Av. 5 de Mayo #12, esq. c/ Calle 1 de Marzo Centro Histórico, 29200 San Cristóbal de Las Casas, Mexico
#7 of 150 hotels in San Cristóbal de Las Casas
Guests' ChoiceBased on 63 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.5
Value for money
9.5
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 8 January 2024
Andrey
United StatesGreat service.
Stayed in January 2024
Reviewed: 1 January 2024
Bernardo
MexicoThere were no dinning options when we arrived, so we had to look for a restaurant in town.
Beautiful facilities and exceptional service provided by all staff. The hotel is very comfortable, like a little old style "Hacienda". All facilities are very well maintained.
Stayed in December 2023
Reviewed: 9 December 2023
Alex
FranceThe garden is an absolute jewel.
Stayed in November 2023
Reviewed: 11 October 2023
Niels
BelgiumUnfortunately no breakfast was served during our stay which we found odd as this is a hotel and breakfast is announced (although it was not included in our room price). Is more 'classical' in character than some of the neighboring hotels with slick Mexican design. Our rooms had no direct windows, book a room with terrace for a couple of bucks more.
Nice colonial house with antique decoration. Lovely welcome and friendly staff! Nice garden and parking for your car. Convenient location!
Stayed in July 2023
Reviewed: 7 September 2023
Ruben
United KingdomOur rooms had no windows except a ceiling light but our blind was broken so we couldn't open it which made the room very dark. In the eaves of the room there was a void which went across the top of our bathroom and over into the storage room which 1. meant we felt we didn't have full privacy as any staff in the storage room would be able to hear us and vice versa, and 2. it meant that a lot of noise would funnel into our room from outside every night and we couldn't shut it out. Very frustrating. We also found a cockroach in our room within 30 mins of arrival.
The building and interior of Collection O Casa de Familia is beautiful. Set in what was originally a large family house. It was very central with an excellent location. We could walk everywhere. It felt comfortable and clean. Staff were very friendly and helped us organise tours directly with the hotel which were amazing, affordable and went smoothly. The breakfast was excellent too.
Stayed in August 2023
Reviewed: 24 July 2023
Vincent
United StatesNo a/c was clearly specified and weather is usually cool, but the room was unusually warm and we were told they didn't have any fans. Took a while to get enough ventilation in the room.
Great location, beautiful grounds, clean and comfortable rooms. Great bed and smooth sheets
Stayed in July 2023
Reviewed: 8 July 2023
Nikolai
MexicoNothing
Located in the city center. Hospitable and very helpful staff. Very cozy and homely environment. We seemed to find ourselves with a relative of an aristocrat.
Stayed in June 2023
Reviewed: 22 June 2023
Johnny
United StatesIt was a beautiful hotel. The courtyard was very nice to relax. We would buy a bottle of wine and relax there in the early evening. The restaurant served a very good breakfast. The staff was super helpful. I highly recommend this place.
Stayed in May 2023
Reviewed: 13 April 2023
Stephen
AustraliaThe wifi was weak in our room. I spent time on a very comfy sofa right outside my room where the wifi was good catching up on work. We had some street noise in our room in the morning.
This is a beautiful hotel in the heart of San Cristobal. It is extremely comfortable, and beautifully decorated. The staff were outstanding. We only ate one meal there (breakfast) and even simple pancakes was amazing. One of the nicest little hotels I’ve stayed in.
Stayed in April 2023
Reviewed: 21 March 2023
Jeffery
United StatesOur standard room did not have a ceiling fan or any air circulation. Superior rooms open to the Courtyard, having a small balcony.
The Hotel is absolutely beautiful..I call it elegant eclectic, as far as the decor. It is ideally located, two blocks from Main Plaza. Offers small container of Chiapan Coffee in room ( no coffee packets). On Sunday morning, I awoke to Marimba music in it's interior courtyard, comfortable bed and modern bathroom, elegant restaurant, good security..I did not want to leave.
Stayed in March 2023
Reviewed: 5 March 2023
Alberto
United StatesRooms: Luxurious! We really enjoyed the coffee machine. The room was clean, the water pressure was good. Hot water arrived, but after a wait. Bathroom had working everything. We used the provided robes as we sat out on the balcony, overlooking the gardens, with a coffee. Great start to the day. Staff: The young man Victor, was so accommodating! When our room was not ready (we arrived early), he actually gave us a tour of the hotel to make the time go by. He brought us drinks to the gardens (at our cost) and then came to get us when the room was ready. Amazing treatment! Location: Unbeatable! In the middle of the historic district, just 3 blocks from the main square. Quiet even with that location! Restaurant: Apparently it is not part of the hotel, but run and managed separately. The only breakfast option is a “served buffet”. I would suggest, for people in a hurry, that the restaurant also offer an option for plated dishes. The concept is great when one is not running to catch a tour, but must be avoided if you are looking for a quick breakfast. We had one rushed breakfast and one leisurely. The leisurely was much more enjoyable. Pablo was friendly and attentive. I would also suggest having a bartender in the late afternoon/evenings so the hotel guests could enjoy the gardens before going out for dinner. All in all it was an amazing stay, one to be repeated on future trips to San Cristobal de las Casas!!
Stayed in March 2023
Reviewed: 16 February 2023
Regina
GermanyMake sure to reserve a room where you can open the window
Exceptional place - 5min walk to city center, extremely kind and helpful staff, most comfortable bed and best shower.
Stayed in February 2023
Reviewed: 9 February 2023
Bee
CanadaA consistent breakfast hour; and air conditioning.
The breakfast hour kept changing, so we did not eat breakfast there.
Stayed in February 2023
Reviewed: 2 November 2022
Margrit
MexicoRoom lamps have very low illumination . No windows can be opened Can hear neighbors rooms, all , even if the go to the bathroom
The house is beautifully preserved
Stayed in October 2022
Reviewed: 5 September 2022
Joe
AustraliaAdministration wasn't great. People just didn't seem to really know what was going on.
Loved the location and the style of the place! Put it this way despite everything when we left and had to cancel our plans elsewhere we came back to this place. The off street parking is great.
Stayed in September 2022
Reviewed: 5 September 2022
Peter
United KingdomNoise from taxi is and local nightlife
Gardens and Atrium and Room 8
Stayed in September 2022
Reviewed: 2 September 2022
Peter
United KingdomNo breakfast service and poor reception services
Courtyard ambience and Room 8 and a magnificent garden
Stayed in August 2022
Reviewed: 29 August 2022
Peter
United KingdomNo breakfast service
Large atrium and gardens
Stayed in August 2022
Reviewed: 20 August 2022
Nayda
United StatesSuper sweet staff, great location.
Stayed in August 2022
Reviewed: 15 August 2022
Luis
MexicoThe place is amazing
Stayed in August 2022
Reviewed: 13 August 2022
Kellen
United StatesFeels like a five star hotel in terms of service. Beautiful historical setting.
Stayed in July 2022
Reviewed: 9 August 2022
Carlos
Mexicovery nice place, good location, the beds are very comfortable.
Stayed in August 2022
Reviewed: 7 August 2022
Maartje
Netherlandsfor European people the beds are too small, an air-conditioning & breakfast would be nice.
very good location & the staff was wonderfull
Stayed in August 2022
Reviewed: 31 July 2022
Maria
DenmarkEVERYTHING - especially the beds!
Stayed in July 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content