Interior Fraccionamiento Sumiya s/n Jose Parres, 62564 Cuernavaca, Mexico
#24 of 67 hotels in Cuernavaca
Guests' ChoiceBased on 171 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.4
Facilities
8.7
Staff
9.0
Value for money
7.8
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End of dialog contentReviewed: 31 May 2024
Cecilia
MexicoCalm and pleasant
Stayed in May 2024
Reviewed: 16 May 2024
Julio
MexicoHotel Pool was the best. Food was great. Staff was wonderful.
Stayed in May 2024
Reviewed: 13 May 2024
Cintia
MexicoAlthough the food and drinks are good I believe the price is a bit high.
I loved the pool it was super comfy and I felt relaxed. Another host was being disrespectful of others and staff solved the issue quickly.
Stayed in May 2024
Reviewed: 13 May 2024
Fernando
MexicoDinner was expensive and the quality of the meat not very good.
Booking and familiy
Stayed in May 2024
Reviewed: 19 February 2024
Laura
GermanyLocation is not ideal. The hotel is located inside a closed residential area, so getting in and out takes a while. Not great for low-mobility people. You have to walk steep hills for a while to get to the rooms.
Beautiful rooms and gardens. Amazing breakfast.
Stayed in February 2024
Reviewed: 9 January 2024
Galia
MexicoMosquitos
Everything was great!! Brunch staff pool everything amazing
Stayed in January 2024
Reviewed: 4 January 2024
Blanch
Mexicobreakfast took ages, because, and I quote: "a table of 6 people put their orders before yours so your brekfast will take a while"
Stayed in December 2023
Reviewed: 6 November 2023
Andres
MexicoMe querian cobrar de mas,se tuvo que cancelar ese cobro equivovado
Stayed in November 2023
Reviewed: 11 September 2023
Javier
MexicoTechnology
ok
Stayed in September 2023
Reviewed: 4 August 2023
Mariana
MexicoThis hotel is not accesible to people with disabilities, which should be clarified when you book.
Breakfast is good, there is a buffet in a beautiful place with lots of options. I just LOVE the gardens in this hotel, I could spend hours there. Rooms are very spacious and nice, I would recommend better pillows.
Stayed in July 2023
Reviewed: 17 April 2023
Ines
Mexicorooms could be a little better, tv a little bigger
very nice
Stayed in January 2023
Reviewed: 27 February 2023
Luis
MexicoGENERAL TODO
Stayed in January 2023
Reviewed: 22 February 2023
Valeria
Mexicothe Japanese decor
beautiful gardens really comfortable rooms
Stayed in January 2023
Reviewed: 7 February 2023
Melisa
Mexiconor enough places to seat and enjoy the garden and minibar and food was too pricey
beautiful gardens and design
Stayed in January 2023
Reviewed: 6 February 2023
Riccardo
Germanyno fckn wifi in your room… only in the lobby 🤦 not ideal for people that work remotely, specially if your having calls during work time and you need some privacy
beautiful location and very green. quite relaxing
Stayed in February 2023
Reviewed: 2 February 2023
Ricardo
MexicoFor the rate that was paid, I would have expected the breakfast to be included.
the facilities are very nice, particularly the common areas.
Stayed in January 2023
Reviewed: 26 January 2023
Antonio
Mexicothe way to rooms it’s a little confuse
Japanese mood
Stayed in January 2023
Reviewed: 23 January 2023
Martin
Taiwanno Wifi on the rooms, we are on 2023. you need to go to the lobby to connect to WiFi. considering an expat without data, it’s quite annoying.
The place is amazing!
Stayed in January 2023
Reviewed: 23 January 2023
Roberto
United Kingdomwe were charged $180 pesos for two big bottles of water. the bottles were not in the minibar but outside on a counter. i believe charging customers for drinkable water in the room is stingy. Specially when the water from the tap/faucet in mexico is very well known for not being drinkable.
climatized pool, excellent service, amazing breakfast buffet, the “natural” decor of the common areas (trees, plants…)
Stayed in January 2023
Reviewed: 16 January 2023
Stephanie
United StatesThe walls are paper thin so it was difficult to sleep both nights as there was a party going on until the wee hours of the morning. The food was a bit disappointing in terms of choices of cuisines. The spa area was quite run down and the prices were high.
The grounds are beautiful and the history of the buildings was fascinating. It's a very peaceful location with a lovely climate, a good gym, and a large pool. The rooms were adequate and were well furnished with toiletries.
Stayed in January 2023
Reviewed: 10 January 2023
Sara
United Kingdomcrappy wifi
Stayed in December 2022
Reviewed: 8 January 2023
Alejandro
MexicoThere is no wifi in the rooms and cellular reception is also very bad. If you’re looking to relax and disconnect, it is a great option. If you have to work, although there is a tiny business center, I would not recommend staying here. Rooms are very dark, even with the lights on.
Beautiful Japanese-style hotel. The gardens are beautiful, the swimming pool is great, and the construction is amazing. Food is also very good.
Stayed in January 2023
Reviewed: 27 December 2022
Iván
Mexicoarquitectura
Stayed in December 2022
Reviewed: 26 December 2022
Jose
United StatesOk
Ok
Stayed in October 2022
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