Reviews of Best Western Hotel Madan 3 stars
Ave. Francisco I. Madero No 408 , 86000 Villahermosa, Mexico
#24 of 50 hotels in Villahermosa
Guests' ChoiceReview score
Based on 41 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.3
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Location
8.4
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Facilities
8.0
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Staff
8.6
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Value for money
8.2
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Free WiFi
8.2
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Showing 1 – 25
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Reviewed: 3 February 2024
Kay
United Kingdom8 reviews1 helpful vote7.0“Front of house staff were fine, room was fine, restaurant had very limited vegetarian options, break”- • Leisure trip
- • Couple
- • 1 Double Bed - Non Smoking
- • Stayed 1 night
Oops have written in the wrong box.. refer to the first one..
The breakfast was not good.. the staff did not give us enough information and seemed grumpy.. coffee was not hot.. we felt unwelcome
Stayed in February 2024
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Reviewed: 21 January 2024
Eddie
United Kingdom45 reviews8 helpful votes8.0Very good- • Leisure trip
- • Couple
- • 1 Double Bed - Non Smoking
- • Stayed 2 nights
- • Submitted via mobile
Noisy bar outside window
Good location, friendly staff, good breakfast
Stayed in January 2024
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Reviewed: 15 January 2024
Jorge
Mexico7 reviews1 helpful vote8.0“Good for have one night and continue your trip.”- • Leisure trip
- • Couple
- • 1 Double Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
The restaurant service was bad, we have a chicken not well cooked.
Hood price, location and very comfortable room
Stayed in January 2024
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Reviewed: 9 May 2023
Erin
United States6 reviews1 helpful vote7.0“Eh”- • Leisure trip
- • Family with young children
- • 1 Double Bed and 2 Single Beds - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
When we got there they didn't seem to be aware of our booking and we did not get the room we booked. We booked a room with 3 beds but were given a room with 2 beds. While we knew we would be charged extra for our dogs we did not expect to be charged an additional cost equal to what we paid for the room. So the cost of the room ended up being double. Plus we had to leave a refundable deposit on top of the additional charges. The area is a bit sketchy and it's confusing to get to the parking garage.
Staff were very nice and accommodating. Breakfast was decent. Coffee was very good. The restaurant at the hotel was open until 11:30 pm which was convenient.
Stayed in May 2023
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Reviewed: 10 April 2023
Rodriquez
Mexico4 reviews8.0“it was good only that”- • Leisure trip
- • Couple
- • 1 Double Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
the bed
very accessible
Stayed in April 2023
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Reviewed: 28 March 2023
Brenda
Canada36 reviews4 helpful votes8.0“Good Hotel in Cental Location”- • Leisure trip
- • Group
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
WATCH OUT for room that have not windows to the outside. Our first room was that kind and requested a view to the outside. It all worked out.
When we finally got out better room it was lovely! The breakfast was delicious! The location is great!
Stayed in March 2023
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Reviewed: 10 January 2023
Misael
United States5 reviews9.0Superb- • Family with young children
- • 1 Double Bed and 2 Single Beds - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
it was all good, just the beds were to close to each other (for four adults) but besides that all was great.
very clean and staff super nice
Stayed in December 2022
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Reviewed: 28 November 2022
Catherine
United Kingdom57 reviews11 helpful votes9.0“Great hotel in Villahermosa”- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
The location of the hotel is great for exploring the city. The staff were extremely helpful and worked extremely hard.
Stayed in November 2022
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Reviewed: 26 November 2022
William
Mexico92 reviews35 helpful votes7.0“Good location, right by pedestrian zone. Be careful which room you’re assigned!”- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
Our room faced a disco bar that kept us awake until 4 AM. Be careful which room they give you! Cramped bathroom, no hot water. Restaurant had 3 TVs all showing a cartoon channel (no children were present) which made conversation difficult, but servers were great.
Good location a block from the pedestrian zone. Restaurant on the premises. Roberto, who showed us where to park and took care of our luggage was very helpful and friendly. Reception staff was lukewarm.
Stayed in November 2022
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Reviewed: 13 October 2022
Sara
Mexico1 review8.0Very good- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
es pet friendly y el staff es muy amable
Stayed in October 2022
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Reviewed: 23 May 2022
Otilia
United States1 review9.0“The price is good”- • Leisure trip
- • Group
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
The parking spaces away from hotel
The Location is hard to park . Very busy intersection
Stayed in May 2022
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Reviewed: 14 March 2022
Garry
Mexico44 reviews1 helpful vote9.0“Great place to stay at a good price”- • Leisure trip
- • People with friends
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
The shower could have been warmer
the location is good, the room was comfortable, the breakfast was really good
Stayed in March 2022
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Reviewed: 26 August 2021
Lieke
Netherlands147 reviews16 helpful votes8.0“Nice stay”- • Leisure trip
- • Couple
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 2 nights
- • Submitted via mobile
Bit outdated. Use of wool blankets and constant noise of a machine outside (next to window)
Especially the location, restaurant and most of all the very nice lady from the breakfast area!
Stayed in August 2021
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Reviewed: 8 October 2023
Ernesto
Switzerland99 reviews12 helpful votes2.0“Centrally located, but very, very noisy”- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 2 nights
Unless you are deaf, you better stay away of this place if you're looking for some rest. Not only it's noisy, we saw a couple of cockroaches in the room. The neighbourhood isn't attractive at all too.
We booked a room in this hotel because it was centrally located, but we didn't expect to be in the middle of the chaos. It is noisy outside and inside. A disco just in front was playing loud music all the night. Traffic noise is permanent in this point of the city, which is not even nice nor clean. We were supposed to spend 2 nights here, but we ran away after a few hours. The only good thing was breakfast, although the room where it was served was also noisy.
Stayed in September 2023
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Reviewed: 18 February 2023
Mari
United States26 reviews2 helpful votes5.0Passable- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 2 nights
- • Submitted via mobile
location in downtown area that was loud and dirty
near the river
Stayed in February 2023
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Reviewed: 17 September 2022
Justyna
United Kingdom66 reviews1 helpful vote5.0Passable- • Leisure trip
- • Family with young children
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
hotel restaurant is probably one of the worst out there and they don’t care about the feedback, stay away, street food is way better option
very basic accommodation with helpful staff
Stayed in September 2022
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Reviewed: 6 August 2022
Mariana
Australia41 reviews2 helpful votes5.0“Don't waste your money”- • Leisure trip
- • Couple
- • 1 King Bed - Non Smoking
- • Stayed 4 nights
The room was small, with only one small window looking into a light well, noisy, with a broken bed, with fruit that was left there since day one and never chucked away.
People at reception were polite, although, during my stay, only one person could speak English.
Stayed in July 2022
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Reviewed: 1 August 2022
Juan
United States18 reviews10Exceptional- • Leisure trip
- • Family with young children
- • 1 King Bed - Non Smoking
- • Stayed 2 nights
The staff was very helpful and facility was clean room had city view .Also restaurant inside hotel is very convenient food there was great and cheap. looking forward to stay here in future travels to Villahermosa Tabasco.
Stayed in July 2022
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Reviewed: 2 July 2022
Yeni
Mexico12 reviews2 helpful votes4.0Disappointing- • Leisure trip
- • Family with young children
- • 1 Double Bed and 2 Single Beds - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
Eggs horrible, chilaquiles really hard and bad
Breakfast was horrible
Stayed in July 2022
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Reviewed: 5 February 2022
Stephan
Italy84 reviews17 helpful votes4.0“Disappointing”- • Leisure trip
- • Solo traveller
- • 1 Double Bed - Non Smoking
- • Stayed 1 night
Uncomfortable stay.The room was small and had just a small window to a ventilation shaft. Humid smell in the room. No eggs with the breakfast. Wifi was not functioning. Signal too weak to open a website.
Nothing
Stayed in February 2022
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Reviewed: 3 July 2021
Pablo
United States15 reviews10Exceptional- • Leisure trip
- • Couple
- • 1 Double Bed - Non Smoking
- • Stayed 4 nights
- • Submitted via mobile
The only negative observation that I can share is that the bed was very hard.
The staff was great! The place was spotless and an awesome location.
Stayed in July 2021
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Reviewed: 26 April 2024
Caterina
Italy2 reviews8.0Very good- • Leisure trip
- • Couple
- • 1 Double bed and 1 Single Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 27 November 2023
Wolfe
Mexico1 review8.0Very good- • Leisure trip
- • Family with young children
- • 1 Double Bed - Non Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
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Reviewed: 23 November 2023
Camille
France18 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • 1 Double Bed - Non Smoking
- • Stayed 2 nights
There are no comments available for this review
Stayed in November 2023
Showing 1 – 25
