12, Rue Loubnane Gueliz, Gueliz, 40000 Marrakech, Morocco
#985 of 1,157 hotels in Marrakech
Guests' ChoiceBased on 332 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
8.7
Facilities
7.7
Staff
9.0
Value for money
8.1
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Fiona
United Kingdomcleaners were chatting outside too often, was dusty, needed some plastering and upholstery, orange juice was fake. too much bread, olives were too salty, coffee was instant.
location was nice to get to the old city on the bus and also airport.
Stayed in April 2024
Reviewed: 29 April 2024
Juliete
PortugalVery noise during the mornings
Restaurant
Stayed in April 2024
Reviewed: 26 April 2024
Julie
United StatesOur only complaint was that the hot water stopped working, and we couldn’t take a hot shower our second night there.
It is a nice, clean boutique hotel set in a location convenient to popular areas in Marrakech. It is a a short walk or a very short taxi ride to the main square. The restaurant is also nice, and has some good selections on offer.
Stayed in April 2024
Reviewed: 16 April 2024
Stuart
United KingdomNothing, very happy with our stay
All the staff were very helpful and friendly. The Breakfast was excellent. Room was cleaned every day, mini fridge and soaps and shower gel all provided. Room had balcony as requested. Three restaurants all providing beautifully presented excellent food at very reasonable prices.
Stayed in April 2024
Reviewed: 14 April 2024
Szzoli
HungaryThe water pressure could be better in the shower, but we accepted.
Comfortable, clean room with balcony. Friendly and helpful staff. The breakfast was good, fortunately not just sweet things. Good location: Jemaa el-Fnaa not so far away, and a shopping center very close. I think they have good exchange rates, the nearby exchange was worse. Good price value.
Stayed in March 2024
Reviewed: 9 April 2024
Enid
United KingdomNothing.
Located near the Majorelle Gardens and the Yves St. Laurent Museum.
Stayed in March 2024
Reviewed: 21 March 2024
Laurence
United KingdomA little tired in decor but comfortable enough
Location was good and easy to get around. Staff friendly and helpful.
Stayed in March 2024
Reviewed: 10 March 2024
Andrew
United KingdomTerrace not open. Room slightly small . Breakfast. Nice if they had offered a coffee refill.
The ambience and decor. Great night's sleep. Great location. I could walk easily to any tourist attractions. The restaurant was outstanding. Breakfast very good.
Stayed in February 2024
Reviewed: 19 February 2024
Amy
United KingdomThe wifi at the hotel was terrible, very slow, kept dropping out, wouldn't connect a lot of the time
Friendly staff, late check-out
Stayed in February 2024
Reviewed: 16 February 2024
Marina
Irelandvery poor lighting
Very good location Clean room
Stayed in February 2024
Reviewed: 30 January 2024
Agnieszka
IrelandN/A
Beautiful decor, the room had a balcony. Great location in quiet street close to cafes, restaurants and shops.
Stayed in January 2024
Reviewed: 29 December 2023
Zineb
GermanyThe breakfast was not varied
Very clean and confortable
Stayed in December 2023
Reviewed: 9 December 2023
Nabil
United KingdomVery squeaky doors which were incredible loud and not very good sound proofing. Also would have preferred a hose in the bathroom rather than a bidet.
The staff were very kind and accomodating. Location was just a few minutes from the main road/high street so everything was available nearby.
Stayed in December 2023
Reviewed: 8 December 2023
Eva
FranceStaff and breakfast not very good
Room and area
Stayed in December 2023
Reviewed: 15 November 2023
Bi
NorwayCentral location on a quiet side street. The decoration in the room makes me feel home. In my opinion the hotel should be faithful to the classic vintage decoration like before instead of mixing with new comtemporary oil paintings. I always choose to stay at this hotel while in marrakech😉👍
Stayed in November 2023
Reviewed: 12 November 2023
Steve
United KingdomNoisy from the bar. Bathroom wasn’t great. Not cleaned well
Comfy bed. Nice roof terrace. Friendly staff. Good location not far from the train station for onward travel.
Stayed in November 2023
Reviewed: 8 November 2023
Janet
United StatesThe A/C was minimal to nothing and that resulted in a bloody nose for me in the middle.ofnthr might before a tour. They did change my room. Also lots of smokers in the bar and restaurant.
The room was clean. Staff was super helpful, let me get a piece of mail there. Breakfast was plentiful!
Stayed in October 2023
Reviewed: 7 November 2023
Ioana
GermanySometimes a bit noisy
Good value for money, friendly staff
Stayed in November 2023
Reviewed: 27 October 2023
Fiona
IrelandNothing.
The Caspien Hotel offered exceptional service throughout our stay. Despite our light delays, they promptly picked us up from the airport ready and waiting, and assisted with our luggage from the moment we arrived at the hotel. The staff's politeness and attention to our comfort stood out. The hotel's perfect location was the cherry on top of our enjoyable experience. Highly recommended!
Stayed in October 2023
Reviewed: 24 October 2023
Daniela
MoroccoVery noisy and building site opposite
Décor and location
Stayed in October 2023
Reviewed: 19 October 2023
David
AustraliaI was happy with everything
Rooms clean, bed comfortable, staff helpful, location central
Stayed in October 2023
Reviewed: 30 September 2023
Tracy
AustraliaI really liked it
Beautiful hotel with a lovely restaurant. Fabulous breakfast too
Stayed in September 2023
Reviewed: 29 September 2023
Derbyshire
United KingdomRestaurant catered for me as a coeliac. Beds were comfy. Location really good close to restaurants and modern mall. Very quiet
Stayed in September 2023
Reviewed: 19 September 2023
David
South AfricaFresh fruit at breakfast. Quick polite service. The two receptionists - Ilyas and Oumaima were always very polite, helpful and efficient. They communicated very well in English.
Stayed in September 2023
Thyrnau, Germany
Magog-Orford, Canada
Amman, Jordan
Mandre, Croatia
Człuchów, Poland
Frankfurt/Main, Germany
Dubrovnik, Croatia
Messina, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content