The ac ran all the time did not feel like the room ever cooled enought when they clean ur room they turn off the ac so when u get back it's hot again

Stayed in May 2024

The staff was great, specially Gabriel who was very friendly, knowledgeable and helpful.

Stayed in May 2024

Nothing in particular. I understand because of tropical weather & location...the place is full of lizards & bugs, but in no way I would rate the place low because of that.

Architecture & overall decor of the place is beautiful. Staff is very helpful, they helped us to book a boat tour & also suggested places to eat. 5-7min walking distance from the centro & some good restaurants.

Stayed in May 2024

The reception was empty half the time so maybe it needs more staff. We paid for our laundry to be done and they said it would take 24 hours. Come the next evening at 6pm we had to ask for it back; it was clean but was given to us in a wash basket just out of the dryer so be mindful as we had to leave the next morning. This place has no bar but you’re free to bring your own which was nice.

The pool was lovely and quiet when we were there. Breakfast in the morning was lovely with lovely staff. The reception helped us book excursions and taxis when we needed them.

Stayed in May 2024

Simple but very comfortable accommodations. Very friendly and helpful staff. Great view of lagoon from the rooftop chill area.

Stayed in May 2024

Quiet and friendly staff. Very clean!

Stayed in May 2024

No hot water in the shower Wifi is not great We were on ground floor, so no stairs but dont know about other rooms

Location is great Rooms were comfortable and staff was nice

Stayed in January 2024

Everything from the room to the stunning balcony view and staff were all incredible.

Stayed in February 2024

Possibly one of my favourite hotels in Mexico. . Gorgeous room with balcony - so clean and comfortable. Excellent breakfast options. Gabriel was amazing and super helpful - such a good asset for the hotel.

Stayed in January 2024

Nothing. Todo bien!

We liked everything! Especially Gabriel at the front desk! He was so nice and helpful, such a lovely man. Location great, breakfast great, room great!

Stayed in January 2024

Reception was little rude but might be because I spoke English. Also safety locker in my room was broken and started to make noise middle of the night. But all in all, really nice place!

Beautiful small hotel close to the lake. Rooms were nice with own hammock in the balcony. Nice breakfast as well.

Stayed in December 2023

Everything was great.

Perfect location (right next to Mr Taco), beautiful pool, rooftop, and breakfast area.

Stayed in December 2023

Nothing, wonderful stay. No direct view on the lagoon from the room although I think it says that in the hotel description.

Breakfast was very nice and Jessica was one of the nicest employees I ever met, very friendly and very funny. The rooms were spacious and the hotel is close to the lagoon. The hotel staff helps for organizing trips (lagoon trip highly recommended).

Stayed in November 2023

It was beautiful, clean, comfortable

Stayed in November 2023

Great rooms, loved the breakfast, nice and helpful staff

Stayed in October 2023

Maybe I will change the partnership for the Kayak

All was perfect Massage, room, super breakfast etc Gabriel is a really nice person

Stayed in November 2023

N/A

Everything, the place is stunning and the rooms are extremely comfortable and beautiful, we felt a sense of peace on our stay. The locations is perfection, the hammock inside the room adds such a nice touch, the terrace is so peaceful and you can see the lagoon. The hotel is just so cute! I will go back 100 %.

Stayed in November 2023

Beautiful and calm hotel

Stayed in October 2023

Three minor things need be said: - the bed in our double room was not queen size so make yourself comfortable with the idea of cuddling together through the warm Bacalar nights - breakfast could have more than three options although all of them were well prepared and good! - the place is close to the amazing salsa bar la catrina, where I’d just recommend going every night, but be prepared for some spillover music, especially at weekends for those of you seeking a early night sleep

The place has a very positive atmosphere and the rooms, though rather small, feel spacious bright and clean. We loved the shower especially and the balcony was fantastic with the lagoon view! Staff was very kind with everything and we felt comfortable all throughout our stay. Special Kudos to Tommaso, the hotel manager, who was very helpful with a tiny issue we had - he’s a phenomenal host.

Stayed in October 2023

there was nothing to dislike! Wish they had a restaurant or café, but it is perfectly located with easy to grab meals in the area.

very chic simple, clean and safe

Stayed in October 2023

It was quite noisy during the night because of loud music playing from bars and clubs. The hotel gave you free earplugs though.

The staff was very friendly and calm, rooms were clean and the pool was very nice. The view over the Lagoon was breathtaking.

Stayed in September 2023

Nothing

Everything

Stayed in September 2023

If you are a light sleeper bring ear plugs. Ot is in a calm area so it isn’t noisy but you can hear the staff and other guests arriving

Location!!! The Staff were very friendly and helpful. It is a small boutique hotel and very well decorated. The beds are comfortable and everything was super clean

Stayed in September 2023

- the pool area doesn‘t really invite you to spend time there. It‘s ok and clean but small. - it was a little bit expensive for what it was - there is some noise from the salsa bar nearby. But in the off-season (september) they stopped around 11.30pm. With earplugs (new plugs provided every day by the hotel) it‘s no problem. And the salsa band is amazing

- nice staff - good breakfast - new hotel with cute rooms - close to good restaurants. I recommend bote de leche

Stayed in September 2023