Pasteur 39 centro historico, 76000 Querétaro, Mexico
#6 of 121 hotels in Querétaro
Guests' ChoiceBased on 117 hotel reviews
9.2Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.2
Value for money
9.2
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Beatriz
United StatesService, cleanliness, location
Stayed in May 2024
Reviewed: 31 May 2024
Beatriz
United StatesService, cleanliness. Location. Beautiful hotel.
Stayed in May 2024
Reviewed: 24 May 2024
Lourdes
United StatesIn this room I stayed in this time you could hear everything coming from the reception
I like everything about this hotel!
Stayed in May 2024
Reviewed: 19 May 2024
Lourdes
United StatesI love this hotel! I’ve stayed here 4 times and it’s always great! The hotel staff is wonderful, everything is very clean, I feel at home when I’m here!
Stayed in May 2024
Reviewed: 7 May 2024
David
United StatesNothing
Historic and modern at the same time.
Stayed in April 2024
Reviewed: 7 May 2024
Pamela
United StatesEverything was amazing!
So close to everything ..perfect step out the door and in the historic district. Food, entertainment all at our fingertips!
Stayed in May 2024
Reviewed: 1 May 2024
Hannah
United KingdomBeautiful building, great location.
Stayed in April 2024
Reviewed: 30 April 2024
Tiffany
MexicoThe air conditioner worked, but not as well as I would have liked.
The location of the hotel is close to Plaza de Armas and restaurants. The bed was firm and comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Iria
NetherlandsThe location was amazing. Great terrace and pool
Stayed in April 2024
Reviewed: 16 April 2024
Caroline
SwitzerlandThere are lots of nice terraces but very limited shade.
Great location with modern, comfortable rooms and very new bathroom. Our room on the 2nd floor had no window and you could hear everything happening in the reception below, including staff speaking at 3am quite loudly.
Stayed in April 2024
Reviewed: 16 April 2024
Alexander
GermanyBeautiful place, quiet rooms in the inner courtyard of the building, very helpful staff, only 5 minutes from city centre (Plaza de Independencia), restaurants close by. I liked the house and the decorations. Clean rooms, comfy beds.
Stayed in April 2024
Reviewed: 9 April 2024
Maureen
MexicoWe were in room 15 on the first floor. There is no window and we’re we’re next to the lobby and in the walkway to get to all the other rooms. It was a little loud.
Location is great. The pool is tiny but nice. Everything was clean.
Stayed in April 2024
Reviewed: 20 March 2024
Eduardo
MexicoWalls are a little bit to thin so you can hear everything that happens in the rooms around, hallways and the pool area.
Such a beautiful place, the room and facilities in general were great. Only downside is that the walls are a little bit thin so privacy is a little bit compromised but other than that it was great. Staff was super nice and they let us stay a bit longer in the common areas after out check out.
Stayed in March 2024
Reviewed: 21 February 2024
Eric
United StatesNo parking
Great location m, comfortable rooms and pleasant, helpful staff
Stayed in February 2024
Reviewed: 13 January 2024
Mianmian
United StatesFree coffee is available downstairs but it's cold in the morning.
Very good location. Close to the city center, shopping mall, and bus station if you take a city bus from the terminal like we did. The hotel smells nice & our room is very cute. One of the best hotels we stayed during our trip in Mexico.
Stayed in January 2024
Reviewed: 30 October 2023
John
United StatesNothing
What a beautiful property. Extremely kind staff and very clean. A perfect little oasis in the heart of the city.
Stayed in October 2023
Reviewed: 19 September 2023
Lee
United StatesMy fiancee and I have stayed in several hotels in el centro so far and we liked this one the best. It was a spacious, comfortable room with a large TV and good wifi (important as we watched movies and played my Switch). Also had a mini-fridge, which was nice.
Stayed in September 2023
Reviewed: 11 September 2023
Lourdes
United StatesIt would be wonderful if it had an elevator!
I love everything about this hotel.
Stayed in August 2023
Reviewed: 1 September 2023
Cortney
United StatesThe location and staff are both superb.
Stayed in August 2023
Reviewed: 2 August 2023
Rodrigue
United StatesThe location and overall aesthetic was very nice. We never felt unsafe. The view from the balconies is noteworthy. The rooms are spacious enough. The bathrooms are well-ventilated while the room itself is dark. There is a full coffee maker in the room and 2 bottles of water. The pool area is quiet, clean and relaxing. The AC in the rooms work well and the staff is very friendly and helpful even to guests who struggle with Spanish.
Stayed in August 2023
Reviewed: 8 July 2023
Lori
MexicoThe hotel is amazing and a perfect location! Juanita was so helpful with everything, including finding a private driver to take us to Peña de Bernal and 3 wineries. I don't like tours and we speak Spanish so having a guide was not what we wanted or needed. Our driver was amazing, and we got to pick and choose our destinations. The hotel has a pool and beautiful terrace. There is no food on site but so many delicious places to eat nearby, so it was absolutely no issue.
Stayed in July 2023
Reviewed: 20 June 2023
Connie
United StatesThe property is always sparkling clean and classy. Linens are so soft!
Stayed in June 2023
Reviewed: 14 June 2023
Hannah
NetherlandsThere were a lot of mosquitos by the pool
Great location, very nice room with all the facilities we needed and friendly staff
Stayed in June 2023
Reviewed: 12 June 2023
David
United Statesnothing
perfectly located and beautiful hotel.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content