Super calm and the staffs are amazing ( all of them especially oumaima). The food was amazing I will certainly come back another time

Stayed in October 2023

The hotel is really beautiful and spacious but it is quite rundown and in need of renovation.

The ladies at reception went above and beyond for us. Very welcoming and super friendly! special shout out to Chaima, Oumaima, Ines, Meriem and Naima. The view from room was to die for.

Stayed in October 2023

Amazing clam and spotless clean hotel/villa A huge thank you to NADIA,IMANE,HAKIMA,INAS What a nice polite group if girls Not just made us welcome but went out and above to make sure we have a great stay. Definitely coming back 💕

Stayed in September 2023

Drainage at shower was blocked, staff opened the door while I was at my room at 7pm to deliver not required water that was kind of choking 😞.the breakfast was not good. Minimum lighting at night.

Big room

Stayed in September 2023

Everything was great 👍

Stayed in September 2023

room services, reception services (our room was ready at 17h)

swimming pool

Stayed in August 2023

Room service took a long time to bring anything you ordered.

The breakfast was amazing, they offer a lot of variety

Stayed in July 2023

The rooms and the hotel as a whole are getting really quite old and a major renovation is required . The mattresses are by far the worst we have ever had to experience at a hotel. Must be 30 years old, extremely uncomfortable and staff did nothing to please us. It’s unfortunate because we really like the place but we won’t be coming back for sure

I like the location, the overall look of the hotel, the pool and the staff.

Stayed in July 2023

just a really run down hotel , old and needs a refurbishing everything is old, from the bathrobe to the paint in the corridors the killing of a sheep in the breakfast area at breakfast without being warned - this is an international hotel

Beautiful location original setting is nice rooms would be great if not so in need of repairs

Stayed in June 2023

Breakfast didn’t meet 5 stars hotel experience , lack of cleanliness. Slow unprofessional service everywhere within the hotel. Very late check in, we arrived at the hotel around 2pm and checked in 5:30pm .. disappointing due to unavailability of bed sheets that was sent for laundry purposes to the city and wasn’t delivered back to the hotel on time according to the manager at the reception desk 🤥. Bad quality coffee and service at Le Tiki So Bar private lunch experience at our villa a big failure. Unfortunately, the staff were unhelpful including the chef who refused to prepare our choice of meals from the offered menu , and worst they want us to go for the experience at the hotel restaurant instead, ridiculous! No facilities , except the golf experience which I’m not interested in . Big swimming pool was closed for some reason. Housekeeping staff will never come to clean your villa , change towels or even provide you water .. you have to call!!! Worst experience I’ve ever had. Reception desk was insane , the moment I stepped in I see employees shouting at each other , then unsatisfied guests complaining .. big mess !! Pricy for no reason.

The villa with private swimming pool

Stayed in May 2023

The decorations were beautiful with a mix of old and new. Very good security around the property. Loved seeing the various animals getting along with each other.

Stayed in May 2023

the employees take long time to attend, everything takes long, massages are not good

nothing. too far from the beach

Stayed in May 2023

after Covid lockdown, it’s clear the property needs a paintbrush here and there, but they were on it already.

quiet- if you wanted to

Stayed in April 2023

the management is incompetent. the hotel is dirty and old. the food is at a corporate cantine level. even the golf management do not want to be associated to the hotel. Sofitel needs to change everything in this hotel starting with its manager.

location is literally the only positive point.

Stayed in May 2023

felt run down and tired. in the main pool tiles were missing from the bottom and my daughter cut her foot. Most disappointing was I left something at the resort - resort promptly replied to say they would send to me and despite following up various times resort staff is not longer responding

we went for one of villas with private pool and kids loved it. pool was heated and villa was spacious

Stayed in April 2023

we arrived to the hotel in the morning our room was not ready till 6pm ! no customer service or apology , the respond from the receptionist was ,, you not only the one that didn’t get the room yet ,, absolutely shocking! nothing works properly in the hotel. broken shows , phone wasn’t working properly, after cleaning room they haven’t replaced tea ,coffee, there was no milk . cleaners took the dirty towels but forgot to replace with new ones . in the gym half of the machines were broken . Restaurant for lunch was very basic, we waited 1h for the food to arrive .

buffet breakfast and buffet dinner were very good. reception area is modern and nicely decorated.

Stayed in May 2023

- It is not at the level of a Sofitel - the hotel is not well maintained - the staff at breakfast were running all around in the first day, second day was better with the presence of a manager. - plates and glasses were smelly at breakfast - orange juice was horrible , like if it was prepared the day before and left outside - the outdoor space is beautiful but not well maintained, things are broken and left there, pool is not heated... - the beach is far from the hotel

Bed was big and comfy, Nice kids club outdoor space.

Stayed in March 2023

there were two pools but one of them was quite green and quite dirty also. there was a buffet for dinner which wasn’t great quality and not good value for money. I also did not feel well the day after eating the food and continued to feel unwell upon my return home.

Stayed in March 2023

nothing

the garden

Stayed in November 2022

The rooms and interiors need updating

Beautiful location and gardens Friendly and helpful staff

Stayed in December 2022

Avoid Eating in the hotel. Too expensive for what they presented.

Staff

Stayed in December 2022

Incredible service Amazing people 10/10 view

Stayed in December 2022

The property lacks maintenance. The current status of the hotel is not compatible with the Sofitel brand. It lacks basic maintenance and care. Feels abandoned and carelesse. There are even grafiti on walls

Great setting

Stayed in December 2022

Multiple choice to chose something for everyone taste.

Stayed in December 2022