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Reviews of Auténtico Vertical Playa del Carmen 4 stars

Avenida 10 #16-40, entre Calle 38 Norte, 77720 Playa del Carmen, Mexico

#30 of 240 hotels in Playa del Carmen

Guests' Choice

Review score

Based on 92 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    9.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 18 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    This place was super rad. Clean, great location, hip… I felt safe and everything

    Stayed in March 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Couple
    • Deluxe Room
    • Stayed 8 nights
    • Submitted via mobile

    That they took my towel and didn't give replacement for a couple of hours

    Budget friendly hotel designed in a an interesting way

    Stayed in March 2024

  • Reviewed: 7 April 2024

    8.0
    Decent place, meet needs
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    AC was really noisy so end up turning it off when sleeping. The front counter is supposed to have people there 24/7 but sometimes if he isn't there and you return, you will have to wait outside for him to open the door for you. They do not give you water or coffee pods on the second day of stay so buy your own water from across the street at oxxo. The pool is pretty small and the quality of the water is unclear so I used the beach instead.

    Room was nice and spacious and the bed was huge. The location is decent and there are good restaurants or cafes nearby to enjoy.

    Stayed in April 2024

  • Reviewed: 15 March 2024

    10
    Adorable
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Floor could be a little cleaner; but that’s just an observation, something small compared to our great experience. I also think that a clothes line would be welcome :)

    Location was great and the staff were very helpful and friendly! Room has been clean everyday, there was a very useful refrigerator, a quick elevator and the shower was good. The decoration vibes are a bonus!

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Excellent stay
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    I booked the super king room and it worth it. Spacious, great bed, the airco is great, 2 big windows in the room.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Terrace
    • Stayed 1 night

    Shame there's no breakfast and no view from the rooms.

    Stayed in one of the AV suites and was very pleased. Check in straightforward and room was clean with A comfy bed and handy little balcony. The rooftop pool and bar area were nice. Location was good. Just beyond the end of main strip and short distance from beach. Whole hotel is covered in gorgeous murals.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Nice stay
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The offered coffee were 2 capsules. No window

    Nice hotel close to playa center but quite.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Charming Hotel with friendly staff
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights

    I loved my room, the staff was friendly. the location was quiet and close to everything. I specifically loved the rooftop pool and business center to work from. I will definitely stay there again. @travelingnomadqueen

    Stayed in January 2024

  • Reviewed: 19 February 2024

    10
    Great stay … see you again !
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Next to the center Staff friendly and available

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Nice location and good, clean apartment.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 7 nights

    The desk was too small and uncomfortable chair.

    Good location. Safe, clean and nice building.

    Stayed in December 2023

  • Reviewed: 16 January 2024

    9.0
    Great location, clean and comfy
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is just a plunge pool so tiny, I didn’t bother getting in. We booked an extra night and because our room type was fully booked that night we paid for an upgraded room. We had to wait until 3.15 for access so sat in the lobby for over 3 hours. Check in is at 3 so they didn’t do anything wrong, I am just disappointed they didn’t clean our room as soon as it was empty so that we could get in earlier it would have been a nice gesture.

    Beds really comfortable shower good extended a night in the suite which was much quieter than the other room and very spacious. The patio doors in the double room don’t close completely so the noise from barking dogs was annoying. The hotel can’t help with the barking but if the doors closed properly you can’t hear them as much. The hotel is 5 mins away from the noisy bars etc so location perfect and music can’t be heard. The staff are very friendly, I would recommend this hotel and would stay again (providing the patio doors closed fully)

    Stayed in January 2024

  • Reviewed: 31 December 2023

    9.0
    Absolutely perfect end to our holiday.
    • Leisure trip
    • Family with young children
    • Suite with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Couldn’t get bedroom TV working but weren’t that bothered. Also curtains did not cover windows in both rooms but again not too much of an issue. Just if you need blackout.

    The amount of space in the suite. Nice stylish yet cosy design. Really comfy beds. The communal areas also fantastic. The location was great. The staff super helpful. All excellent.

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    A quiet and nice place in the center of Playa del Carmen
    • Leisure trip
    • People with friends
    • Suite with Terrace
    • Stayed 9 nights
    • Submitted via mobile

    The staff is really helpful, but not always well organized.

    The staff was really nice. The room was comfortable and the bathroom was spacious. The hotel is near the main avenue, but it's in a very quiet corner.

    Stayed in December 2023

  • Reviewed: 26 October 2023

    10
    Definitely will go back again
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    I like everything about this beautiful hotel

    Extremely clean, comfortable bed, great atmosphere, amazing staff, very well located and close to all amenities to make our stay more relaxed! I recommend 100 %

    Stayed in October 2023

  • Reviewed: 14 August 2023

    10
    Will always return
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights

    Staff was amazing Love the value of this hotel and the neighborhood they are in. Small dipping pool as aligned with most boutique hotels in Latin America Amazing AC, comfy king beds Near beach and lovely restaurants on 38th.

    Stayed in May 2023

  • Reviewed: 9 August 2023

    9.0
    clean hotel with helpful staff
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    helpful staff, big room, good air condition, clean bathroom

    Stayed in June 2023

  • Reviewed: 2 August 2023

    10
    Great location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The common areas on floors 4 to 6 were great. I would only fans for summer days.

    The location perfect. Fruiendly staff

    Stayed in July 2023

  • Reviewed: 30 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was too small and wasn't really clean.. It took a long time for the deposit to.be returned back to my account.

    It was cozy, comfy, well located and the staff was great!

    Stayed in May 2023

  • Reviewed: 9 May 2023

    9.0
    GREAT LOCATION and a FRIENDLY/HELPFUL staff
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    The halls are quite warm. I do not like the fact that when you leave/take you key - the AC system shuts off. If you are gone all day - you can come back to a steamy hotel room. There should be a minimum temp set when the room is occupied so that it can easily/quickly be brought back to the desired temperature of the guest.

    Breakfast was not included in my room rate.

    Stayed in April 2023

  • Reviewed: 21 April 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    Super clean hotel, they clean every day and it is amazing! I liked the room, people, decent price for such a room and service :) also bakery across the street is perfect! Location is calm.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    9.0
    Just want you want; great value, so clean and comfortable, for budget minded travelers.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    Even the deluxe interior rooms do not black out to the hallway lights. Dennis tried to charge me for a soda at check-out after I'd asked if there's a charge for anything in the mini-fridge. I'd have easily walked to the Oxxo for an 11 peso soda versus 30 pesos. He fixed it and was quite nice and even provided me with another set of bath products since I really liked the clean fresh scent.

    I stayed one quick night. The two gentlemen at my check-in were just lovely. The room is small and has no outside windows, but I knew that going in. It is comfortable and so clean and with great AC. It's a charming small property with a dipping pool and two public areas including a lounge area upstairs so you won't feel claustrophobic. Really great facilities and well thought out. Under new management from my first stay in 2021 it seems. This is also in my favorite neighborhood of PDC. Along with the new Selecto, I will now stay here versus the Hilton where I have loyalty and a fancy rooftop pool.

    Stayed in April 2023

  • Reviewed: 14 April 2023

    10
    too short next time we r staying longer
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    the staff was there to help . left our passports behind and the staff went out of there way to keep us from being inconvenienced. thanks fellows

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    loved the room, the complimentary beverages and the staff
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    windows are super dirty on the outside with bird poo

    nice rooms and staff was great

    Stayed in April 2023

  • Reviewed: 6 April 2023

    8.0
    Great location close to the beach, very friendly staff
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    The smell from the drains was quite bad. Also, from 7.30am the cleaning ladies start work and are shouting loudly to eachother, waking everyone up. This was the same issue when I stayed at this hotel last time. Maybe I need to be on a higher floor??

    The location is great. Very close to a huge amount of lovely cafes, restaurants and shopping. The beach is a short walk away. The bed and room is very comfortable. Very friendly staff on reception.

    Stayed in March 2023

Showing 1 – 25

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