Av. 55 Esq. Calle 6 Norte, Col. Ejidal, 77710 Playa del Carmen, Mexico
#90 of 236 hotels in Playa del Carmen
Guests' ChoiceBased on 115 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
7.8
Facilities
8.2
Staff
8.7
Value for money
8.4
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 March 2024
Richard
United StatesAc was super old and loud, room had a view for a wall, located in a questionable neighborhood/industrial zone
Parking, pool, staff
Stayed in March 2024
Reviewed: 8 January 2024
Briseida
United StatesGood location, very spacious room with balcony
Stayed in January 2024
Reviewed: 4 January 2024
Rachel
United KingdomBreakfast was just ok, not great
Clean, comfortable, friendly staff, spacious rooms
Stayed in January 2024
Reviewed: 26 December 2023
Martina
CroatiaBad internet connection in the bedroom.
Location, 4 beds and 2 bathrooms :)
Stayed in December 2023
Reviewed: 24 October 2023
Amedeo
LuxembourgThe location is not pleasant, as far from points of interest
Our room was nice and quite big. The bed was very comfortable. The staff is very nice and welcoming. The breakfast is included. There is a swimming pool on the rooftop
Stayed in October 2023
Reviewed: 13 August 2023
Cristina
United StatesOn arrival, we found a few hair strands in the shower and the room was super hot despite the fact the we had announced our arrival with precision, 9pm. The fifth bed was right below the A/C and made my first night unbearable; once I moved it a few inches, I slept much better.
The room for 5 people was spacious, and had two nice bathrooms. Sheets and towels were clean and organized daily. Showers worked to perfection. We rented a car and enjoyed the parking space. At night, we walked to 5th Ave or to the beach. My teen daughter and I enjoyed the pool on the roof; we will not forget the calmness of the star-covered sky. The Mexican breakfast options were great.
Stayed in August 2023
Reviewed: 11 August 2023
Jose
United StatesThe sorroundings
Good service and value for the money
Stayed in August 2023
Reviewed: 30 April 2023
James
United KingdomThere was a bit of black mold in the shower which means someone needs to strip and re-do the sealant. It wasn't too bad but definitely not A+ experience. Also the walls generally needed a lick of paint, you could see scuff marks and maybe some food smears here and there. Don't let it put you off though, it's not that bad.
The room was comfortable, check in was simple and breakfast was very good. The location was not very aesthetic, with a large overpass nearby and some sort of electrical substation almost next door. The walk to the town centre was fairly short although it was very warm work even in the morning! We also liked the rooftop pool - the sign said it opened at 10am IIRC but we had a cheeky swim before breakfast and nobody told us off.
Stayed in March 2023
Reviewed: 18 March 2023
Laura
United StatesThe Wi-Fi is terrible in the rooms. The toiletries were a 2-in-1 shampoo/conditioner.
The cleaning staff did a great job. Everyone was helpful.
Stayed in March 2023
Reviewed: 17 March 2023
Dragos
RomaniaIt is ok.
Stayed in January 2023
Reviewed: 28 February 2023
Kinga
United Kingdombut far from center and beach and towels and sheets were yellow at places
staff was very kind, the room huge and spacious, beds are comfortable. free parking and breakfast
Stayed in February 2023
Reviewed: 26 February 2023
Martina
NetherlandsFar from the center/beach, it is a 20 minutes walk. You have to cross the road below the highway that is very busy. If you have a car you could try to use it to reach the beach but you risk not finding parking when you are back.
Huge room, we could dance in it :D Comfy bed, good "a la carte" breakfast from 7:30. Private parking (that gets full).
Stayed in February 2023
Reviewed: 21 February 2023
Stavros
United StatesThey were missing a few things like soap options, etc. We needed to ask for it. They did not also have hangers! How can you organize your stuff? We did not feel any danged outside the hotel and we walked late at night from downtown, however it is true that the area did not seem very nice and could give you a feeling of insecurity.
Breakfast was not rich but it was enough for a good start. Freshly prepared. Staff was very polite without speaking anything else than Spanish it was very easy for us to communicate. Room was clean and spacious. Parking spaces were available outside the hotel (at no charge). We arrived New Year Eve (family of four) and we even received an invitation for dinner with the personnel. We chose to have a walk around the city. Still, it was very nice
Stayed in January 2023
Reviewed: 21 February 2023
Isabelle
United StatesThe staff was very kind. The roof top pool was great. Very good breakfast. Nice room .
Stayed in February 2023
Reviewed: 20 February 2023
Eduardo
United StatesThe location
Cleaned and good size rooms
Stayed in February 2023
Reviewed: 19 February 2023
Inese
Latviathe beds had films
according to price and location
Stayed in February 2023
Reviewed: 13 February 2023
Saskia
BelgiumBreakfas was very limited: only some toast and Scrambled eggs were offered, OJ and coffee. Wish they had more choice.
Nice pool with sun terrace Very friendly staff Spaceous room Clean bathroom
Stayed in February 2023
Reviewed: 8 February 2023
Esteban
MexicoThe TV device was like not working properly and had some problems.
Everything was nice, wide and very clean. Waitress at BF were very attentive.
Stayed in January 2023
Reviewed: 28 January 2023
Martina
Croatiait’s small breakfast, you need to pay extra if you want more. bathroom in our room didn’t have proper wall, locks on balcony door and safe didn’t work properly
stuff is very friendly and nice. Atmospfere in hotel is warm and chill and rooms are big. it’s only 15 min walk on main road from the center
Stayed in January 2023
Reviewed: 14 December 2022
Akvile
LithuaniaIt seems that the hotel's best times are in the past. There are some repairs that need to be done, e.g. we couldn't close our bathroom door. There was no shower gel, nor any glasses. We were almost only visitors in the hotel.
Super big rooms! The downtown was in short walk distance.
Stayed in December 2022
Reviewed: 26 November 2022
Jaume
United KingdomThere was no bottle of drinking water in the room and it is mandatory by the law. The room had views on a dirty street. The staff asked for a big commission for taxi booking There are no sockets near bed The room light was very low The bath is very small and old The staff is not friendly. It was my unique hotel problem that I had on my trip in Mexico
The location is near the old downtown
Stayed in October 2022
Reviewed: 22 November 2022
Lucia
United Kingdomlocation is a but further from the centre but it was ok for us
Spacious room with balcony, comfortable bed, quiet, very clean, friendly staff, went twice to the pool on top floor and both times had it to ourselves. good amount of Parking spaces, hotel around 15 -20 minutes walk to the centre
Stayed in November 2022
Reviewed: 19 November 2022
Mihaela
AustriaIt is too far from the city and in an area that is not so nice.Walking is 30 min to the beach-city center, but the last few streets before reaching the hotel are not so nice.You have to walk under a highway bridge and the street where the hotel is located didn't feel safe. Nothing bad happened luckily, but I didn't feel safe in the area around hotel
The room was very big and spacious and it also had a balcony
Stayed in November 2022
Reviewed: 5 July 2022
Paulina
United StatesPool schedule is short. Late swimming will be an awesome experience
Rooms are very spacious. It has two bathrooms in the room! Free breakfast was good
Stayed in June 2022
Kunshan, China
Queens, USA
Stratford-upon-Avon, UK
Marrakech, Morocco
Grange, Ireland
Altenmarkt im Pongau, Austria
Cavalaire-sur-Mer, France
Vang Vieng, Laos
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content