Rio Lerma #237 Colonia Cuauhtemoc, 06500 Mexico City, Mexico
#100 of 540 hotels in Mexico City
Guests' ChoiceBased on 325 hotel reviews
8.8Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.6
Staff
9.1
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 1 June 2024
Nyabmagic
United KingdomNothing.
Clean, modern and good location. Loved the shower seat. Staff were fabulous. Would definitely return. Some great restaurants are on that road and Chapultepec park is quite nearby.
Stayed in May 2024
Reviewed: 8 May 2024
Cassandra
SpainI always love LaiLa. It's a great hotel in a perfect location. Strong hot showers, comfortable beds and friendly staff. Perfect.
Stayed in May 2024
Reviewed: 29 March 2024
Samantha
United StatesNo refrigerator in room.
Near to a lot of places I wanted to get to.
Stayed in March 2024
Reviewed: 21 March 2024
Ernesto
United StatesEverything was perfect
Excelente and delicious
Stayed in March 2024
Reviewed: 20 March 2024
Viktoria
SlovakiaThe hotel doesn’t belong to the big chains that are well known but really surprised me with the confort, great location and value! They have 2 bottles of water for you in the room which have it an extra plus for me!
Stayed in March 2024
Reviewed: 6 February 2024
Clare
United KingdomComfy rooms, good shower pressure (not often the case in Mexico), very pleasant and helpful staff
Stayed in February 2024
Reviewed: 14 January 2024
Jochen
GermanyCetnrally located and super clean - perfect hub to explore the city. Great staff - very friendly and helpful. Gerard Cruz Antonio Rosales - taking care of safety, very helpful and attentive,
Stayed in January 2024
Reviewed: 4 January 2024
Amanda
BrazilLocation and room amenities
Stayed in December 2023
Reviewed: 2 January 2024
Jhoselyn
GuatemalaThe lock sometimes doesn’t work properly
It was at a very good point in the city
Stayed in January 2024
Reviewed: 20 December 2023
Sathiahmoorthy
SingaporeThe breakfast is not suitable enough for an Asian like me.
The rooms are nice.
Stayed in December 2023
Reviewed: 22 November 2023
Jason
BelizeIf there is any small thing, it would be able to hear other guests at times.
It was in clean and in walking distance of attractions.
Stayed in November 2023
Reviewed: 20 November 2023
Fabian
AustriaService was great.
Stayed in November 2023
Reviewed: 19 November 2023
Gabriela
United StatesLocation
Stayed in October 2023
Reviewed: 6 November 2023
Jorge
MexicoCould be the bed
Excelente ubicación
Stayed in November 2023
Reviewed: 18 October 2023
Mitsuhiro
JapanThere isn’t a single thing I can think of
Fantastic location, you can’t get more centric than this. Staff is super kind, always asking if everything is okay and assisting with all our needs. We felt at home here, would def stay again.
Stayed in October 2023
Reviewed: 11 September 2023
Petar
BulgariaBreakfast quality and offered items could be improved.
Staff was very helpfull. Rooms were very well cleaned. The location is perfect for the free time.
Stayed in September 2023
Reviewed: 10 September 2023
Iskren
BulgariaOne of the lifts was broken most of the time.
I like the room. It has big and comfortable bed.
Stayed in September 2023
Reviewed: 7 September 2023
Paloma
United StatesWould be great to have more water bottles in the fitness center, and a cleaning spray so that users of the gym can clean the equipment before and after using it.
The staff was friendly and attentive. The room was clean and comfortable. Well located and good value. Fitness center.
Stayed in September 2023
Reviewed: 5 September 2023
Jean
United StatesAC was ok but not cold. For me was fine, but sometimes turns hot. I called admin and they sent someone but this doesn't help.
Breakfast was good. Maybe need more varieties but overall was good.
Stayed in August 2023
Reviewed: 5 September 2023
Criselda
MexicoFor me the pillows were to hard.
I love the location of the hotel, staff was really kind and always wear a smile.
Stayed in August 2023
Reviewed: 1 September 2023
Margaret
United KingdomMy family (myself and my 2 children aged 12 and 15) were really comfortable at LaiLa Hotel. Our room was good size, impeccably clean (cleaned everyday), good location near to lovely restaurants and cafes. Nice to have the gym on top floor. We didn't use the restaurant as there were so many lovely local places to explore, that were easily accessible walking. Lots of staff who were really attentive when asked questions, but as there were often a large number on front desk, it could also be intimidating to ask questions.
Stayed in August 2023
Reviewed: 28 August 2023
Angelica
United StatesNa
Everyone and everything!
Stayed in August 2023
Reviewed: 18 August 2023
Miguel
MexicoElevators and noises if you are close to them
Location, and Staff
Stayed in June 2023
Reviewed: 14 August 2023
Edgar
MexicoLocation
Stayed in August 2023
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