Reviews of Platinum Hotel Ulaanbaatar 3 stars
Chagdarjav street-36 ，1-r khoroo, Sukhbaatar, 212513 Ulaanbaatar, Mongolia
#52 of 52 hotels in Ulaanbaatar
Guests' ChoiceReview score
Based on 169 hotel reviews
7.7Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
8.8
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Facilities
7.9
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Staff
7.9
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Value for money
8.0
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Free WiFi
7.6
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Reviewed: 13 August 2023
Nadezhda
Russia3 reviews1 helpful vote6.0“Don’t expect much from this hotel!”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 5 nights
- • Submitted via mobile
The check-in was three hours later than it was supposed to be! Nobody has explained it. The cleaning service was absolutely irresponsible: we asked many times to clean the room but they did it when they wanted. THE HOTEL GIVES THE WRONG INFORMATION ABOUT ITS SERVICE!!! No bathrobes (it was told they would be there), no swimming pool (it was marked among facilities when booking), no water everyday, no shampoo every day!.. The room has a small kitchen but it was if no use as it had nothing in it. When I asked for the pillow for our child they told us they had no pillows and gave an advice to use the cushing from the sofa. The breakfast was very poor with hot drinks for extra money. The service was always very slow and not friendly.
The room was clean and big, the hotel has a parking, small jet ok
Stayed in August 2023
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Reviewed: 5 August 2023
Somtochukwu
Vietnam1 review1 helpful vote10“Platinum Hotel”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted via mobile
They didn't tell me on time that I had free breakfast, until the last day, I was so sad.
Everything was amazing, the restaurant especially, I loved every food I was served. The staff was friendly and all smiles. It's a 10/10 for me.
Stayed in August 2023
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Reviewed: 9 July 2023
Mona
Ireland93 reviews18 helpful votes6.0“Comfortable rooms, terrible staff”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Staff. Very careless and rude. Breakfast is until 10 but at 8:50 they had ran out of essentials and didn’t bother refilling. The girl on duty just sat there staring into space while guests walked around trying to find milk or cheese. Receptionist was very unfriendly. The laundry price list is ridiculous. Restaurant staff wanted to finish up early at 9 pm even though the restaurant is open until 10 and told us there was no more food when we checked in at 20:45. Only after we insisted did they admit there was in fact plenty of food. My partner wanted to use the toilet downstairs and asked the receptionist for toilet paper as there was none in the men’s bathroom (nor was there soap). The receptionist told him to get the toilet paper from the female bathroom himself?!
Good location and comfortable rooms
Stayed in July 2023
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Reviewed: 3 July 2023
Shio
Malaysia8 reviews1 helpful vote1.0Very poor- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Absolutely rubbish. We didn't even get to stay here as my 5 rooms were cancelled by the hotel and we found out only upon check in. After 16 hours of flying?!! They just sent us to corporate hotel. And then charged me 10x the amount of the price shown on booking when I had requested for official cancellation from platinum hotel end since it was them who didn't let us check in. We paid 10x the amount for rooms we Did Not occupy. Scammed. I've had to dispute and cancel my credit card whilst traveling. And now need to do dispute with booking.com
Nothing
Stayed in July 2023
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Reviewed: 4 December 2022
Bat-ochir
United States1 review1.0“Room smell with cigarette smoke and the carpet dirty and couche is sinked down I’m not so happy with”- • Leisure trip
- • Couple
- • King Double Room
- • Stayed 1 night
- • Submitted via mobile
The room don’t have night stand lightbulbs I had to have the room light on and had to stand up to turn on and off the lights
The location is good convenient
Stayed in December 2022
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Reviewed: 29 October 2022
Pandamir
Mongolia9 reviews1.0Very poor- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The exchange rate is a bit tooo much
Stayed in October 2022
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Reviewed: 2 October 2022
Michael
United States2 reviews1 helpful vote4.0“Dishonest Pricing”- • Leisure trip
- • Solo traveller
- • Premium Twin Room
- • Stayed 3 nights
- • Submitted via mobile
They did not honor the price I booked for, they made me pay using an arbitrary exchange rate that was 10% higher than the real exchange rate, and refused to budge on this. They also did not give me the upgraded room that Booking gave me for a Genius bonus.
Stayed in September 2022
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Reviewed: 14 September 2022
Ekaterina
Russia26 reviews8 helpful votes6.0“Would not like to stay here again”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
1. When I arrived, I saw two dirty pillows with yellow spots and stains on them. It was disgusting. The pillows didn't have pillowcases. It seemed like the staff just forgot to put them on. Anyway, after I got the pillowcases, I still had the feeling that they were greasy. 2. I was charged extra money when I paid for the room. They took another 10% of the price and said it was some kind of tax. It was unexpected. 3. Don't take anything from the refrigerator. They even charge extra for water. It was confusing because every hotel I stayed in this month offered free water.
The room is really big. There are two beds, a TV, a sofa and a chair and a small kitchen here. Bathroom is nice fitted with everything that is needed.
Stayed in September 2022
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Reviewed: 4 August 2022
Hoe
United Kingdom16 reviews10“clean and very friendly and helpful front desk staff.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
when arriving late missed the hotel restaurant and hard to find places to eat in the very first night.
clean and big room and excellent front desk staff. very helpful .
Stayed in August 2022
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Reviewed: 12 February 2022
Bayarjargal
South Korea6 reviews6.0Pleasant- • Business trip
- • People with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
customer serv
Stayed in February 2022
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Reviewed: 22 June 2023
Anonymous
China22 reviews3 helpful votes4.0“Overpriced”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
But the price for this hotel doesn’t worth it. It’s overpriced.Breakfasts are bad and it’s kind of dirty.
Location was good
Stayed in May 2023
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Reviewed: 26 May 2024
Diego
Italy55 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 18 May 2024
O
Mongolia2 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 6 May 2024
Gankhuyag
Mongolia9 reviews7.0Good- • Business trip
- • Couple
- • Deluxe Double Room
- • Stayed 10 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 3 May 2024
Odnyam
Mongolia11 reviews8.0Very good- • Business trip
- • Solo traveller
- • Premium Twin Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 2 May 2024
Kenneth
United States5 reviews9.0Superb- • Leisure trip
- • Couple
- • Premium Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 1 May 2024
Oleksiy
Norway105 reviews9 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 22 April 2024
Sergio
Uruguay21 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Premium Twin Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 21 April 2024
Janina
Germany30 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Premium Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 11 April 2024
Finlay
Australia1 review7.0Good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 29 February 2024
Simon
Mongolia14 reviews8.0Very good- • Family with young children
- • Premium Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 27 February 2024
Даштамир
Mongolia19 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 24 February 2024
Mazza
Australia1 review8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 18 February 2024
Turbold
Mongolia9 reviews8.0Very good- • Leisure trip
- • Couple
- • Premium Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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