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Reviews of Mercure Quemado Al-Hoceima Resort 4 stars

Place Mohammed VI, 32000 Al Hoceima, Morocco

#43 of 74 hotels in Al Hoceima

Guests' Choice

Review score

Based on 200 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    9.2

  • Facilities

    7.1

  • Staff

    7.8

  • Value for money

    6.5

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 5 January 2024

    8.0
    Excellent location, great staff team. Maintenance need bit of an upgrade
    • Leisure trip
    • Couple
    • Superior King Room with Ocean View
    • Stayed 1 night

    Nothing significant, however the facility looks bit under maintained although it had tried to put best effort by having modern furniture's and fixtures. Lift had problem while coming down as the lobby button was malfunctioning, so we had to visit -1 and climb up the stairs. Good walking though.

    We went during off season, so only very few guests. In-spite of this, the hotel managed to provide good food. Location is just amazing. Staff were very helpful and courteous.

    Stayed in December 2023

  • Reviewed: 29 September 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Twin Room Ocean front with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room Sea Front with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Beach being colonised by chairs and parasol renters

    Location

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Our stay was amazing the view is incredible I’ll stay here again.
    • Leisure trip
    • Couple
    • Standard Double Room Sea Front with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Pool

    Location

    Stayed in August 2023

  • Reviewed: 5 September 2023

    7.0
    Location to the beach was great.
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite Ocean Front with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Our rooms were not ready when we arrived. Also, the commode and shower were in two different rooms. In all of my extensive travels, I have never seen this in any other hotel.

    The breakfast menu was great and extensive. The location was great

    Stayed in September 2023

  • Reviewed: 20 August 2023

    7.0
    Perfect staff especially people that work at the reception and parkin
    • Leisure trip
    • Family with young children
    • Standard Twin Room Ocean front with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The staff are so kind all of them.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    7.0
    Very good place and it could be even better if people working in/out the hotel were professional.
    • Leisure trip
    • Group
    • Standard Twin Room Ocean front with Balcony
    • Stayed 1 night

    Some staff at the reception were not very professional (showing their dissatisfaction from job conditions). The light seperation between room balconies is not sufficient, leading to less privacy with neighbors. The bar and nightclub are poorly animated.

    Wonderful and amazing view. Vicinity to the beach. Good car parking. The building architecture is very beautiful.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    8.0
    Hotel Mercure Quemado has a beautiful ocean scenery from the hotel room balconies. Large rooms, comfortable beds, powerf
    • Leisure trip
    • Family with young children
    • Standard Double Room Sea Front with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Expensive lunch in restaurant, especially water bottles.

    Location, view of the ocean from the room terrace, comfortable beds, large rooms, powerful showers, breakfast. Friendly staff.

    Stayed in August 2023

  • Reviewed: 16 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room Sea Front with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The view

    Stayed in July 2023

  • Reviewed: 13 July 2023

    6.0
    Very disappointing given the price we paid
    • Leisure trip
    • Couple
    • Standard Double Room Sea Front with Balcony
    • Stayed 2 nights

    Mouldy bathroom. The pool was closed and looked like it had not operated for a while. No water provided in the room. You could get water from the restaurant but you had to go down and get it. Room service was tedious, 1 call answered out of a dozen, follow up with reception resulted in same outcome, the line rings out. QR code in the room for menu didn't work, the one for the bar did! Service was patchy, there was a lot of staff standing around in the restaurant who didn't appear to know what they were doing (there was one guy who was excellent). Friendly but need training and investment in communication by the manager.

    The rooms were comfortable. Staff were friendly.

    Stayed in June 2023

  • Reviewed: 10 July 2023

    8.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Only downside was the lift for the apartment complex was out of order and with the baby that was a bit of a challenge.

    Facilities were great and location of the hotel was ideal for the beach. The pool was family friendly even a separate small pool for toddlers. The two bedroom apartment was very spacious and the staff were great including the security and cleaning teams bravo will stay there again 👍

    Stayed in July 2023

  • Reviewed: 10 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are a bit run down in the apartments we stayed in. And getting problems sorted out is not too easy or quick. But for that view all is forgiven.

    The location is absolutely amazing. Even compared to international alternatives it is fantastic.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    7.0
    hoceima / mercurio beach are amazing but hotel needs a major upgrade
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite Ocean Front with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    With the most spectacular view en el Hoceima , it’s a shame that this hotel is so neglected. the hotel amenities need a major redo. the elevators kept breaking up and that scared my kids because we thought we were going to get stuck one day. no AC in the elevators nor in the common areas like reception and restaurant and at the end of June it is brutal! the breakfast is decent but the restaurant is dirty and the lack of proper coffee in a 3.5- 4 - star hotel is crazy. please continue

    the best beach view in any hotel i have stayed! the rooms have unparalleled views and are very comfortable with great showers and water pressure. the reception staff are wonderful especially Khaoula. The Spa is amazing and rivals any north american spa at a hotel. Nora pampered me to no end . the prices are quite reasonable for the area as well

    Stayed in June 2023

  • Reviewed: 30 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room with Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    Dirty common areas, windows and walkway dirty. Walkway to beach very dangerous. Wood deteriorating and warped.

    Room and view were awesome.

    Stayed in June 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    I regret that the water drain of the shower was not made after the first time, when they told me it was all made after I made my complaint to the information desk, a boy gentleman helped me very well from the night shift, he told me to go to another room where everything was fine.

    le petit déjeuner était superbe!

    Stayed in May 2023

  • Reviewed: 23 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room Ocean front with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    AC doesn’t work

    Stayed in April 2023

  • Reviewed: 25 November 2022

    7.0
    good stay
    • Business trip
    • Solo traveller
    • Standard Double Room Sea Front with Balcony
    • Stayed 1 night
    • Submitted via mobile

    best view ever 😍

    Stayed in November 2022

  • Reviewed: 5 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room Sea Front with Balcony
    • Stayed 2 nights

    swimming pool

    location

    Stayed in September 2022

  • Reviewed: 28 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room Sea Front with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived we did shouse to pay cash for our reservation, and they asked us to pay 10dh plus the total of our booking. And this wasn't mentioned anywhere when we did the reservations

    The view is phenomenal

    Stayed in September 2022

  • Reviewed: 23 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room Sea Front with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The appartments require repair and upgrading for the price paid

    Fantastic location, great staff, nice pool

    Stayed in September 2022

  • Reviewed: 23 September 2022

    6.0
    mixed, unlikely to stay again. Raddison Blue has more facilities
    • Leisure trip
    • Solo traveller
    • Standard Twin Room Ocean front with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    lack of tea mid afternoon and limited evening menu due to availability, ended up eating at a rival hotel chain.

    close to sea. good parking.

    Stayed in September 2022

  • Reviewed: 9 September 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room Sea Front with Balcony
    • Stayed 1 night

    A very nice hotel and a fabulous place with a very beautiful view

    Stayed in September 2022

  • Reviewed: 1 September 2022

    8.0
    Nice hotel with a wonderful view
    • Leisure trip
    • Couple
    • Standard Twin Room Ocean front with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    wanted to speak to the manager but never heard back from him !!!

    the ocean view

    Stayed in August 2022

  • Reviewed: 31 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room Ocean front with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    we had to ask them to change sheets three times.

    Stayed in August 2022

Showing 1 – 25

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