Acceso a La Bocana, Lote 1-8, Mza 4, S/N, La Bocana, Huatulco Bahías de Huatulco, 70987 Santa Cruz Huatulco, Mexico
#6 of 58 hotels in Santa Cruz Huatulco
Guests' ChoiceBased on 72 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
8.1
Facilities
9.5
Staff
9.6
Value for money
8.9
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 16 May 2024
Fiona
United KingdomOnly 1 tiny thing- the shower pressure was quite low.
Beautiful location, facilities, food and staff
Stayed in May 2024
Reviewed: 21 April 2024
Wendy
CanadaLocation. Not enough services close by. Restaurant was good but it would have been nice to have a few more healthy snack foods besides smoothies on the menu and more vegetables served with the meals.
Very tastefully decorated and clean. We loved the room and the housekeeping staff did a great job. I enjoyed the pool as it was long enough to do laps. Staff were friendly. Front desk staff were exceptional!!❤️
Stayed in April 2024
Reviewed: 3 April 2024
Sarah
United StatesThe property is stunning! The pool is divine and the staff are extremely accommodating
Stayed in February 2024
Reviewed: 25 March 2024
Chantel
CanadaThe restaurant is very expensive and the menu offers very little for vegans and vegetarians. I am vegan and the food I had was bland and very expensive. My son ate fish and steak there and found it mediocre and over priced. There are a couple of small Mexican restaurants on the beach so we ate there a few times and found that to be a good value for the money. We also paid $300 pesos for taxis a few times to go to restaurants in town for some variety. If they could up the quality of food and options on the menu and lower the prices, I would have only good things to say about this hotel.
Everything was beautiful. The attention to small details was obvious. Beautiful local bath products, handmade furniture, the lounge areas and pool were gorgeous. The TV room/library was incredible. The staff were super helpful. I loved this place so much. And the location is exceptional- a 2 minute walk from a very quiet beach with a clean river running parallel to it. Perfect for people who want a luxury stay close to beautiful nature where there are very few people on the beach. Hundreds or birds and spectacular sun rises were a bonus.
Stayed in March 2024
Reviewed: 22 March 2024
Grant
CanadaBeautiful design - they thought of everything- great restaurant, lovely pool, different areas to hang out, rooftop lounge great for sunrise and evening hangouts, super clean, proximity to amazing surf beach is a 2 minute walk, friendly helpful staff, only a 10 min taxi to town - excellent alternative to the all inclusive experience.
Stayed in March 2024
Reviewed: 21 March 2024
James
United StatesGreat hotel. Clean hotel and very friendly staff. Nemi was a very excellent waiter. It made breakfast enjoyable. Great value for the money. We will plan on returning.
Stayed in March 2024
Reviewed: 29 February 2024
Derek
United StatesNot really a criticism of the hotel, but the restaurant's food was hit or miss. The food was nicely presented and well executed, but flavor was missing in most of what I ate.
I like that there are no TVs in the rooms, and enjoyed using the common TV room/library. The saline pool (which I like much better than chlorine!) was clean and nice, with comfortable cabanas and good stock of towels. The rooftop bar is pleasant, with a great view. I like the bar's opinionated take on drinks (which were delicious). The staff was friendly and helpful and the host who helps us seems to love working there.
Stayed in February 2024
Reviewed: 29 February 2024
Jean
CanadaWonderful 5 days with no complaints
Gorgeous facilities and the best restaurant we experienced in a month in Mexico. Too notch cuisine.
Stayed in February 2024
Reviewed: 23 February 2024
Bambenek
United StatesNothing.
Beautiful views with outstanding staff.
Stayed in January 2024
Reviewed: 7 February 2024
Anna
PolandUnfortunately due to a hurricane a few years ago the beach closest to the hotel is not nice and one has to drive to get to a nice beach (close by). The hotel is next to traditional village homes with chickens and roosters so I was woken up by roosters very early in the morning (hotel does provide earplugs though).
Wonderful modern boutique hotel. Top notch service. Great restaurant with tasty Mexican dishes. Location far away from town, which I enjoyed.
Stayed in January 2024
Reviewed: 5 February 2024
Charlene
CanadaJust some loud dogs at night but not the hotels fault , just something to be aware of
Amazing rooms, beautiful facilities, and absolutely wonderful food offerings
Stayed in February 2024
Reviewed: 26 January 2024
Deirdre
CanadaThere was nothing at all not to like, some may prefer a location closer to the action but the beaches were spectacular and relaxing.
The staff were excellent and the concierge was fabulous going above and beyond to make our trip enjoyable. We appreciated the extra care. The food and ambience were excellent, and very appreciated, the restaurant paying attention to my food allergies.
Stayed in January 2024
Reviewed: 25 January 2024
Niklas
SwedenVery friendly staff and the rooftop is amazing!
Stayed in January 2024
Reviewed: 10 December 2023
Kristy
CanadaWifi codes kept timing out and not very reliable. I basically didn’t have WiFi one whole day bc I just gave up. They would be better suited to just have a password like other hotels.
Beautiful tranquil property! The room was so spacious, quiet, comfortable and I loved the toiletries. The hammock on the balcony was also nice for relaxing. Breakfast at the restaurant was tasty and staff helped me arrange a transfer to the bus station. Note: there is not much around the hotel.
Stayed in December 2023
Reviewed: 18 September 2023
Blake
United StatesGreat comfortable rooms and an an excellent restaurant downstairs
Stayed in September 2023
Reviewed: 1 August 2023
Lindie
United StatesExcellent restaurant and staff. Great swimming pool and service over all.
Stayed in July 2023
Reviewed: 10 July 2023
Anne
United StatesNo hairdryer in room, no washcloths in room
Wonderful Boutique hotel. Staff were very professional and friendly. Food was wonderful. We will go back again.
Stayed in July 2023
Reviewed: 30 June 2023
Jazmin
United StatesThe rooms don’t have tvs. There is a communal tv room. It’s at the end of the hotel lane. Other than that the place was beautiful.
Very nice rooms. The beds we comfortable and the decor created a relaxing ambiance. The pool had salt instead of Clorox which made it wonderful to soak it in longer without having to damage hair or skin. The staff was super friendly and very attentive to one’s needs.
Stayed in June 2023
Reviewed: 25 June 2023
Leigh
United StatesNothing! 😊
Absolutely phenomenal design and attention to detail. Everything was gorgeous! And the staff were incredibly friendly and helpful.
Stayed in June 2023
Reviewed: 12 June 2023
Aneta
CanadaHotel is perfect if you want a private oasis, if you want to be somewhere that’s walkable, it’s a little hard from here… but you can enjoy both the privacy of the hotel and the liveliness of the towns nearby just by taking a taxi or renting a vehicle, everything is super close by car.
Beautifully designed and private boutique hotel. All the staff were awesome, very helpful and friendly. The most comfortable beds and bedsheets, and really nice toiletries. The pool is perfect place to relax and the restaurant has a delicious selection of fare.
Stayed in June 2023
Reviewed: 7 June 2023
Eva
IrelandI had read some reviews that said it was 15 minutes to the main town, but did not realize this was by car (my bad for not looking into this). So if you are staying here I think it is important to know that there is not much close to the hotel itself, just a couple of restaurants near the beach (one was closed, one closes at 5pm). If you are happy to stay mostly in the hotel, enjoy the pool and the food there, then it is perfect :) or else be happy to get a taxi when you want to go elsewhere. The beach (when we were there) is not suitable for swimming and we did not see anyone lying out. We got a taxi to a recommended beach that was nice.
The hotel and the rooms are amazing, just as they appear in the pictures! The communal areas around the hotel and the pool are really great and the food in the restaurant it excellent (a little expensive, but really good quality).
Stayed in May 2023
Reviewed: 7 May 2023
Diane
United StatesThe room was beautiful, very spacious and relaxing, very comfortable beds with the softest sheets. Lovely landscaping around the hotel. Food and service was excellent. Great restaurant. Friendly staff.
Stayed in May 2023
Reviewed: 23 April 2023
Andrew
United KingdomMini bar would have been nice as restaurant/bar is closed each Monday. Also the rooftop lounge area is so nice and offers a great spot to watch the sunset and relax, however no bar service. We stayed during the end of high season so not sure if this is offered during the peak of high season.
Super friendly staff who made sure you enjoyed your stay. Great facilities, solid restaurant with great breakfasts especially. Rooms are spacious and modern, fridge in room also for storing water etc.
Stayed in March 2023
Reviewed: 9 March 2023
Big
United Statesthere is not much to do in the hotel or the area, so spending the money did not give any added value to my traveling
It was very new, and the detail of the decor was amazing, very cute, and very clean, we also love the restaurant
Stayed in December 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content