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Reviews of Sunset Reef Resort & Spa 3 stars

Coastal Road, Pointe aux Piments, Mauritius

#11 of 11 hotels in Pointe aux Piments

Guests' Choice

Review score

Based on 141 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.0

  • Location

    6.9

  • Facilities

    6.7

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 5 March 2024

    8.0
    Was enjoying and relaxing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Hot water tube

    Good location nice people ready to help any issues get sorted quickly

    Stayed in February 2024

  • Reviewed: 24 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 5 nights
    • Submitted via mobile

    The hotel is looking tired and in need of an upgrade.

    Staff were amazing. They were very accommodating.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 1 night
    • Submitted via mobile

    Very nice people, relaxed. Less variety but good food. Nice sunset and reef.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    5.0
    The facility could be managed much better and in a more professional manner.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Bed sheets and towels are not clean at all. Food is of low quality and variety.

    Ocean view

    Stayed in January 2024

  • Reviewed: 19 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    is good

    Stayed in December 2023

  • Reviewed: 20 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much activities.

    The staff especially Mr Robert and Kevin.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    5.0
    Good and bad ! Bad thanks to the lunch chef who has provided a disrespectful service to my family and made my stay hurtf
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 1 night
    • Submitted via mobile

    The bathroom !!! I got locked in had to climbed toilet seat to seek help with door and the bidet has such a big pressure that has flooded the connecting corridor and room . Maintenance insisting on not using pressure on the tap had to ask him how to do that ! He did and obviously notice of course not us but the tap itself is hard ! An hr before check out he wanted to come to fix things in the room asking the receptionist to ask us ! If he can . The lunch chef provided an awesome lunch poulet croustillant and fried noodles and same thing ordered next day ! Was disastrous charged us more and less food plus the quality was poor ! And the same dish were served to another customer which looked decent ! Been traumatised by the service that had to call him to inform we did not get value for money and he says sorry with out really understanding how we felt ! Told him not to repeat this to another customer . Shame that he did that to guests. The bad

    Location and games to have fun with the family . The pool and spa . Breakfast and dinner staff and chef were amazingly providing an outstanding service

    Stayed in October 2023

  • Reviewed: 26 September 2023

    6.0
    50/50
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 1 night
    • Submitted via mobile

    Dinner and breakfast were minimal as it was off peak season. We booked a family suite, double bed on 1 floor and two singles on top in the same room. What we didn't like was that the room was full of cobwebs and lizards. It looked like the room had been ignored and not cleaned for a long time.

    We stayed for one night at sunset reef. It was mostly quiet which we liked, probably because it was off peak. The surroundings are good, I was told every room is seaview. The staff was very friendly and helpful.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    6.0
    Comfort stay with modest facility. Not very high fi but good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Non clarity of the rates and also not providing a proper bill with what you paid.

    Breakfast and dinner was good and the staff was pleasant

    Stayed in August 2023

  • Reviewed: 11 August 2023

    5.0
    Relaxing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Breakfast and diner was fine Concerning the room was not at the level expected, specially the floor was still with sand after been sweep,the bathroom floor was slippery since I am an handicap . Lastly the door for room 106 was very very hard to open and closed .The hatch was broken

    Stayed in August 2023

  • Reviewed: 9 August 2023

    5.0
    Passable
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Restaurant services.

    All Meals were very poor!

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Times must be hard but the goodly staff seem to be trying thei
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Stained sheets and towels, plain omelette speckled with black spots from the frying pan

    Friendly staff

    Stayed in August 2023

  • Reviewed: 28 July 2023

    5.0
    My stay was fine but feel that we were overcharged at US$123.00 for such property, no value for mone
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    The rooms were not looking neat. Sheets were not being changed for the whole duration. The tiles may need to be washed or some new ones.

    Dinner and breakfast were not bad, but there was no variety. Same same food throughout.

    Stayed in July 2023

  • Reviewed: 1 June 2023

    8.0
    As wasn't busy, enjoyed our stay, staff were friendly, attentive
    • Leisure trip
    • Group
    • Family Duplex
    • Stayed 2 nights
    • Submitted via mobile

    Notice the bedding wasn't white clean with stains from previous visit/ guest, also around the hotel and random table around the activity room. More dynamic meals throughout stay and standard overall could greatly improve. Some staff wearing jeans, eating food in front of guest on duty and using personal phones. Found to be unprofessional.

    The breakfast was average with the bare basic, nothing fancy, lthough cooked pancakes and omelette, etc on offer.Geat seaview to start the day and location is in a good part of the Island

    Stayed in May 2023

  • Reviewed: 1 April 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Food hygiene standard were poor for example. Dity cups , eggs done on dirty surfaces with burt previously cooked eggs.bread dry with no margarine.

    Rooms were clean. Child waiter was very professional.

    Stayed in April 2023

  • Reviewed: 30 January 2023

    5.0
    only room was nice- most of staff are rude only one girl ( dont know her name ) but very friendly, smiling and helpfull.
    • Leisure trip
    • Couple
    • Family Duplex
    • Stayed 2 nights
    • Submitted via mobile

    food horrible, not great choice , bagets we have for 3 days - was old , not really fresh food mostly from day before ... you are far from any big shop so we got some small thinks in little shop but nothing to do there... even beach is far ....

    izba bola priestranna , velka manzelska postel , terasa s vyhladom na more

    Stayed in January 2023

  • Reviewed: 2 December 2022

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It's not possible to swimm in the sea because of stones but the pool is very nice

    Stayed in December 2022

  • Reviewed: 30 November 2022

    6.0
    it was a good stay
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    cleaning done on request

    sea front location

    Stayed in November 2022

  • Reviewed: 22 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 2 nights
    • Submitted via mobile

    It was a nice and quiet place. Really benefit for vacation and relaxation. The staffs were very helpful and pleasant. We really enjoy our stay

    Stayed in November 2022

  • Reviewed: 9 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast and dinner are limited. But it is ok.

    Location is good. Staff is perfect. Price is super.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    There was always problem with food. And the stuff were unfriendly. Breakfest and dinner was always later than they said.

    stuff at the reception was very kind and helpfull, they have good swimming pool.

    Stayed in October 2022

  • Reviewed: 4 October 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The actual hotel was clean and the view of the ocean good, however the immediate grounds in front and on the side foreshore was disgusting with debris and human waste.Owners should seek government tourism authorities look into cleaning up this precious side of the environment urgently. the hoyel is ok, the viscinity is catastrphic.!

    Breakfast: Only Half an hour after opening, was any sort of offerings made available, seems no particulr staff in chsrge of anything, difficult to identify staff since no name plate or uniforms visible.

    Stayed in October 2022

  • Reviewed: 20 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 12 nights
    • Submitted via mobile

    Especially the personnel! They all are supportive and polite

    Stayed in September 2022

  • Reviewed: 23 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Duplex
    • Stayed 2 nights
    • Submitted via mobile

    The menu for dinner was quite restricted

    The calmness

    Stayed in August 2022

Showing 1 – 25

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