Prolongacion Matamoros #115 Colonia Valle De Atongo, 62520 Tepoztlán, Mexico
#4 of 58 hotels in Tepoztlán
Guests' ChoiceBased on 134 hotel reviews
9.2Cleanliness
9.4
Comfort
9.5
Location
9.0
Facilities
9.5
Staff
9.2
Value for money
8.3
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 April 2024
Kerry
United StatesWe loved everything about this property! Secluded. Chill pool. Great food (yum breakfasts). Wonderful massage. Beautiful property. Surroundings feel like a movie set. Grounds and rooms are extremely well maintained & cared for! Lux linens & comfy beds. Roomy showers with solid water pressure. Had the best nights of sleep. We didn't want to leave the property (& didn't) once we arrived. Their morning guided meditation was a lovely way to start each morning. It was a short notice decision to stay at Amomoxtli & we're already making plans to return. Wish we knew abt it sooner. This property is a gem.
Stayed in April 2024
Reviewed: 4 March 2024
Mary
United StatesNothing to list
All of it
Stayed in February 2024
Reviewed: 6 February 2024
Paloma
MexicoRooms, Service, restaurant, viene
Stayed in February 2024
Reviewed: 21 January 2024
Liliana
MexicoI had to pay directly to the property. This has happened on another ocasion and this is not what i signed up for Booking. Not a happy camper with this and thinking of not using Booking anymore. It drinks and food was a bit expensive for what it was. It was my birthday but there really wasnt anything special they did for me.
The place is even more stunning in person. The staff was ver polite and attentive. Loved the fire pits by the pool and in the room patio.
Stayed in January 2024
Reviewed: 3 January 2024
Leonor
United StatesMore tour options to local cities
The location and staff
Stayed in January 2024
Reviewed: 27 December 2023
Benjamin
United StatesOur room had a slight smell of mold.
Gorgeous hotel with helpful staff, great included breakfast, and nice rooms.
Stayed in December 2023
Reviewed: 18 October 2023
Caroline
DenmarkThe housekeeping was a bit inconsistent - one day they would refill the water the next day they didn’t (wasn’t the end of the world!) and there are no TVs in the rooms, which was a little disappointing for my sports fan husband, so bring your iPads.
The pool is breathtaking and has great views of the mountains. Their is also a hottub which is nice if It happens to not be perfect weather. The food was fairly priced and great quality! The staff is super friendly and welcoming to every need. You also feel very safe at the property with their security.
Stayed in October 2023
Reviewed: 3 July 2023
Roque
Mexicocontemporánea
Stayed in July 2023
Reviewed: 12 June 2023
Emma
United StatesNOTHING
EVERYTHING: the staff, the facilities, the landscaper. everything was above and beyond expectations.
Stayed in May 2023
Reviewed: 29 April 2023
Roque
Mexiconada
restaurante, alberca, áreas húmedas
Stayed in April 2023
Reviewed: 7 April 2023
Valeria
United KingdomThe price is way too far from what I expected
The hotel is really nice
Stayed in April 2023
Reviewed: 26 March 2023
Stephen
United StatesI'm afraid we had probably the only subpar room in the place, without any privacy and open to foot traffic coming and going from the restaurant. It's worth ensuring you get one of the room with either a balcony or private terrace, which seem to be the majority of the rooms.
It's a spectacular place and location, an oasis of beauty and amazing food. I wish we had had more time there. The pool and grounds are wonderful and the vibe is calm and cool.
Stayed in March 2023
Reviewed: 13 February 2023
Francesca
MexicoIt was difficult the communication with the property before the check in
The property is beautiful, from the swimming pool to the rooms to the spa
Stayed in February 2023
Reviewed: 7 February 2023
Garza
United StatesRelaxing atmosphere with a nice pool. I loved the coffee and cookies brought to your room every morning. Definitely a place to unwind.
Stayed in January 2023
Reviewed: 4 February 2023
Jessica
United Statesbeautiful, amazing location
Stayed in February 2023
Reviewed: 7 January 2023
Tom
United KingdomThe restaurant lacks a vibe in the evenings - it feels very formal and sedate and not really a place you want to hang out and spend time in.
Location is stunning, breakfast is fantastic, pool is amazing. The grounds are really well tended and the massages are great. They also offer a whole range of activities for free, from meditation to bread making. Overall it's a fantastic hotel - luxurious but understated. Staff are really helpful (though seem to be run off their feet) and the poolside service (with a great menu of food and drinks) is a great extra to have. Our room had its own private courtyard with outdoor fire where we spent a lot of time in the evening. The hotel is a fair walk from the town but we didn't mind - there's plenty to keep you busy in the hotel itself.
Stayed in January 2023
Reviewed: 25 December 2022
Camilo
United Arab Emiratestheme and food
Stayed in December 2022
Reviewed: 13 October 2022
Maria
MexicoBreakfast was exceptional, the room was amazing and the spa services exceeded our expectations. The temazcal experience was amazing.
Stayed in October 2022
Reviewed: 11 October 2022
Swan
United StatesQuiet, well manicured, soothing, posh yet eco-friendly. modern, elegant, earthy
Stayed in October 2022
Reviewed: 10 October 2022
Parkinson
Mexiconothing
people were amazing. views incredible and super quality service.
Stayed in October 2022
Reviewed: 3 October 2022
Fernando
United KingdomAmazing place, great staff and service
Stayed in September 2022
Reviewed: 16 September 2022
Jennifer
CanadaBeautiful landscaping, lots of privacy incorporated into the surroundings so you feel serene and at peace.
Stayed in September 2022
Reviewed: 29 August 2022
Patrick
MexicoThe hotel is clearly overpriced. It's also cumbersome for a foreigner to actually perform the payment. Even though the hotel is advertising here in Booking.com, it does not use the platform for payment, they send you a separate link for the guest to perform payment. Not only is this less secure than Booking.com, but it's also an unfriendly platform for foreign credit cards.
Charming boutique hotel in Tepoztlán, with confortable rooms and a great pool area. Warm and welcoming staff.
Stayed in August 2022
Reviewed: 3 August 2022
Alexandra
MexicoStaff could be more friendly and the service in the restaurant could be faster. I asked for three quesadillas, they took 40 mins to arrive and they were made from other ingredients.
The facilities are amazing. The hotel is super comfortable and perfect if you want to get some rest and get away from stress. The food is really good too.
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content