Great service.

Stayed in January 2024

There were no dinning options when we arrived, so we had to look for a restaurant in town.

Beautiful facilities and exceptional service provided by all staff. The hotel is very comfortable, like a little old style "Hacienda". All facilities are very well maintained.

Stayed in December 2023

The garden is an absolute jewel.

Stayed in November 2023

Unfortunately no breakfast was served during our stay which we found odd as this is a hotel and breakfast is announced (although it was not included in our room price). Is more 'classical' in character than some of the neighboring hotels with slick Mexican design. Our rooms had no direct windows, book a room with terrace for a couple of bucks more.

Nice colonial house with antique decoration. Lovely welcome and friendly staff! Nice garden and parking for your car. Convenient location!

Stayed in July 2023

Our rooms had no windows except a ceiling light but our blind was broken so we couldn't open it which made the room very dark. In the eaves of the room there was a void which went across the top of our bathroom and over into the storage room which 1. meant we felt we didn't have full privacy as any staff in the storage room would be able to hear us and vice versa, and 2. it meant that a lot of noise would funnel into our room from outside every night and we couldn't shut it out. Very frustrating. We also found a cockroach in our room within 30 mins of arrival.

The building and interior of Collection O Casa de Familia is beautiful. Set in what was originally a large family house. It was very central with an excellent location. We could walk everywhere. It felt comfortable and clean. Staff were very friendly and helped us organise tours directly with the hotel which were amazing, affordable and went smoothly. The breakfast was excellent too.

Stayed in August 2023

No a/c was clearly specified and weather is usually cool, but the room was unusually warm and we were told they didn't have any fans. Took a while to get enough ventilation in the room.

Great location, beautiful grounds, clean and comfortable rooms. Great bed and smooth sheets

Stayed in July 2023

Nothing

Located in the city center. Hospitable and very helpful staff. Very cozy and homely environment. We seemed to find ourselves with a relative of an aristocrat.

Stayed in June 2023

It was a beautiful hotel. The courtyard was very nice to relax. We would buy a bottle of wine and relax there in the early evening. The restaurant served a very good breakfast. The staff was super helpful. I highly recommend this place.

Stayed in May 2023

The wifi was weak in our room. I spent time on a very comfy sofa right outside my room where the wifi was good catching up on work. We had some street noise in our room in the morning.

This is a beautiful hotel in the heart of San Cristobal. It is extremely comfortable, and beautifully decorated. The staff were outstanding. We only ate one meal there (breakfast) and even simple pancakes was amazing. One of the nicest little hotels I’ve stayed in.

Stayed in April 2023

Our standard room did not have a ceiling fan or any air circulation. Superior rooms open to the Courtyard, having a small balcony.

The Hotel is absolutely beautiful..I call it elegant eclectic, as far as the decor. It is ideally located, two blocks from Main Plaza. Offers small container of Chiapan Coffee in room ( no coffee packets). On Sunday morning, I awoke to Marimba music in it's interior courtyard, comfortable bed and modern bathroom, elegant restaurant, good security..I did not want to leave.

Stayed in March 2023

Rooms: Luxurious! We really enjoyed the coffee machine. The room was clean, the water pressure was good. Hot water arrived, but after a wait. Bathroom had working everything. We used the provided robes as we sat out on the balcony, overlooking the gardens, with a coffee. Great start to the day. Staff: The young man Victor, was so accommodating! When our room was not ready (we arrived early), he actually gave us a tour of the hotel to make the time go by. He brought us drinks to the gardens (at our cost) and then came to get us when the room was ready. Amazing treatment! Location: Unbeatable! In the middle of the historic district, just 3 blocks from the main square. Quiet even with that location! Restaurant: Apparently it is not part of the hotel, but run and managed separately. The only breakfast option is a “served buffet”. I would suggest, for people in a hurry, that the restaurant also offer an option for plated dishes. The concept is great when one is not running to catch a tour, but must be avoided if you are looking for a quick breakfast. We had one rushed breakfast and one leisurely. The leisurely was much more enjoyable. Pablo was friendly and attentive. I would also suggest having a bartender in the late afternoon/evenings so the hotel guests could enjoy the gardens before going out for dinner. All in all it was an amazing stay, one to be repeated on future trips to San Cristobal de las Casas!!

Stayed in March 2023

Make sure to reserve a room where you can open the window

Exceptional place - 5min walk to city center, extremely kind and helpful staff, most comfortable bed and best shower.

Stayed in February 2023

A consistent breakfast hour; and air conditioning.

The breakfast hour kept changing, so we did not eat breakfast there.

Stayed in February 2023

Room lamps have very low illumination . No windows can be opened Can hear neighbors rooms, all , even if the go to the bathroom

The house is beautifully preserved

Stayed in October 2022

Administration wasn't great. People just didn't seem to really know what was going on.

Loved the location and the style of the place! Put it this way despite everything when we left and had to cancel our plans elsewhere we came back to this place. The off street parking is great.

Stayed in September 2022

Noise from taxi is and local nightlife

Gardens and Atrium and Room 8

Stayed in September 2022

No breakfast service and poor reception services

Courtyard ambience and Room 8 and a magnificent garden

Stayed in August 2022

No breakfast service

Large atrium and gardens

Stayed in August 2022

Super sweet staff, great location.

Stayed in August 2022

The place is amazing

Stayed in August 2022

Feels like a five star hotel in terms of service. Beautiful historical setting.

Stayed in July 2022

very nice place, good location, the beds are very comfortable.

Stayed in August 2022

for European people the beds are too small, an air-conditioning & breakfast would be nice.

very good location & the staff was wonderfull

Stayed in August 2022

EVERYTHING - especially the beds!

Stayed in July 2022