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Reviews of Bella Donna Hotel 3 stars

Bucuresti Str.9, MD 2001 Chişinău, Moldova

#94 of 94 hotels in Chişinău

Guests' Choice

Review score

Based on 113 hotel reviews

5.3

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.7

  • Location

    7.4

  • Facilities

    5.6

  • Staff

    7.0

  • Value for money

    5.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 6 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Booked this hotel for 4 nights, paid 30$ per night in february 2024. RECEPTION: Staff were friendly and helpful. ROOM: I lived in "Small Double Room" on the second floor, double bed with private bathroom. It was a small room with air conditioner, window, table, nightstands, kettle. Overall the room was clean, the bed was comfortable. But it was very cold in the room even with the air conditioner, radiator was not working! BATHROOM: Clean, water was warm and the pressure was ok. Towels, shampoo and gel are provided. There is no washing machine in the number. Hot water was not running for half day, but later they fixed it. CHECK OUT: 12:00

    Stayed in February 2024

  • Reviewed: 11 December 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Fără parcare. Miros urât la baie. Cabina de dus distrusă.

    Locația.

    Stayed in November 2023

  • Reviewed: 1 December 2023

    4.0
    Cheap place to stay close to Center
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 13 nights

    Room never cleaned or fresh towels empty your own bins Toiletries never replaced Very noisy heating and soundproofing between roos

    Location and price

    Stayed in November 2023

  • Reviewed: 1 June 2023

    5.0
    Passable
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    If you have a heavy bag, it'd be hard to bring it up or down the main stairs by the entrance.

    I was able to check in earlier, which was essential after my sleepless trip to Chisinau. Staff were ready to help me with that.

    Stayed in June 2023

  • Reviewed: 10 February 2023

    4.0
    VERY DIRTY!!!
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room did not match the paid room on Booking. The main complaint is DIRT! The hotel is very dirty (!!!), the room was cleaned very badly, the smell and traces of previous guests, leftover food on the floor, dirty curtains, old towels, dust everywhere, there was a feeling that they had never cleaned under the bed, broken sockets, the TV did not work, the lock and handle the doors are broken, the door in the shower cabin is broken and many more nuances ..... The room was very dirty, I was shocked. Yes, the hotel may be old, modest and not rich, but not dirty (!!!) and you can fix what is broken!!!! This is the indifference of the owners and the thirst for profit! Only money from clients! I paid $30 per night and $10 late check out (at 4 am). This hotel is not worth the money, the price is very high! I was tired and didn't have the strength to swear. But I'm writing a review here, it will be more effective !!! I will not book this hotel again!

    Thank you for your help in calling a taxi, also thank you for taking me to the hotel with the cat.

    Stayed in February 2023

  • Reviewed: 21 November 2022

    4.0
    poor
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    the bed was uncomfortable and I end up with lots of flea bites. there was a lot of noises and vibration all night long

    Stayed in November 2022

  • Reviewed: 10 July 2022

    4.0
    Felt unwelcomed.
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    Staff was unfriendly and unsupportive.

    Good location.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    4.0
    The communist experience
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stay. There was no hot water (unannounced), the room smelled, they gave us the ugliest room in the hotel, nothing like the pictures. It had no windows, you had to go through a door saying "staff only", and you could hear the staff pretty loud outside the room at any given time. The room was painted and decorated in the most communist way possible.

    The fact that they let us store our luggage there until check-in. (Although they kept them in the lobby instead the room, and pretty sure the room was already ready)

    Stayed in July 2022

  • Reviewed: 24 May 2022

    5.0
    Not as promised
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    No elevator, you need to bring your heavy bag by yourself to 3rd floor by slippery stairs. Half of lamps not working. Restaurant closed. Toilet was leaking

    Stayed in May 2022

  • Reviewed: 17 May 2022

    5.0
    the price doesn’t match what you got.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    is overrated the price for what you receive.(at least for the room I got). the shower had missing a door- so the splash was inevitable and is a very small room. I was offered another room- smelly and dirty,so I stayed in the initial one. Bathroom, which is a separate tinny room- the cupboards, the toilet lid - was almost falling apart by just touching it. Noisy- you could here your neighbor like was next to you. I could hear everything what was going on at the reception, even thou it was fairly far from…8 o’clock in the morning room next to me was cleaned- no considerate for other people around. Asked for an iron- obviously never got it.

    good location if you want to move around easily

    Stayed in May 2022

  • Reviewed: 15 June 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    It looks better in pictures than in reality. It was a decent hotel, good enough if you arrive late at night and you're in need of a room to sleep. It was ok, but I think if you need to stay more than one night it's not the ideal choice.

    Friendly staff

    Stayed in June 2021

  • Reviewed: 4 April 2024

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very bad

    Stayed in March 2024

  • Reviewed: 28 March 2024

    10
    Exceptional
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Locatie perfecta dar zgomotoasa

    Locatie exceptionala

    Stayed in March 2024

  • Reviewed: 3 March 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The smell. The bedsheets smells bad and they weren’t clean. The room wasn’t cleaned properly and the first day was really cold.

    The smell is really bad and old and it’s not really clean.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    10
    Exceptional
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location at its best

    Stayed in February 2024

  • Reviewed: 28 February 2024

    10
    Exceptional
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception available 24x7, receptive staff.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    10
    Exceptional
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was very friendly, room as mentioned in the reservation, excellent location.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    1.0
    Very poor
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very dirty

    Nothing

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Great value for the price
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms could use a little renovation but hard to complain for the price

    The staff and location are always exceptional

    Stayed in February 2024

  • Reviewed: 29 January 2024

    1.0
    aweful
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights

    everthing, always cold water

    Stayed in January 2024

  • Reviewed: 1 January 2024

    1.0
    The worst ever possible
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness, stuff behavior, services

    Nothing

    Stayed in December 2023

  • Reviewed: 24 December 2023

    2.0
    If you don't want to waste your money, don't go.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    1 - I arrived there around 3pm and they told me that the room wasn't ready yet and that I should wait 1,5h. 2 - The room was dirty. It had traces of the previous guests. On the floor there where rests of something that seemed to be food. The bed was uncomfortable. Even though there was a mattress, it felt like there were a wooden stakes diving the bed in 3 parts, which we could feel clearly. 3- The bathroom door handle was broken, so we couldn't even close the door properly. The toilet seat was dirty, it seems that the didn't even check it. The sink had the remaining pieces of food. The shower didn't seem to be clean. And there was no hot water only warm-cold water. 4 - The WiFi wasn't available. The heating was turned off. The Air Conditioner didn't work, while the remote was showing 20 and didn't allow me to increase the temperature, the AC was around 24 but it didn't blow any air.

    It's near MallDova and about 20-30 minutes walking from the centre.

    Stayed in December 2023

  • Reviewed: 12 November 2023

    1.0
    Really bad service.
    • Leisure trip
    • Couple
    • Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Toilet seat was broken. The room was unavailable even though we arrived late after the check in hour. They wanted to charge me twice because of some error in their system. The room and bathroom were dirty overall.

    Nothing.

    Stayed in November 2023

  • Reviewed: 17 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    They didn't have any rooms although I had a reservation

    Stayed in September 2023

Showing 1 – 25

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