Dar Tounsi Km 5 Route de Fes, 40000 Marrakech, Morocco
#431 of 1,157 hotels in Marrakech
Guests' ChoiceBased on 59 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
8.4
Facilities
8.8
Staff
9.5
Value for money
8.4
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 May 2024
Michelle
United KingdomAttention to details is impeccable at this place. The staff are truly the best
Stayed in May 2024
Reviewed: 8 May 2024
Carlo
SwitzerlandTaxi is the only way to move from and to Marrakesh.
Spacious room, excellent restaurant, kind staff. A peaceful and relaxing place!
Stayed in April 2024
Reviewed: 28 April 2024
Matthew
United KingdomLoud music from some other guests during the day, combined with minor building work and day guests, culminated in a less than tranquil experience lounging in the gardens on some days. Drowning out the sound of the birds tweeting.
Architecture, layout and gardens. Tranquil nature.
Stayed in April 2024
Reviewed: 15 April 2024
Stephanie
United KingdomThe advertised activity was not available, yoga and cookery class. Maybe a wider selection of pool side music would enhance the experience, but otherwise everything was perfect
The staff in the restaurant and pool area were kind / polite / attentive. Number 6 room was lovely. There is so much to look at (decor), such a lovely quiet setting. Really relaxing, plenty of space, garden lovely with birdsong, wide comfortable sun loungers. Food great, good variety of food, (fusion). Loved the sea bass dish, tart tattin, ceaser salad etc. Hammam was fun and great exfoliation.
Stayed in April 2024
Reviewed: 22 February 2024
Amberley
United KingdomThe food was a bit over priced for dinner. Room had very little privacy, always someone sat directly outside the door for breakfast or using the pool. Minibar in the room is actually in the bathroom and we were not told the soft drinks were not complimentary, someone just pointed at them. Entry level room is quite small.
The grounds are beautiful, the staff are amazing, the peacefulness, the spa.
Stayed in February 2024
Reviewed: 9 January 2024
Thomas
FranceRestaurant menu could be improved :-)
All perfect . Waiting for the pool to be heated and it will be perfect .
Stayed in January 2024
Reviewed: 3 January 2024
Paul
LuxembourgNo private outdoor space
Fairytale dream palace that immediately felt like home
Stayed in January 2024
Reviewed: 6 October 2023
Julie
AustriaDinner is quite expensive and there are no alternatives around.
Amazing garden, stunning hotel,amazing pool and wonderful ambiance in the evening. The staff was incredibly friendly and the room very nice.
Stayed in October 2023
Reviewed: 17 June 2023
Maha
Moroccothe person whose came for the pool only and take there place near to our room
Everything proposed in this location is stunning. everyone there was very kind the team is awesome and Lady Hayat made our vacation very memorable such a caring woman.
Stayed in June 2023
Reviewed: 2 June 2023
Kristínka
NetherlandsFood and drinks were quite pricy compared to the other accommodations. The staff was not really good at English language, so there was a language barrier.
The architecture was just magnificent! I could stare at it the whole day. As it comes to our tent, it exceeded all expectations that we had. It was really huge and the bathroom was so beautiful! We had breakfast in our tent and it was delicious. Also, we enjoyed playing tennis, what a wonderful time!
Stayed in May 2023
Reviewed: 28 May 2023
Thomas
FranceThere was some sort of local festivity taking place nearby with loud thumping music making it impossible to sleep. At 3.30 am we rang up to ask how much longer it would go on for and we’ were told another hour! After that it calmed down a bit but didn’t actually stop until the call for prayer when we finally dozed off. This is a 5 star hotel and you’d expect a good nights sleep. Our advice would be to check what is happening in the locality before booking a tent.
Everything was perfect, the tent was beautiful, the colonnaded pool was outstanding, the hotel itself was quirky and decorated in a fun,eclectic way. The ambience was tranquil and serene. The dinner was excellent as was the service.
Stayed in May 2023
Reviewed: 14 April 2023
Thomas
BelgiumBreakfast could have More variety.
thé setting is spectacular. Great rooms with view to the pool.
Stayed in April 2023
Reviewed: 10 April 2023
Matsheliso
United Kingdomspa was a bit pricey. chose to do spa in the Medina
Everything was wonderful. great facilities and staff
Stayed in April 2023
Reviewed: 6 March 2023
Dimitris
United Kingdomthe overall decoration was a mix of everything
the structure and the pool
Stayed in March 2023
Reviewed: 21 February 2023
Guillaume
United KingdomNothing disappointed us really but for travellers that are putting their habits (and a lot of money) in their suitcase for travel, this might not be the place. We valued our tranquility, the spacious gardens and old trees planted in it, might the area outside the hotel walls not be the most glamorous one (Still 10/15' only from city center). The amenities like bathroom could have better fittings but what about the century old building you are staying in and all paintings around you? Indeed there could be a few cracks in the walls consequently... We call it authenticity. The fitness could be modernized yes if you are looking for a minus.
Le Palais Rhoul is a charming boutique Hotel. The building has got so many memories that make it a place for travellers with attention to details. We felt like part of a community with the guests staying in the few suites surrounding the pool. And if more was needed, staff makes you feel like at home The food on a final note is really excellent and exceeds, I am pretty sure, a lot of the high end Hotel venues offering in turn standard continental breakfasts, classic lunches and diners (notwithstanding a great quality I am sure)
Stayed in February 2023
Reviewed: 20 February 2023
Fleur
Francenothing
incredible hotel, breathtaking tent with a pool, extremely comfortable bed and facilities, service was top notch and the food delicious !
Stayed in February 2023
Reviewed: 27 May 2022
Leon
United KingdomExceptional hotel. One of a kind. Beautiful architecture and art work. Excellent spa treatments. Stunning grounds. Honestly heavenly. Might not be everyone's cup of tea if you like super flashy/brand new fittings/minimalist decoration.. but if you like old school style it's excellent.
Stayed in May 2022
Reviewed: 9 May 2022
Gabriele
ItalyDesign was awesome Staff very good All the resorts is been perfect
Stayed in May 2022
Reviewed: 4 May 2022
Dean
United KingdomDifficult to identify areas we didn’t like, the staff went over and above board to accommodate what we needed. Nothing was too large/small.
Amazing property, intimate hotel setting and amazing tent room which really made a unique experience.
Stayed in May 2022
Reviewed: 10 April 2022
Talal
Kuwaitnothing
The hotel and staff are amazing , the hotel have big spacious rooms , different kind of rooms , each one is with different style, we loved the hotel and the staff to the extent that we checked out ,left to another hotel and we came back again for a 2nd stay during the same trip. at the time of check in , we were very well received by Mr. Mohamed who guided us to our room and asked us if we would like to have dinner although the kitchen was closed because we checked in late , we asked him if that's possible , he said of course the Chief is waiting for us , he prepared a very nice table near the fire place and we ate delicious Moroccan food. I want also to thank Mrs. Khaoula for her help and excellent service during our stay.
Stayed in March 2022
Reviewed: 2 January 2022
Meriem
FranceThe food menu is a bit limited avc quite expensive
Beautiful building, incredible decoration, and peaceful land ; we didn’t feel like in a hotel but more like in our private cottage in an ancient domain Great staff, Nice rooms and enjoyable spa Not very far from the city and main attractions Perfect for a quite and relaxing couple stay!
Stayed in January 2022
Reviewed: 17 November 2021
Hugo
United Kingdomnothing. That I had to leave too soon.
me and my boyfriend had an fantastic stay at this stunning hotel spa . Beautiful architecture the tent that was given to us was enchanting and stunning. The service was impeccable everything is up to excellent standard. Thank you for the service and hospitality and the upgrade to our room.They really went over and beyond. I have never been so happy I will definitely be coming back lots of love
Stayed in October 2021
Reviewed: 5 October 2021
Vanessa
United KingdomI think it is a slightly overpriced in comparison to other luxury hotels, which often, offer more services. For exemple, the menu in the restaurant, the type of breakfasts and even the type of suites. However, it is undeniable that this place is gorgeous and typically Moroccan.
Everything looks amazing. It is a very beautiful and peaceful place and we were treated like kings. We even had candelights in our suite for our wedding anniversary. Very Romantic. Very good spa too
Stayed in October 2021
Reviewed: 7 May 2024
Saud
Saudi ArabiaThe facilities and furniture felt tired and overused, not meeting the expectations associated with a higher star rating. I advise potential guests to scrutinize real photos shared by visitors rather than relying solely on promotional images. Considering the discrepancy between the perceived quality and the actual experience, exploring other options may yield better value for your money.
Stayed in April 2024
Showing 1 – 25
Palermo, Italy
Abbadia San Salvatore, Italy
Laroque-des-Albères, France
Fairfield, Australia
Lisbon, Portugal
Brno, Czech Republic
Lake Geneva, USA
Itarema, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content