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Reviews of The Cumberland Hotel by NEU Collective

111 St. John Street, Valletta, VLT 1111 Valletta, Malta

#20 of 34 hotels in Valletta

Guests' Choice

Review score

Based on 480 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.8

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 May 2024

    9.0
    Great staff and great location
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 7 nights

    Rooms are starting to look a little tired

    The staff were so nice and helpful, breakfast was excellent, and we had a meal in the restaurant in the evening that was also very good. the Location is second to none, all the main sightseeing is within walking distance and the ferries for 3 cities Gozo and Sliema. Jacuzzi on the roof is a bonus after a long day it's nice to relax.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Very enjoyable, a great base to explore Valletta
    • Leisure trip
    • Family with young children
    • Duplex Suite
    • Stayed 1 night
    • Submitted via mobile

    Very central location, nice facilities and decor, helpful staff and generous, tasty breakfast.

    Stayed in April 2024

  • Reviewed: 23 May 2024

    8.0
    Great stay, really enjoyed valetta's charm and old world style
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 7 nights

    I wish the jacuzzi could have been a little warmer, so that it could be used in the evening or afternoon while looking over the city. It was fine only on the hottest day until the sun moved away, so it would have been nice to be able to adjust the temperature so it was more usable [it was empty most days because it is also windy on the terrace so a hotter water would have been perfect] I also wish there was service to the jacuzzi, (the restaurant of the hotelseems to be closed during the afternoon), however the hotel is bang in the centre of many food places so we just brought our own food and drinks up.

    Hotel is in a great location in Valetta - easy to walk around, find food, take the ferry, bars etc. The room was also a very good size and the bed comfortable. The only light was from a window in the inner courtyard but that is to be expected if staying in an old city. Otherwise really liked the stay. There was also a jacuzzi on the roof terrace which we enjoyed and was great to have

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Just the perfect hotel with the perfect location
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything … the staff were lovely especially Noble. The room was immaculate and cleaned every day with fresh towels. The breakfast choice and portion size was amazing.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    HAD THE BEST TIME
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights

    NOTHING ALL WAS AMAZING

    THE ROOM AND THE LOCATION WAS SUPERB BUT THE STAFF THEY WERE AMAZING, THEY HELPED IN ALL OUR NEEDS WITH OUT HESITATION.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was great, and the staff was great, especially Mr Santiago at the reception desk. Breakfast was great too.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    excellent location for sightseeing, shops, restaurants, buses and taxis (short walk).
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights

    Communication between the reception staff and the restaurant with regard to table booking and getting the table you wanted. Also not clear the restaurant (other than for breakfast) is a separate entity so you had to pay after dining and not put it on the room. There is a pay on arrival policy which some guests might find unusual.

    Staff are friendly and helpful, professional. The decor is attractive and the room was spacious. Location is right in the heart of historic Valletta and near lots of bars and restaurants also. Breakfast is served rather than a buffet with a good range of options which you can also mix and match to suit your self. There is a nice rooftop terrace with seating, sunbeds and a jacuzzi plus showers and toilets. The hotel is very quiet.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Just one night but loved it, so comfortable and clean. Bed was superb
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Great location with very good restaurant attached. Staff were very helpful and kind.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Suite
    • Stayed 5 nights

    We had a great stay at The Cumberland. Thank you to Santiago on the front desk. Really helpful in advising on travel methods around the island. Really helpful staff - always politely opening the entrance doors!

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    very nice stay
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights

    location=perfect, just in middle of city

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights

    Very city center of Valeta, just a corner away from main street. Cozy apartment, friendly staff, wonderful breakfast!

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Room needs some small fixes (armature, refreshing wall paint), but those are tiny details.

    Friendly staff, well designed space, tasty breakfasts. Comfortable room with a nice and quite spacious terrace.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Really nice hotel in great location
    • Leisure trip
    • Group
    • Deluxe Suite with Terrace
    • Stayed 2 nights

    The bathroom had a weird smell.

    Location is amazing, the vibe of the hotel is very chill. Breakfast was good.

    Stayed in February 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Suite
    • Stayed 2 nights
    • Submitted via mobile

    Wi-Fi did not work in our room all our stay. The rest was perfect

    Location is great, stuff very friendly and highly professional

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    would definitely recommend for a short stay in Valletta.
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 1 night

    the location is excellent - it is in the centre of valletta, less than a minute away from the Co-Cathedral, surrounded by restaurants, cafes and bars. Overall, good value for money.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Good location and great breakfast.
    • Leisure trip
    • Family with young children
    • Duplex Suite
    • Stayed 3 nights

    Bathroom had a not so good smell coming from the shower drain. Room telephone was not working properly, so we could not call front desk. But overall very good experience.

    Good location specially if you are not driving. Close to the restaurants and bars. Nice breakfast. You can choose from a menu with several different options. Our room was a duplex one, with 2 queen beds, one on the main floor and one on the mezzanine. Very comfortable place.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Perfect for a short stay in order to see Valletta at leisure.
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 1 night

    The roof terrace was open but facilities were not fully. No umbrellas were available for shade, it was 26 degrees at the time of our visit. The rooftop 'tub' (advertised as open and heated in low season) was not in operation at all, apparently broken, although we were not advised in advance. We were offered a ticket to a beach club 20 mins away with a small ferry ride but this option did not really facilitate a short relax in between seeing the beautiful city of Valletta. The streets around the hotel are filled with gorgeous little shops, cafes and small bars which spill out onto the steps outside.

    The staff were super friendly and helpful; we arrived very early (but had notified them in advance), they were happy to let us check into the room within 20 minutes of arrival after checking the room was clean and supplying us with tea, coffee and local cookies whilst we waited. The room was a little smaller than it looked in the pictures but the terrace with 4 chairs and a table (cushions were provided) was a lovely bonus. It would be even better the outdoor furniture was a little more comfortable to relax on. The streets around the hotel are filled with beautiful little shops, cafes and small bars which spill out onto the steps outside, the hotel is very well and centrally located.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    10
    Lovely property, terrific location, most helpful staff!
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 8 nights
    • Submitted via mobile

    No complaints!

    Lovely hotel with exceptional staff, most helpful and kind. A spacious room with lovely terrace, perfect for enjoying a glass of wine at the end of the day. Breakfast at the restaurant, delicious, nice variety, and cooked to order. All round wonderful stay!

    Stayed in January 2024

  • Reviewed: 3 April 2024

    10
    Wonderful!
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 7 nights

    Nothing.

    The location was fantastic, a few hundred meters from the Cathedral. Our suite was huge, very tastefully designed and spotlessly clean. Breakfast was served in the restaurant at street level and was very very good and we had dinner there on several occasions throughout our stay. The staff at the hotel and restaurant were all very friendly and efficient. We will definitely return.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing, everything was excellent

    The location is excellent, very close to all the major attractions The very best thing is the staff, they make everyone feel special

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Suite with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Hot tub wasn’t in use and we weren’t advised in advance. There was a ‘leak’ in the reception area; unfortunate and awkward but didn’t dampen our stay.

    Perfectly located, clean, stylish rooms and friendly accommodating staff. Breakfast was lovely and everything was in easy walking distance. Would definitely recommend and return.

    Stayed in February 2024

  • Reviewed: 24 March 2024

    10
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    A great location. Very central and accessible to everything.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Top pick for Valetta
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    We enjoyed our staying at the hotel very much. It was very clean we had everything we needed and the location was perfect at the city centre. We totally recommend the hotel for your staying at Valetta.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Rebecca
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing!

    Spacious, clean room, staff could not have been more helpful, breakfast superb and perfect location.

    Stayed in March 2024

Showing 1 – 25

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