Avenida 20 Norte, Entre Calles 4 y 6, 77710 Playa del Carmen, Mexico
#22 of 240 hotels in Playa del Carmen
Guests' ChoiceBased on 331 hotel reviews
8.8Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
9.4
Value for money
9.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Cristiana
Romania-
I think it is freshly redecorated because everything looked so new. I found finally a shower working in Mexico :)) There is fridge in the room and also always fresh water at the reception. They offered us good recommandation for breakfast & dinner so we really appreciated.
Stayed in May 2024
Reviewed: 20 May 2024
Stephanie
IsraelThe only thing I would change is the curtains that are almost see-through, so at night the light of the garden came through quite strongly. I used an eye mask and problem solved.
We had a very short stay but the hotel was beautiful, we would have like to hang out in the pool or the pretty gardens. The man who was working there was extremely nice, he helped us with the luggage and gave us good recommendations about traveling in the area. The room was well decorated and comfortable. I would recommend it for a longer stay, it's very close to the center but you cannot hear anything from outside. Very quiet!
Stayed in May 2024
Reviewed: 16 May 2024
Idamariern
DenmarkSweet and helpful people. Rooms were super clean and comfortable. The pool was clean and well looked after, same goes for the whole hotel area. The style of the hotel was so cool. I'd stay here again I I ever come back.
Stayed in May 2024
Reviewed: 12 May 2024
Palazzo
FranceNothing. I would come back again if I ever return to Playa del Carmen
The hotel is so pretty and extremely well located. It almost feels like being in a traditional mexican hacienda when inside the property. The bed was extremely comfy, the room spacious, all the amenities worked well and the swimming pool came in good to beat off the heat!
Stayed in May 2024
Reviewed: 10 May 2024
Franca
United StatesNo breakfast. Location very convenient
Stayed in May 2024
Reviewed: 7 May 2024
Thais
GermanyThere’s a bar next door that can get pretty loud at night, make sure to bring earplugs. The restaurant is not on the same property, so keep that in mind in case you planned to go in your pijamas.
Good location if you’ll rather not be in the middle of Playa’s action although it’s not the prettiest neighbourhood. Several supermarkets and restaurants only a couple streets away. The beautiful decor makes you feel you really are in Mexico, I loved the gardens. Rooms are sparkling clean.
Stayed in March 2024
Reviewed: 6 May 2024
Theodis
United StatesN/A
Great location in the central area which allowed walking to several attractions.
Stayed in April 2024
Reviewed: 26 April 2024
Dmitrii
RussiaPerfect stylish and cozy hotel and friendly personnel. It was nice that they provided free parking for our rented car.
Stayed in April 2024
Reviewed: 25 April 2024
Kelvin
AustraliaN/A
Stayed in March 2024
Reviewed: 24 April 2024
Benjamin
United StatesAll good!
Location was great, staff was very helpful and spoke Spanish and English OK. Rooms were comfortable, WiFi worked, hot water in the shower. There wasn’t much noise from the party part of the town, so no complaints. Held luggage after checkout in a secure room.
Stayed in February 2024
Reviewed: 21 April 2024
Thomas
AustriaIt was very loud until late at night (next to the property is a bar), the breakfast is in another property
Really nice mexican styled hotel with a good location
Stayed in April 2024
Reviewed: 18 April 2024
Melissa
United StatesClean, great location, WiFi
Stayed in April 2024
Reviewed: 16 April 2024
Michelle
AustraliaOn the weekend the noise from the night club was loud but a little quieter during the week .Probably difficult to find quite accommodation in playa
The rooms were beautiful .Jaycar at reception was very friendly and helpful
Stayed in March 2024
Reviewed: 9 April 2024
Maria
United StatesEverything was perfect
Bright beautiful clean Friendly staff , Comfortable bed Hot water , Air conditioning, Beautiful pool Perfect location-
Stayed in April 2024
Reviewed: 5 April 2024
Elaine
IrelandLocation is excellent. 7 minutes walk to both the bus stations in Playa and 3 streets back from the main strip, so quiet but easy to get to the beach/shopping. The hotel is very quiet which I loved. Huge rooms and a nice pool. A really lovely place to stay.
Stayed in March 2024
Reviewed: 31 March 2024
Catarina
PortugalEverything
I loved everything about this hotel. Super cute, very Mexican style and super well looked after. The staff was super nice and the walk to the beach is very easy and safe. Also on the way from the hotel to the beach you can find the best food I ever had. Probably the best hotel I have stayed in.
Stayed in March 2024
Reviewed: 20 March 2024
Orjan
CanadaLittle noisy on the ground floor
Cute and convenient
Stayed in February 2024
Reviewed: 11 March 2024
Beth
United KingdomOnly minor details but would have liked a bedside lamp and maybe a few more seats/beds round the pool.
I loved the colourful Mexican decor and my room was comfortable light and spacious. Small hotel with a family feel. The staff including those at reception, the cleaners and gardeners are friendly and very helpful. Nothing too much trouble. Good to have a swimming pool too.
Stayed in March 2024
Reviewed: 7 March 2024
Michael
IrelandNothing, everything was fabulous from beginning to end of my stay.
Everything, Great location, excellent facilities, Restaurants, shops, bars within 100 metres of hotel.10 minute walk to the beach and 5th avenue. 3 minute walk to walmart supermarket. Helpful, kind and beautiful staff. secure, peaceful, calm setting. Great pool, cleaned everyday 7.30am. Very well managed hotel with diligent staff. I booked 2 weeks stayed 10.
Stayed in December 2023
Reviewed: 5 March 2024
Melissa
United StatesThey did not have parking a lot but the reception guy was extremely helpful and nice, and helped us to find a private parking.
If you want a authentic Mexican experience I recommend you to stay in that place 😁 it’s close to many restaurants and 12min walk to the 5ta avenida, playa del Carmen, a big avenue with many options of stores and restaurants 🇲🇽🥰
Stayed in March 2024
Reviewed: 3 March 2024
Ilaria
ItalyUnfortunately we arrive late in the night and there was no space for parking there, so we had to pay the Park in front of the hotel.
Beautiful place, full of color and a very nice architecture, the room is cozy and spaceful. Everything was cleaned. Place is really cose to the main street!
Stayed in February 2024
Reviewed: 29 February 2024
Lara
SloveniaBeautiful pool and surrounding, very clean.
Stayed in February 2024
Reviewed: 18 February 2024
Eva
United KingdomNothing to say really!
Clean, comfortable, good sized rooms with a nice pool, really nice decor outside and friendly staff. Great location
Stayed in February 2024
Reviewed: 14 February 2024
Sue
United KingdomNot enough chairs/sunbeds around pool and a bit noisy in morning
Loved the location, decor and facilities
Stayed in February 2024
Saint-Rome-de-Tarn, France
Porto, Portugal
La Massimina-Casal Lumbroso, Italy
Florianópolis, Brazil
Toulouse, France
Lisbon, Portugal
Phnom Penh, Cambodia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content