to Z! The best Fairmont we have ever stayed at!

Stayed in October 2023

The Ac is not very cold

It’s a new hotel and location is very nice Staff are very friendly All services are ver good and fast

Stayed in September 2023

The pool looked so nice but it was too cold to go in to. I was really looking forward to relaxing in the pool so the cold temperature was disappointing. Also, the hotel was only open for 6 - 8 months and a lot of tiles were missing in the pool.

Beautiful hotel with beautiful views. The lounges by the pool were very comfortable. Beds and pillows were comfortable.

Stayed in September 2023

Given the exceptional quality of the hotel and facilities I used, I was highly anticipating eating at their Moroccan restaurant. It unfortunately was closed during my stay.

The property is insanely gorgeous. The staff, especially Nora, were very helpful and attentive. Sunsets from the pool deck are incredible. The breakfast was great.

Stayed in September 2023

Excellent welcome and top notch service

Stayed in August 2023

It was love at first sight. The hotel is new, modern en worth to visit. The first night the service was horrible at the restaurant at the roof. But the hotel manager Sallah and Sarah solved it. The where warm and kind to us. I realy loved the way they communicated. I will come back this time around without children so i can enjoy the stay more! Dont forget to try the delicate sweets at the main floor at the restaurant. It was the most delicious dessert i ever tasted in Marokko. Thankyou!

Stayed in August 2023

We liked everything. Roof top bar food quality can improve a little

Customer service Amazing staff Cleanliness Professionalism Roof top bar

Stayed in August 2023

Limited restaurant options

New, clean and great staff

Stayed in July 2023

The fact that Harira soup, a local delicacy was not available after 11pm, even though the hotel boasts of a Moroccan restaurant was disappointing. The food we did get was good. The hotel has only 4 floors and the insulation is lacking - noise of local transportation seeps in easily. Hotel could exchange Euros for us, at a good rate, but only a small amount (200). Personally, I prefer a more central location, like the Sofitel or Marriot but this is nice location for those who want to be near the beach. If you book through booking.com, you cannot benefit from your loyalty points or privileges which is a bit of a bummer.

Relatively new hotel so we wanted to try it. I think we had one junior suite and one double room. Nice facility with good access to beach and marina. Rooms are spacious and well equipped. My toddler broke a glass late night and housekeeping did an excellent job of cleaning up thoroughly. Though I didn't get a chance to try these, the e-bikes available are a nice touch. We had 2 rooms and they didn't ask if we wanted them on the same floor - but when we notified them of this they accommodated the request by upgrading the other room. Staff are very friendly, in particular Nora who checked us in and out.

Stayed in June 2023