East Cross Road, Peace Avenue, Bayanzurkh, 210646 Ulaanbaatar, Mongolia
#5 of 49 hotels in Ulaanbaatar
Guests' ChoiceBased on 73 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
8.0
Facilities
8.5
Staff
9.1
Value for money
8.3
Free WiFi
9.1
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Showing 1 – 25
Reviewed: 17 April 2024
Nigel
United KingdomThe hotel staff were absolutely excellent - helpful and courteous. Some problems with internet but this was resolved quickly by Davo, IT specialist.
Stayed in April 2024
Reviewed: 5 April 2024
Glenda
PhilippinesBreakfast choices almost the same everyday.
All staff are very nice, friendly and accommodating. Rooms are also spacious and well lit. There are several restaurants in the hotel so you have good options for lunch or dinner.
Stayed in March 2024
Reviewed: 9 January 2024
Svyatoslav
RussiaWhen I'm visiting Ulaanbaatar, I prefer to stay at Kempinski (since 2015!)- very nice place with comfortable rooms, friendly personnel, cozy atmosphere and excellent service.
Stayed in December 2023
Reviewed: 24 December 2023
Ira
LatviaWas no swimming pool, only sauna. And a little bit too far from the center due to the heavy traffic.
Great hotel, breakfast and services!
Stayed in December 2023
Reviewed: 18 December 2023
Chris
AustraliaNo complaints, very happy.
Staff are excellent, food is fantastic and the rooms large and comfortable. This was my third stay and always enjoy my time there.
Stayed in November 2023
Reviewed: 14 November 2023
David
United KingdomNothing ... all good.
This is a well appointed and comfortable hotel. Lovely staff. Good value for money for a 4-star hotel. A bit far from the central area of UB, but a straightforward 30 minute walk (don't go in a car if you can help it. The traffic is diabolical!).
Stayed in November 2023
Reviewed: 2 October 2023
Kaj
GermanyThey ran out of burgers in the bar.
Sauna, fitness room and hottub were great! The breakfast was also great. It was nice to be able to eat in the dining hall, which was reserved for the pope during our last stay 3 weeks earlier.
Stayed in September 2023
Reviewed: 24 September 2023
Kaj
Germanythe bar ran out of hamburgers
nice breakfast and excellent sauna and hottub; great personnel
Stayed in September 2023
Reviewed: 20 September 2023
Bettina
United Statesnothing
Everything was excellent. Great location, great food. Loved it!
Stayed in September 2023
Reviewed: 15 September 2023
Jacek
PolandŚwietne drinki w barze!
Stayed in August 2023
Reviewed: 16 August 2023
Vivian
United KingdomMore water in the rooms?- but I was always provided more when I requested it.
The breakfast was a lovely Buffet with many options. But what makes this hotel extraordinary is the staff! Without exception- thoughtful, polished courteous and helpful. Whoever is doing the staff selection and training (probably the wonderful Front of Hotel manager (whom I met)) is selecting brilliantly. Well done Kempinski. I have stayed here before and will come again!
Stayed in July 2023
Reviewed: 3 August 2023
Doug
United StatesA bit of a walk from the city main square (but manageable).
Room size, bathtub, helpful staff
Stayed in July 2023
Reviewed: 18 July 2023
Kristina
EstoniaHelpful staff, super-comfortable beds, and a very quiet room. Special kudos for the toilet!
Stayed in June 2023
Reviewed: 7 July 2023
Svetlana
JapanEverything. Breakfast. Quietness. Personnel.
Stayed in July 2023
Reviewed: 27 June 2023
Nicole
United Statesnothing
Friendly staff, great breakfast. The location is a bit further from the central square but the staff went out of their way to make sure we were comfortable.
Stayed in June 2023
Reviewed: 25 June 2023
Melanie
United KingdomNothing
This was our second time and we were not disappointed. The staff were kind and helpful. The facilities were of a high standard. Every where was clean and spacious. He restaurants were of a high standard. I used the Spa and it was very good. I can’t recommend this hotel highly enough.
Stayed in June 2023
Reviewed: 25 June 2023
Melanie
United KingdomThere is nothing I didn’t like.
It was clean and spacious. It was well equipped and comfortable. All the staff were polite and helpful. The food was good quality and cooked to a high standard. Thank you.
Stayed in June 2023
Reviewed: 25 June 2023
Manfred
GermanyThe breakfast was very good. The morning coffee is presumably the best you can have in Mongolia. The two rooms were quiet, clean, and spacious with several sofas and chairs. We stayed for more than a week and had a great time. The hotel is located about 2 km from the city center, so we either walked to the center or took one of the frequent buses.
Stayed in June 2023
Reviewed: 8 June 2023
Margherita
ItalyVery friendly staff, always taking care of guests' needs. And they all speak a very good English. Well done!
Stayed in June 2023
Reviewed: 16 April 2023
Maya
ThailandThe safe was locked, had to call three times to have my room cleaned one day, overall a bit dated hotel.
There was good water pressure and hot water, a tub and a heated toilet seat!
Stayed in April 2023
Reviewed: 21 March 2023
Jeeraporn
Thailandn/A
staff nice and helpful
Stayed in March 2023
Reviewed: 12 March 2023
Vanessa
United KingdomNothing
We were attending a Rat Race event the Mongol 100 in the north of the country at Lake Khovsgol. We stayed at Kempinski before and after the event and it was fantastic. The staff were very attentive and pleasant and we were very well looked after.
Stayed in March 2023
Reviewed: 11 March 2023
Sloaney74
AustraliaNothing
Great breakfast, pity the spa treatments were not on offer for our visit. Beds and linen were luxurious and room spacious with mini bar and kettle.
Stayed in March 2023
Reviewed: 9 December 2022
Wizeman1989
UzbekistanNo swimming pool.
Very good deluxe suit. Location. I have problem with payment amount. I have paid exact amount for my stay. Next day reception said that i need pay more because of booking.com and hotel booking system issue. But personal resolved this issue.
Stayed in December 2022
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