Spa centre is very small , not included in the room rate, room needs refurbishing for a 5 star hotel

Great Location , delicious food

Stayed in April 2024

No such. Only recommendation is if it can be done so the heating can be adjusted and to choose temperature or certain level of heating - not only turned on or off

Everything was perfect, the hotel complex, breakfast in the restaurant, facilities. No problem with parking or with the road to the hotel. Staff were polite and helpful

Stayed in April 2024

X

The beautiful nature around. Amazing staff and amazing food. Enjoyed the spa day and the massages as well. Feeding the deer was wholesome.

Stayed in January 2024

Location

Stayed in March 2024

Great location, in the mountains. Extremely polite and helpful staff. Great restaurant. Spa was excellent too.

Stayed in March 2024

Ljubezen personal,odlicna i profesionalna usluga,odlicna hrana. Zal mi e sto ostanavme tolku kratko,naredna prilika se nadevam deka ke ostaneme poveke denovi i ke uzivame vo ubavinata na prirodata i kompleksot.

Stayed in March 2024

All around 10/10. Very satisfied with everything. Will definitely come back again. Would suggest to everyone definitely worth the cost.

Stayed in March 2024

Everything was amazing, had a great time, staff helpful

Stayed in February 2024

Everything!

Stayed in February 2024

Tha spa

The room,the view,the yard and the food were perfect,very warm and clean room,peaceful area

Stayed in January 2024

There were ants in the room, strange for a cold month like January.

The staff was amazing, the room was spacious and comfortable, the food amazing.

Stayed in January 2024

Nothing

great staff, very friendly and kind. The food is amazing.Everything is valuable for the money. You wouldn’t regret if you book here 😊

Stayed in January 2024

the bad smell in the bathroom, we had to have the fan on the entire time so the smell would be minimized and that didn't really work and the size of the bathroom was very small

food is amazing

Stayed in January 2024

N/A

Its an amazing resort by the dam surrounded by a pine forest. Fresh air specially good for people with lung problems and lower temperatures soecially in summer if you want to avoid it. The rooms are so spacious, bright with very nice terrace with mountain view. The bath is spacious and nice. The room service is very good and the room are so clean and also very nice heated specially in winter. The staff are so friendly with great hospitality and extremly kind, in the bar and restaurant specially I will notice Ace who was extremly kind and proffesional .The SPA center is so nice and proffesional. Around the houses there is football playground, children pkayground and swings.In winter tre resort is magic specially now with snow❄️☃️❄️

Stayed in January 2024

I didn’t like that the SPA was not included in the price, and we were not informed that we should have an appointment to use the SPA

Stayed in December 2023

Everything was top level. From the courtesy of the staff (reception, waiters and bartenders), the abundant breakfast, the comfort and cleanliness of the room... I will be coming back for sure in the summer period to try the infinity pool with a great view of the woods.

Stayed in December 2023

The peacefulness of Aurora resort is astonishing The food was amazing and fresh and the animals were adorable

Stayed in November 2023

I didn't sleep the best on the bed, it may have been the room was too warm for me, but it was overall still a comfortable room with beautiful views.

The spa was a nice bonus - we enjoyed the indoor pool, sauna and steam bath. The food also was very good quality and quantity for the price, we had breakfast included but ate also our other meals there.

Stayed in December 2023

A fantastic resort with well designed rooms and comfortable beds in combination with a great mountain view will make the mornings of your stay memorable. Good restaurant with authentic meals, outdoor and indoor pool, pleasant surroundings deer animal reserve just adds to the of clean air and crisp cleanliness of the resort.

Stayed in December 2023

All minor items! The fridge made a bit of a noise, so we turned it off. The dimmable lights buzzed, so we turned them off. Plenty more lights in the room anyway. It was a little warm with the uncontrollable heating system, but we got some lovely fresh Berovo mountain air.

A beautiful setting, warm, clean spacious suite. Staff were great, polite and attentive. Spa was really good and my wife had a relaxing massage. And we had a lovely dinner next to fire in the restaurant.

Stayed in November 2023

We didn't like the boy who was working at the reception-Igor. When we arrived at the property they said us that we can not pay in euros and bulgarian lev. They said only in macedonian dennars or by card. So we had to go to the city center and change money. It will be better to write that people can only pay by card and macedonian dennars. The second thing we didn't like was that they didn't answer the phone for 1 hour and we had to go and ask at reception. The third is that we wanted to make us a massage and they said tommorow after 4p.m. After we left the property...

The hotel is very nice. Rooms are very big and clean. Everything was new and comfortable.

Stayed in November 2023

Lack of things to do when there is a team building Extra money must be paid if you want to use the spa center

The place and the staff

Stayed in November 2023

We requested a room with a single bed since we are a couple, but got a room with twin beds that couldn't be put together. They were unable to accommodate us with a different room. The Spa deal (indoor pool, steam bath and sauna) wasn't really enjoyable, we spent about 40 mins before leaving as the smell of fluoride was too strong, and the indoor pool was quite mediocre. And the last thing was, at breakfast in the restaurant there was a couple with kids who were watching kids videos very loudly. The staff didn't say anything to them, didn't ask them to tone it down as they were obviously disturbing other guests. We rushed our breakfast because of this.

The staff was really nice, starting from the front desk to everyone else we came in contact with! The location is also beautiful and picturesque. Everything was very neat and tidy.

Stayed in October 2023

Amazing mountain location, friendly staff.

Stayed in October 2023