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Reviews of Casa Naila Hotel Boutique 5 stars

Av. José María Morelos 1205 Ruta Independencia Centro Av. José María Morelos 1205 Ruta Independencia Centro, 68000 Oaxaca City, Mexico

#5 of 198 hotels in Oaxaca City

Guests' Choice

Review score

Based on 37 hotel reviews

9.6

Score breakdown

  • Cleanliness

    9.9

  • Comfort

    9.8

  • Location

    9.6

  • Facilities

    9.6

  • Staff

    9.9

  • Value for money

    8.9

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 23 May 2024

    10
    The best staff, nice touches like small bottle of Mezcal, local small clay jugs and crocs!!
    • Leisure trip
    • Group
    • King Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    No dislikes

    Large room with quality bed linen and fixtures and fitting, lovely bathroom great air con. Amazing welcome, super helpful staff, fab rooftop bar and great setting for breakfast which was lovely.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    9.0
    Everyone went out of their way to help me enjoy my stay
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful,a mini four seasons

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    Wonderful new hotel, great staff and perfect location
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    We liked everyone staff was very helpful and they offer complimentary car service within 2 miles from the hotel which is very convenient

    The location was perfect a few minutes away from the action but in a more quiet part of town. It’s a brand new property and we had a nice room in the back far from the street.

    Stayed in March 2024

  • Reviewed: 23 January 2024

    10
    Beautiful boutique hotel with fantastic staff that go above and beyond to make your stay perfect.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Maybe a little bit loud being so close to reception, but only a minor annoyance.

    The staff were fantastic, great location and room has everything we needed.

    Stayed in January 2024

  • Reviewed: 19 January 2024

    10
    You stuff people it’s very respectful and very good workers they amazing people
    • Leisure trip
    • Family with young children
    • King Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Great location and good breakfast

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 4 nights

    Nothing!

    A very accommodating and attentive staff. Felt very cared for. Great recommendations for things to do. Always tried to anticipate needs. Excellent breakfast.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Perfect stay in ao beautiful place!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Service amazing - all people who are working there were caring about us a lot. Really good job!

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Luxury in waiting
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean and comfortable with very helpful staff, a great breakfast, a lovely rooftop bar / restaurant area, and a great shower!! The complimentary car / driver was very useful as well

    Stayed in January 2024

  • Reviewed: 5 January 2024

    10
    We had one of the best stays we’ve ever had anywhere we’ve been.
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 15 nights

    Best breakfast, best staff, great location. Transportation always available. Very knowledgeable staff. A new favorite place to stay in Oaxaca.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    10
    Wonderful small boutique hotel conveniently located with terrific staff
    • Leisure trip
    • Group
    • Superior Suite
    • Stayed 6 nights

    Very pricey but went in high season and booked at last minute.

    Beautiful very small boutique hotel with very kind and attentive staff and yummy breakfast included on lovely rooftop terrace. Included airport transfer and local rides (and a great cocktail). Nice evening turndown service with a treat helped make for a luxurious stay. Very helpful arranging a driver to regional sites. Memorable holiday trip in the heart of Oaxaca City.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    9.0
    Wonderful attention by the staff
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The size of the room and the fact that it was right next to the reception area

    The staff!

    Stayed in November 2023

  • Reviewed: 24 November 2023

    10
    Amazing staff, never had such great customer service at a hotel.
    • With a pet
    • Business trip
    • Group
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff and room were the best ever. Desert left on our bed every night. Welcome basket provided.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Staff was the best ever.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    10
    Lovely boutique hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Excellent breakfasts, evening desserts. Attentive staff, comfortable rooms.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was rather small and had no windows. It was the least expensive one in the hotel, but anyway. Everything else was perfect!

    The best thing was having a car and driver at our disposal to drive you around town. The staff was wonderful

    Stayed in September 2023

  • Reviewed: 15 September 2023

    9.0
    Excellent staff and location - would absolutely stay here again.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    The coffee at breakfast- it was a little weak for our taste but there are many great coffee shops in town. I tried the latte to see if that was better but still not strong enough.

    The staff could not have been more helpful and pleasant. The breakfast is served from 7-11 on the outside terrace which was lovely. The hotel is expensive but completely worth it. Turn down service at night - the shower was fantastic - perfect water pressure. Hotel was spotless and very clean. The location is close to the city center and very walkable but if you need the hotel staff will take you anywhere within the city (2 MIles) which was a nice bonus. No Uber in Oaxaca so this was a really convenient service. There is a bar on the terrace for nice cocktails in the evening( 2 on the house!!)

    Stayed in September 2023

  • Reviewed: 8 March 2023

    10
    We loved our stay at Casa Naila and look forward to staying there again!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    There is nothing to dislike about this property, but a swimming pool would’ve been nice on hot afternoons.

    We enjoyed all elements of our stay, but the staff was beyond exceptional! They took care of us like family! Even bought me a birthday cake and sang for me.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    10
    Home Away from Home in Oaxaca
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful property. Excellent, attentive, and knowledgeable staff. Hotel felt very much like a home away from home. I loved have the beds turned down at night with little treats and the TV set to a nature channel to help relax. Also loved they didn’t use any plastic and provided high quality glass water bottles that you could refill in the lobby.

    Stayed in March 2023

  • Reviewed: 13 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 4 nights

    The hotel was amazing. The location was excellent. Walking distance to the centro, markets and restaurants. The breakfasts were amazing. Very high-quality food and a great selection. The service was excellent. The staff is amazing. Everyone was friendly and helpful.

    Stayed in February 2023

  • Reviewed: 16 January 2023

    10
    the hotel is super modern with high end finishes. the staff all went above and beyond and made me feel I was coming home
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    the rooms I occupied were very small

    modern and clean in good location

    Stayed in January 2023

  • Reviewed: 13 November 2022

    10
    It was angelic. Well situated, the staff were so professional and helpful. Really recommend it.
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 4 nights

    The bedroom does not have a garden view - so would have preferred to be upstairs. But otherwise really stunning.

    The whole hotel was great, so welcoming and always went out of their way to assist us. Helped with tour guides and ensured we were well managed. Breakfast was great and even accommodated different requests

    Stayed in October 2022

  • Reviewed: 16 April 2022

    10
    overall excelent. The staff goes over board to help you out.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was great

    Staff was excelent

    Stayed in April 2022

  • Reviewed: 21 March 2022

    10
    A MUST STAY!!!!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    NOTHING.

    EVERYTHING!!!! Location, staff care, room clean at all times, transportation to restaurants near by. A very personal and close care from staff.

    Stayed in March 2022

  • Reviewed: 31 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights

    Not a lot of public space to use outside of the rooms and the rooms don't have much other than a bed and dresser. Our larger room only had one chair to sit on. But the place was very nicely newly renovated , tasteful and very clean. Large spacious bathroom too. .

    Jasmine the day Manager was a highlight, she is extra friendly, helpful and attentive!! Hotel staff overall were friendly and accommodating. The hotel provides car service to and from the airport as well as in the city limits for free. a big bonus.

    Stayed in January 2024

Showing 1 – 25

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