Costera Miguel Aleman, 123 Magallanes, Costera Acapulco, 39670 Acapulco, Mexico
#54 of 86 hotels in Acapulco
Guests' ChoiceBased on 50 hotel reviews
7.2Cleanliness
7.3
Comfort
7.5
Location
8.6
Facilities
6.7
Staff
7.3
Value for money
7.0
Free WiFi
5.3
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Showing 1 – 25
Reviewed: 12 October 2023
Pedro
United StatesFront desk staff was very helpful, I arrived early and I was helped by Ana Paula. She suggested to stored my belongings and also make possible to check in a little early.
Stayed in October 2023
Reviewed: 26 June 2023
Elizabeth
United StatesStaff at towel station were rude(at pool)
Clean
Stayed in June 2023
Reviewed: 30 November 2022
Stephanie
United Statesno blanket on bed! it’s hot and humid so A/C has to run, cold without. blanket. Food was ok, nothing great but omelette station was a plus. for drink by the pool and beach, cups are very small… styrofoam. bathroom and pool towels were old. had to beg for a wash cloth!
location was great!
Stayed in November 2022
Reviewed: 24 September 2022
Juan
MexicoLooks old
Looks old fashion
Stayed in August 2022
Reviewed: 10 August 2022
Alberto
MexicoFacilities are old and dirty , beds are uncomfortable and the sheets seems dirty, there is not a good service for people that doesn’t have the all inclusive option.
The location and the fact that it has parking
Stayed in August 2022
Reviewed: 25 May 2022
Rustom
CanadaSome staff members are quite unhelpful and a bit rude. Not customer focused. Wifi just about works but is very weak and definitely not up to the mark particularly for a hotel of this caliber.
Fantastic location including direct beach access, facilities work. Hard to get to a comparable place at the same price.
Stayed in May 2022
Reviewed: 9 April 2022
Karen
PeruThe hotel is old and not well maintained
Good location
Stayed in April 2022
Reviewed: 21 February 2022
Irving
Mexicothere was a huge roach in my room and another one in the sink/kitchen área.
its close to the beach.
Stayed in February 2022
Reviewed: 12 January 2022
Sergio
Mexicothe was a piece of broken dish in my breakfast
the location and the price
Stayed in October 2021
Reviewed: 30 December 2021
Abigail
AustraliaFurniture is quite old. There is no a/c in common areas.
Location was great, the pool is also good
Stayed in December 2021
Reviewed: 16 November 2021
Vargas
United Statesthe pool
the staff in the kitchen and the cleaning ladies
Stayed in November 2021
Reviewed: 4 August 2021
Sanchez
United StatesThey need upgrades especially the beds
The location was great
Stayed in August 2021
Reviewed: 21 August 2023
Gomez
United StatesThe unit was not clean enough, and cucaraches around the bed, bathroom, and living room
Stayed in August 2023
Reviewed: 30 May 2023
Patricia
United StatesSmelled horrible! (hallway & rooms) The room were Roaches! The ac wasn’t working!
the pool
Stayed in May 2023
Reviewed: 18 April 2023
Itzel
United StatesI had the worst vacations in this place, employees from this hotel give my personal information to criminals and they tried to scam us into Giving them money.
I had the worst vacations in this place, employees from this hotel give my personal information to criminals and they tried to scam us into Giving them money.
Stayed in April 2023
Reviewed: 26 March 2023
Sam
United Statesthe location & accommodations
Stayed in March 2023
Reviewed: 24 February 2023
Carlos
United StatesGood the location and everything
Stayed in February 2023
Reviewed: 6 August 2022
Martinez
United StatesThe staff was very rude. they didn’t even leave a single water in the room.
i like that it was right in center of everything
Stayed in August 2022
Reviewed: 2 August 2022
Marcos
United StatesThe hotel was old
Buffet
Stayed in July 2022
Reviewed: 20 July 2022
Ddduran
MexicoCheck in took 1 1/2 hour The room bathroom had a broken window Curtains didnt work for slide door
The staff very helpful. Great location
Stayed in July 2022
Reviewed: 21 June 2022
Dulce
Mexicolimpieza
food
Stayed in June 2022
Reviewed: 28 May 2022
Rustom
CanadaI have to change my earlier assessment. This hotel is not worth staying in because despite its great location the staff are just very rude ( except the cleaning lady). Also the door access cards continuously malfunction which means you have to keep struggling to get in an out of your room
Location and facilities
Stayed in May 2022
Reviewed: 29 January 2022
Carlos
MexicoThe staff was nothing to brag about, everyone seemed to do their job forcefully, the people at reception did not seem to like the fact that we booked online after speaking with them, one lady spoke to the ear of the lady that was assisting us and then proceeded to tell us to hold, then were given a very bad room next to the air conditioning unit. the lights were not working, the tv remote we were given didnt work either and the controls on the tv were hardly an improvement. the bathroom when we got to the room REEKED! the only part of the staff that was helpful in any way were the security guarda at the entrance. everyone else was just awful.
the location is excellent no problem at all there. very close to everything and right in front of the beach.
Stayed in January 2022
Reviewed: 3 January 2022
Horacio
MexicoI didnt like that we had to make a line for 30 minutes in order to check in and we had to make a second line in order to recieve our room and keys for another 20 minutes, that caused a big argument at the lobby, it was really uncomfortable. The pool was always full of people and a lot of children diving even in the swimming pools for adults only. We had o wait unil a table was ready at the restaurant in order to take dinner two times because the restaurant was full of people, I think the Hotel needs to update a lot of things in order to make the stay a better experience.
I liked the room, the bed, the space and the view i had from my room. I liked the beach and the snacks they serve. I liked that they always asked us to wear the mask in order to prevent COVID 19
Stayed in December 2021
Showing 1 – 25
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