From 11:30pm- 12:40am there was men yelling, laughing, talking loudly downstairs in courtyard area and by pool. It was a noise disturbance for us who had to be at airport early. We put air conditioner on high to try to drown out noise.

Beautiful Property! Good location. Restaurants and stores nearby. Located 40 min to airport. Staff was very friendly and helpful. Clean property. Comfortable room and beds. Mango trees all over property.

Stayed in May 2024

I had to ask for some amenities that were supposed to be included in the room. One of the disposable glasses for coffee was leaking when I served my hot drink and It burned my leg.

People are very kind and the food at the restaurant was nice. Even the security staff were very kind and helpful.

Stayed in February 2024

The rooms were so beautiful and clean, the staff was very friendly and helpful, and the breakfast buffet was so good! We wanted to stay here for 2 nights but ended up staying a week to relax and chill out, I loved it here! It's out of the centre of Tuxtla but everything you need is nearby: stores, mall, restaurants, colectivos, taxis,..

Stayed in January 2024

The rooms are fairly basic

Best breakfast in Chiapas!!! Incredible buffet breakfast with everything you could want. Really friendly and helpful staff - we needed to book some tours which they helped with. The central oasis is a beautiful place to relax by the pool.

Stayed in January 2024

I must highlight my dissatisfaction with the inadequate sound insulation in the rooms, making it possible to hear everything. Additionally, the fact that there was no available space for us in the restaurant on the last day was quite disappointing. We didn't receive any prior information about the possibility of limited breakfast access due to a local event, nor were we advised to arrive earlier.

I stayed at this hotel and overall, it was a good experience. The location is fine, and the staff is very friendly and helpful. However, there were a couple of drawbacks. The room insulation is not great; you can hear loud noises like flushing from neighboring rooms. Additionally, the air conditioning/heater unit is right by the door, so it makes a loud noise whenever you enter the room because every time it's accidentally bumped into. The hotel is located near other restaurant, and in the evenings, you can hear music. On a positive note, the buffet breakfast had a wide variety with excellent traditional Mexican dishes. The restaurant is open to the public, so it's accessible for outsiders. Unfortunately, on our last day, there was a special event, and we couldn't find a table for breakfast. We had to scramble to another restaurant just before checking out to grab a meal and avoid going hungry at the airport. The restaurant is open for breakfast, brunch, and lunch, but unfortunately, there's no option for dinner or a relaxing evening with a glass of wine. The hotel grounds are quite spacious and well-maintained, with plenty of greenery.

Stayed in January 2024

A/C is loud as well

Siempre amable, family room is great and clean.

Stayed in January 2024

A/C toooooo loud

Parking closer to the habitation

Stayed in January 2024

The ac was very loud and the room was quite dark

The hotel is located next to the best buffet-restaurant we have seen in Mexico The shower is large and warm

Stayed in December 2023

There was some loud music going on till 1am. There was no disco or bar nearby but cannot pinpoint where the noise came from. Was not able to sleep well.

The layout of the resort.

Stayed in December 2023

Nothing

Beautiful landscape and the layout of the property . Very quite place and the room was so comfortable.

Stayed in November 2023

Bathroom was basic.

Friendly staff, nice facilities and great location.

Stayed in October 2023

The breakfast buffet was great and traditional Chiapaneca food. My room had a garden view. I couldn't hear my neighbors. The A/C is old and probably needs replacing. It rattled. I brought ear plugs, so it's not an issue for me, but I could see it bothering someone else. They don't have a concierge desk to book activities, but they get you in contact with a vendor they use that is reasonably priced. There's a mall, pharmacy, convenience store nearby. There's also a taco stand and Steakhouse if you want a fancy meal.

Stayed in September 2023

Nothing

You drive into a little oasis off the main street. There are security guards who let you in and direct you to check in which is quick and easy. A central square has lots of vegetation, a pool, hot tub, cold purified water and a shaded sitting area. Rooms are huge and nicely appointed.

Stayed in October 2023

People at front desk are not very welcoming as well some at the restaurant they don’t want to attend tables, a woman was kind of mad when one of my kids ask for a glass of juice

Location, is really clean, affordable, breakfast is really good and affordable too.

Stayed in September 2023

Air conditioning too loud window type, wifi did not work

Location, breakfast, facilities,

Stayed in September 2023

Air conditioning window type to loud

Premises, landscape, water available everywhere, cleaning, breakfast , location, price

Stayed in September 2023

We only had one issue, one of my wive's deodorant went missing right after they cleaned our room.

The facilities were all clean, well kept and they had special look to them. The buildings weren't the typical square, black and gray paint. There was a big green area in the middle, if you enjoy listening to birds or bird watching there are opportunities to enjoy them. The staff what super helpful and kind, My wife and I were in the pool all day and they didn't have a problem if we ordered from apps and have them deliver it directly to the pool. The breakfast was a good experience for those who don't know too much about Mexican Cuisine, at the time of writing this it was $190mxn for guests (around $11usd). They don't have a bar, but there's a convenience store next door and they let you bring in food and /or drinks. The pool was warm enough that our bodies didn't have an "adjusting period." They had enough parking and didn't have problem with that. The bed was comfortable and the bathrooms were super clean with enough water pressure.

Stayed in September 2023

Great location, lovely staff, specious and clean rooms, incomparable restaurant and ambience. Highly recommend!

Stayed in July 2023

The ladders to enter both pools were slippery and hard on the feet. The area around the pools, was paved in beautiful stone, but also slippery--we would recommend some type of anti-slip strips to prevent accidents. Location is on the west end of the city, making it somewhat distant from zoo, shopping, market, etc. in Tuxtla. It is located near the southern perimeter highway so major central city traffic is avoided if that is the traveler's wish. There are some restaurants and large malls in walking distance to hotel.

The suites were large and furniture was comfortable. Rooms were clean. The breakfast was delicious. Parking was conveniently near rooms. Grounds were quite nice--tropical plants, and parrots flying overhead. The pools were small but refreshing.

Stayed in August 2023

No complaints, but the air conditioning could be quieter.

Everything is perfect

Stayed in July 2023

Smallest fridge ever. Gym was "out of service" for the 7 days we were there.

Big room. Separate living room and dining room area

Stayed in July 2023

Great pool and grounds and breakfast buffet with play area for kids

Stayed in April 2023

very good hotel with very good breakfast

Stayed in June 2023

the property is very clean with good atmosphere

Stayed in June 2023