A slightly noisy location. Very central, though.

I was most taken by the interior design, tastefully and innovatively incorporating local textile crafts in its decorative scheme. This is an exceptionally beautiful little hotel. The staff were very friendly and helpful with our arrangements. Super useful to have an English speaker among them!

Stayed in March 2024

Cannot fault this lovely little hotel.

Exceptionally friendly and helpful staff. Beautiful and tasteful interiors. Locally woven fabrics and artefacts incorporated in the interior design to great effect. Atmospheric lighting. Attention to detail.

Stayed in March 2024

Some of the staff kept asking for tips which we didnt like

Perfect location and very central

Stayed in March 2024

Nothing really

Good location in the old town. Private parking one block away (someone from the reception has to walk with you to open the gate). We had a room in the little courtyard, it was very quiet. Morning coffee delivered to the room was a very nice feature! Okay breakfast (also possible to order extra things from the menu).

Stayed in February 2024

The parking it is separed

The food was good, the personals was friendly, was a good location.

Stayed in January 2024

loved everything

great location, beautiful hotel, friendly staff, quiet, wonderful food

Stayed in May 2023

Our room was a little small and a bit stuffy but there were larger suites available.

Very central location but perfecty quiet. Charming property with lovely restaurant and helpful staff. Coffee delivered to your room in the morning was a nice touch

Stayed in May 2023

Each room is unique. Ours needed a small space or shelf for toiletries and one more surge-protected electric plug-in for charging devices. With 2 phones and a camera battery, it’s tricky using just one.

The kindness and efficiency of the staff, food and location were outstanding. The room was quiet, charming and comfortable. The robes were a great addition as it is chilly in SCLC.

Stayed in March 2023

Lovely, small and quiet

Stayed in February 2023

Very few people spoke English- true for San Cristobal

Casa lum is located in center of historic district. We liked having an excellent restaurant on premises. We liked extra touches- coffee at our door in am. Excellent help from desk. Really lovely room

Stayed in February 2023

Sometimes noise from the restaurant area or outside but not too bad.

very comfortable and cosy place with a really elegant touch.

Stayed in January 2023

Everything, it’s a little gem

Stayed in November 2022

The location was excelent and the food too. We had a great time at Lum hotel

Stayed in September 2022

I love the customer service and the entire hotel

Stayed in August 2022

beautiful clean and great location

Stayed in April 2022

Our room was dark, no direct sunlight. A few functional items could have been better (door construction, light switches, more electric wall plugs, a small, extra table inside (we had to bring the patio table inside to work on our laptops), intermittent wifi, etc.

Location.

Stayed in March 2022

San Cristobal de las Casas is becoming more and more touristic. This results in more and more rooftopbars being opened, playing loud music until (officially 12 in the night), but sometimes much longer. It is not the fault of the hotel, but we did hear this in the room some of the nights. Luckily we had earplugs, otherwise we would have been a bit annoyed. Again, this is not fault of the hotel and a general issue in Mexico. Due to corruption, these restaurant owners get away with this kind of thing.

The hotel itself is amazing. A beautiful old building in the middle of the historic center of San Cristobal de las Casas, gorgeously decorated and with super friendly staff that will make any effort for you to make you comfortable. The hotel actually boasts a very nice cute restaurant, in our opinion one of the better in town. The rooms are spatious with very comfortable beds and a proper bathroom with shower with pressure. Everything perfect from the first to the last detail :)

Stayed in March 2022

Everything was great!

Casa Lum was among the best hotels we stayed at during our 3-week roadtrip in Central and Southeast Mexico (if not THE best!). Charming, clean and beautifully decorated rooms, with textiles and elements representing regional crafts (with thorough explanations included). Our room had a small balcony overlooking the courtyard, a lovely view to take in while enjoying the complimentary Chiapaneco coffee provided each morning (much appreciated!). Excellent shower with good pressure and constant supply of hot water, and top-quality toiletries. Very comfortable double size bed, with great linens. We loved the eco-friendly philosophy of the hotel (no daily plastic water bottle waste, no plastic bags used in the garbage bins -paper bags were used instead-), as well as its fair-trade policy regarding local artisans. The heating in the floor was greatly appreciated, and necessary for the chilly San Cristóbal winter nights. Breakfast options are varied, delicious and good value for money. Staff was very friendly and always willing to help out and respond to our questions and enquiries. Location is excellent, a pedestrian street that is always very well-lit (safe!), with many shopping and dining options available, yet once in the hotel, it is very silent and calm. All in all, a 10/10 stay and a place I would return again!

Stayed in January 2022

Nothing!

Very central location. Beautiful rooms and patio. Good shower.

Stayed in February 2022

room had no windows and heat could not be controlled.

location, exceptional staff, spacious and cozy rooms, very clean.

Stayed in December 2021

Our shower did not have a lot of water pressure, so taking a shower/washing your hair took quite long.

Excellent location, super friendly staff & nice rooms.

Stayed in December 2021

Every morning you will be waked up by fresh coffee at your door... Great attention to detail

Stayed in December 2021

only one down side - there was a constant noise during the night that kept us awake

perfect location and lovely hotel

Stayed in November 2021

the Luxury Suite has poor ventilation and very minimal natural light.

Casa Lum is a beautiful property, extremely well located in the heart of San Cristobal. the staff is amazing (especially Janet)! it was nice to have hot water and good water pressure in the showers.

Stayed in November 2021