The hotel lacks a little warmth in its decor. I would suggest removing the fountain and making it a garden/green area. The dining area wasn't inviting and this needs to looked at. There should be an earthquake plan written in the folder as we had no clue what were supposed to do in this event.

The staff were wonderful and helpful. The location was excellent. The hotel overall was quiet. The rooms were clean and spacious and the bed comfortable. The staff arranged for a taxi to take us to a Palenque which worked perfectly for us.

Stayed in October 2023

Room, service and very clean room

Stayed in May 2023

Comfort., location

Stayed in April 2023

I WS SURPRISED THAT THE ROOOM S HAD ESSENITALLY NO SOUND PROFFING BETWEEN ROOMS. I COULD ALMOST READ THE LIPS OF THE GUESTS NEXT DOOR. THAT IN ITSELF WOULD MAKE ME NOT RECC THIS HOTEL. BEST THING ABOUT HOTEL WAS STAFF!

BREAKFAST WAS FINE. SERVICE LITTLE SLOW .

Stayed in February 2023

The hotel bar wasn’t open much although there are plenty of places to drink nearby.

The food was excellent. The location lovely. The service was friendly if unhurried as is typical in Oaxaca.

Stayed in February 2023

I wish the rooms which are large had a small sofa or a couple of lounge chairs the seat is not that comfortable.

Super clean and comfortable. It has a colonial feel up front inside with modern spotless rooms. Very nice I’d stay here again.

Stayed in February 2023

the hot water didn’t work for a short time (it was lukewarm which was ok)

Very comfortable beds with a selection of pillows. The hotel was very quiet despite being in the city center. It was very clean and seemed new. The service and staff was excellent!

Stayed in February 2023

amazing stay in Oaxaca…..stafff was awesome. The hotel is beautiful!!

Stayed in November 2022

Lobby could use a little color

Big rooms and clean Great location Good security

Stayed in November 2022

Communication was a little difficult as not many in Oaxaca speak English and that was a problem in the hotel as well.

Beautiful hotel with well appointed rooms with plenty of light. Extremely clean. The staff was more than accomodating.. Fabilous restaurant.

Stayed in October 2022

As we found in Oaxaca in general, most people don't speak English and communication was difficult. We were lucky to have a fluent Spanish speaker in our party.

The staff was extremely attentive and couldn't do enough for us. The rooms and hotel were spotless and beautifully appointed. The food was very good and the menu was surprisingly extensive.

Stayed in October 2022

comfortable bedroom lay out. extra large bath with double sinks. staff was excellent and very caring and kind. can’t get any better. bed was great with lots of pillows.

Stayed in October 2022

The manager who checked out was really rude.He brought us back to check out at 11am and was calling us from 9am to leave. then when we were having breakfast he tells us that he had already taken out our car and now we can leave.

The facilities are beatiful, bed are really good!

Stayed in May 2022

There were no windows to the outside in the room; only one that faced to the interior which was open to the pass throughs so other guests and hotel staff could see in to the room if the blinds were open. So if in the room during the day, it was rather dark (because I kept the shades drawn). The comfort & cleanliness made up for it though

The room & hotel were super clean, well kept, the bed was extremely comfy, spacious shower & room overall. The room had character - a gorgeous green and grey stone wall ran along one side. The room was very quiet/sound proof as well. The staff overall was friendly & attempted to help where possible with questions about the area & getting around.

Stayed in March 2022

clean, comfortable beds, no wet nice bathrooms and amenities. The staff was very helpful and accommodating.

Stayed in April 2022

Excellent all around. Beautiful hotel, clean, staff attentive and friendly. Quiet and the room and bathroom were spacious. Often hotels are just places to come back to change clothes or sleep but we enjoyed just hanging out in our room. Hotels in historic downtowns are often charming but have lots of stairs and funky small rooms. Casa Hidalgo is a welcome exception! Thank you!

Stayed in March 2022

None.

It was a wonderful surprise to find such a clean, roomy and quite place in a central location in buzzing Oaxaca. The rooms were huge, clean and light. The shower was perfect. The staff couldn't do enough to help us. We would highly recommend this place!!!

Stayed in February 2022

excelente muy recomendable

Stayed in November 2021

N/A

Excellent location. The staff was incredibly accommodating and friendly.

Stayed in November 2021

The spa did not function

Stayed in March 2024

It was so noisy in the night of 1st July. One thing is the noise of beating by rain. There is a kind of artificial pond in the center of the building and the noise was made there as the heavy rain dropped into the pond. Another thing is the noise of firecrackers. Crazy people continued to squib them from 3 am to 6 am. We couldn't sleep well at all and it was so frustrated.

The staff was all friendly with a good smile and the facility was quite clean.

Stayed in July 2023

the rooms are colorless (in a region known for its vibrancy); the shower had a lot of mold in the corners, the Krups coffee machine was buggy, and the lighting was weird.

the staff was excellent.

Stayed in March 2023

Location, & sticky dirty carpet

Did not have Breakfast there, Not included

Stayed in February 2023

opps..I wrote it all on the top

Breakfast....The coffee machine was broken, I had to bus our own dishes, we were told they had a bar..but it was closed on Mondays...and Tuesdays, not until the late afternoon, we had a wheelchair access room. Still, we could not fit our small wheelchair in the toilet...they finally removed the glass, the telephone was broken, no room service, they found out later the batteries were dead, we could not turn the TV into English for hours...then s fabulous housekeeper stayed in our room for an hour and figured it out..BLESS HER!!! The food was great..fabulous I would say...but don't expect any cocktails or coffee!

Stayed in February 2023