Nothing, there were no disappointments. I would be careful, there are some small rooms, we had the suite on the 2nd level and it was extremely nice. There was a hot tub, never got in but was there for the taking.

We were fortunate that for the weekend, we were the only ones there. The location was outstanding, we walked everywhere. Only a hundred meters or so to 5th street, restaurants galore and all the shops. Another couple hundred meters or so to the beach. Only negative for me was the fact that the beaches were private of sorts. Easy to get in a beach club, some nicer than others but the overall experience was wonderful. My wife and I had a wonderful time.

Stayed in May 2024

"Rarely do you meet people whose entire essence is giving. Fabrizio, the owner of Casareta Hotel, is one of those rare individuals. He took care of us from the moment of booking until the moment of departure, and even more. Every question, request, or wish, Fabrizio dedicated his utmost attention to make it possible, to fulfill it, and the hotel, simply on another level, each room unique and filled with personally selected items. In an excellent location very close to the main street and the beautiful beaches. We truly felt as if we were guests in the home of a good friend whom we have known for a long time. For Fabrizio, there is a saying: Come as a guest, leave as a friend. We definitely gained a new friend."

Stayed in April 2024

For me one of the best touristic experiences in my life, I swear. And we are experienced travelers. Located in a very calm street if the central part, walking distance from the beach, looks like a secret jam: swimming pool, veranda, top-comfortable bed and pillows. The only one regret – why we didn’t stay here for more time.

Stayed in March 2024

Nothing ;-)

Cas'Arte was the perfect hotel for our stay over at Playa del Carmen. Nice facilities, easy to park our car, quiet during the night, and still super close to the centre and great breakfast places like Choux Choux Café. Above all, it was the owner and host Fabri who made it an exceptional experience. Fabri took intensively care of us, helping us with whatever question we had, he is extraordinary :-)

Stayed in March 2024

Wished I could have stayed longer 😢

It was like an oasis in a Desert, I could not believe the attention to detail that Fabri ( owner and creator of casarte ) delivers. For most he is a Humanist and an artist and when people talk about they put their soul in to something well this is the best example you will ever find, please trust me. NOTHING is to much trouble to him, he has such a beautiful personality and warmth and we have left knowing our lives are much richer having stayed at Casarte and meeting this lovely man. HOTEL outstanding ROOMS amazing which is a reflection on Fabri. These little jewel in a crown places do not go on forever and I would urge you to book this place when you visit Playa del Carmen sooner rather than later.

Stayed in February 2024

Fabri is the best host we've ever had! He takes care about everything you want. This is a real boutique hotel, each room is totally different and has been furnished and decorated with a great taste. You will also enjoy the terrace on the rooftop. Excellent located at the 5 th avenue - pedestrian zone.

Stayed in February 2024

N/A

Self-service bar area, excellent coffee, extremely comfortable. Easy access to the beach and nice restaurants but secluded and quiet. Outstanding service from the host. Eager to anticipate and attend to our every need.

Stayed in January 2024

A second hook in the bathroom to hang towels.

An oasis away from the hustle of Playa but easy to get to everywhere. Outstanding architectural and interior design. The host is a delight - attentive, caring, helpful.

Stayed in January 2024

You cannot imagine. The owner Fabri has outstanding hospitality/guidance. You will feel so at home and comfortable instantly. The place is filled with a passion for well-being, comfort and lovely artworks. The details are remarkable and the quality of accessories are superb. So so thoughtful and caring. He will make sure everything is going your way.

Stayed in January 2024

Everything was great! Especially the Level of hospitality was outstanding! They go above and beyond to make sure you have a great experience (great recommendations, Chauffeur Services, making reservations and in General anything you wish for). The house is amazing and clean with coffee and drinks provided - Our expectations were really exceeded! Thank you!

Stayed in December 2023

We liked everything! First of all, the owner reaches out directly to provide you with all the information you need, he welcomes you as you are coming home. Absolutely fabulous! The rooms are better than the pictures, also very big room (even the bathroom is big!) Beds are super comfortable, very wide bed as well. Every room is different, very nice interior. It’s just one year old, everything is new! He also works hard to keep the standards high! His heart and soul are in that place. The jacuzzi is located in the afternoon sun on the terrace, so you can enjoy the warm water with the sun on your face. There was no problem to park our car, please ask Fabri (the owner) to reserve a parking spot. Very good location, walking distance to the beach and located in the city centre. Fabri will help you with good adresses to eat/drink. Or what you can do during the day. You won’t get bored with his ideas! Please don’t doubt when booking, this is the place you were looking for! Definitely coming back!

Stayed in January 2024

One of the best days I’ve ever had in my life, FABRI will take care of you, he’s an exceptional host

Stayed in January 2024

It was perfect. The owners went out of their way to think of everything. And truly wanted to know if there was anyway to make us even more comfortable.

Cas’arte is a serene and beautiful place right in the heart of the city. The decor is memorable yet still promotes a cozy and relaxing feel. Everything was very clean and new. We felt at home right away. After long days sight seeing it was the perfect clean and relaxing environment to come back to.

Stayed in January 2024

Super High-touch place. I come to Playa a lot and there are soooooo many places to lodge at here, but this one feels most like HOME. No fuss, lots of privacy and an incredible host who will go to the moon and back for you if you asked him. Fabrizio is really a highlight of this already beautiful place to stay. He is like a very exuberant ray of sunshine, brightening up all his guests visit.

Stayed in January 2024

Everything was great.

Casarte is a beautiful Boutique Hotel, exactly as described. It’s clean, has amazing art pieces and you can feel the love to detail. The gem of the house is definitely its owner Fabrizio. He is always available and goes above and beyond to make sure that one has the best time. He recommended great restaurants to us and gave us tips on excursions and checked in with us every day! There is free and delicious red wine for the guests and after Fabri noticed that we like to drink beer, he even filled the fridge for everyone with beer. Another plus was the filtered water, so we never had to buy water and just refilled our bottles. The concept that casarte is your home away from home definitely works. It doesn’t have the typical hotel vibe but rather feels like a vacation home. Definitely recommend staying at this beautiful place!

Stayed in January 2024

No issues.

Unique. Different. Fun. Welcoming. Fabri is the best host. He will make you feel warm and like family. Bravo!!

Stayed in December 2023

Everything. Everything was absolutely amazing! It’s a shame that we only planned two nights at playa — will come back for a longer stay! The house is a special piece of art. Each room is designed ingeniously and each piece of furniture is a special art piece. The rooms are very clean, equipped with all facilities you’ll need. The place is in a good locations close to many good restaurants and bars, and yet surprisingly quiet. Apart from the hotel, Fabri, the host, is a gem himself. He not only take care of our stay, but takes care of EVERYTHING. From airport pick up (at two different terminals even), recommendation for car rentals, for restaurants, for day trip recommendations, the lift to the ferry… with his knowledge he helped us arrange literally everything (he always gives a large range of options for everything and so at no time do we feel like he forces our hands for his benefits, all of his advices are 100% sincerr) Because of Fabri, we had a brain-dead vacation and a fantastic holiday. Thank you, Fabri!

Stayed in December 2023

We had an amazing stay at Cas'arte! I would have rated it 20/10 if I could. Our room was very spacious and clean, and the interior of the whole place is just exceptional. Fabri is a delightful host, who became a friend by the end of our short stay. Not only did he make sure that all our needs were met at all times, but he went out of his way to help us organize our stay, get to know Playa del Carmen and get around. He even helped our friends who stayed at another hotel get a transfer to the airport. We had the best time and were only disappointed that we had to leave so soon. We would most definitely recommend Cas'arte to anyone staying in Playa del Carmen and we'll certainly be coming back!

Stayed in November 2023

There was nothing I didn’t like

Beautiful interior and amazing location

Stayed in December 2023

The hotel is very well designed, every detail is well thought through. The rooms are very spacious with big comfortable beds. The location is great, close to restaurants / stores. The owner is extremely helpful and wants to make sure the guests have a great stay.

Stayed in December 2023

Nothing :)

The property was decorated with such a great taste of art. It felt very private and peaceful. The room was beautiful, and the bed was so comfortable. The location was very central. Fabri went above and beyond for us, even picking us up from the bus stop and dropping us off. Thanks Fabri for your hospitality!

Stayed in November 2023

Nothing

Are you searching for an intimate and personalized holiday ? Look no further than this one. From the moment of my arrival, the owner Fabri, a wonderful charming Italian gentleman, gave me such a personalized welcome, I immediately felt right at home. During my stay, Fabri was always available with great suggestions of things to do and restaurants not to be missed! The room was spacious, clean, and beautifully decorated, ensuring a comfortable and relaxing stay. Additionally, the location is ideal, with easy access to nearby beaches and restaurants. Overall, I had a fantastic experience and would highly recommend Cas’arte to anyone looking for a comfortable and unique lodging experience. We also use the private door to door transportation service Fabri recommended and it was perfectly reliable.

Stayed in November 2023

I have nothing critical to say - everything was wonderful

This unique hotel is so lovely. Everything is very creative and aesthetically pleasing. Fabri takes very good care of all the guests, personally ensuring everyone has what they need. The rooms are beautiful, the people are friendly

Stayed in November 2023

Nothing! Not staying longer..

To echo other reviews, 11/10! It was a pleasure and a privilege to stay in such a stunning hotel. It is both functional and aesthetically pleasing - nourishment for the body and soul. Everywhere I looked was something new to delight. In addition, everything functioned. Add to being equiped with absolutely everything I could possibly need for my stay, it was all top quality. The bed was super comfortable. The shower was powerful. Spotlessly clean. Endless filtered water. Strong wifi. Fantastic location a few minutes walk to everything but away from noise meant I slept well. Especially after relaxing with a tasty glass of wine on the rooftop terrace. Amazing value for money. However, what made this experience sublime is Fabri. Fabri is such a amazingly generous, kind, friendly host, and took the stay to another level. From my booking and throughout my stay, he was attentive and went out of his way to give outstanding service. He has a wealth of local information, tips and discounts. He was always available on WA and checked up to see if I needed anything, collected me from the bus terminal, and helped me buy my airport bus ticket. I have never been made to feel more at home in any hostel/hotel/airbnb. Thank you Fabri. I have had the most amazingly relaxing, refreshing, stress free couple of days, well exceeded my expectations. Next time, I will stay longer!

Stayed in September 2023