Pelicanos, 311, Marina Puerto Vallarta, 48354 Puerto Vallarta, Mexico
#22 of 135 hotels in Puerto Vallarta
Guests' ChoiceBased on 24 hotel reviews
9.2Cleanliness
9.4
Comfort
9.6
Location
9.0
Facilities
9.3
Staff
9.8
Value for money
8.4
Free WiFi
10.0
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Showing 1 – 24
Reviewed: 17 April 2024
Dyck
CanadaI will discuss the few minor deficiencies with the hotel
Stayed in April 2024
Reviewed: 16 March 2024
Pulley
United StatesThe beach is a little distance away, but they offered free shuttle.
The exclusive and excellent service.
Stayed in March 2024
Reviewed: 13 March 2024
Michael
United StatesLeaving casa Vellas by the front entrance and coming back to casa Vellas was a bit much. Coming in and out with Uber or taxi cab -we kinda felt that they were to strict
Armando was so friendly and happy Very accommodating The front desk staff was always helpful and courteous. Grounds keeping - good morning was the theme - so polite !!! House keepers were always on top of things. Super clean - we loved them all
Stayed in March 2024
Reviewed: 16 February 2024
Oleksi
CanadaEverything
Emiliano Restaurant and very friendly staff! Special thank you to: Gdu Rodolfo Daniel Avalos Fredy Ramon Jerry Ohary Rocio Cezar
Stayed in February 2024
Reviewed: 6 June 2023
Alan
United StatesWE asked to change our room. the room we booked was disappointing no view and smaller than expected. we paid to upgrade our room.
Hotel and staff were exceptional. Facilities superb and atmosphere relaxed and friendly. The all-inclusive menu was varied and good with the restaurant staff willing to cook request meals. Drinks were good quality.
Stayed in June 2023
Reviewed: 19 February 2023
Maegan
United StatesTau Beach club was my favorite
Stayed in February 2023
Reviewed: 30 October 2022
Patricia
United Statesneed more food options for meals.
Quiet, a little too quiet. loved the beach club.
Stayed in October 2022
Reviewed: 8 March 2022
Jake
United KingdomNot applicable
This hotel is in a great location and the team at reception were so welcoming and helpful. Our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the terrace, L'Occitaine toiletries etc. The beach club is brilliant and definitely worth a visit. Food and drinks were excellent. We loved our spa treatments - very relaxing before our flight. We only wish we could have stayed longer!
Stayed in March 2022
Reviewed: 19 December 2021
Maria
CanadaI would have been nice if there were more vegan / vegetarian options.
Exceptional service! We had the most peaceful and relaxing gateway. The staff was so accommodating and kind. I recommend this hotel to anyone looking to recharge and relax in sunny Puerto Vallarta.
Stayed in December 2021
Reviewed: 22 November 2021
Allen
United StatesThere was some construction happening on the grounds, so there was construction noise and a bit of debris. We chose an all inclusive option, but not all meals and drinks were considered 'all inclusive'. Terms for what isn't included are not made very clear
Excellent staff, they went out of their way to ensure that we had everything that we needed and that we had a comfortable stay. The concierge worked wonders to get us reservations to popular restaurants and to help us schedule excursions.
Stayed in November 2021
Reviewed: 22 September 2021
Sandy
United Stateswe were there during off-season, I do wish that they had some live music at night. Otherwise the place is absolutely 100% beyond perfect!
I wish I could give this 10 stars instead of five. This resort is amazing! Everything about it is perfect. It’s gorgeous, the staff is more than accommodating and friendly. It’s like having your own personal assistant because they are so attentive. The pool is amazing, the food is great and the location is perfect! This definitely exceeded all of our expectations. And no kids doing cannon balls in the pool!
Stayed in September 2021
Reviewed: 5 March 2022
Danielle
United StatesRestaurants
Keeping with the character of the Hacienda style homes
Stayed in February 2022
Reviewed: 29 May 2024
Sean
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 19 March 2024
Dominic
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 5 February 2024
Kellay
CanadaThere are no comments available for this review
Stayed in February 2024
Reviewed: 11 January 2024
Natalie
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 9 February 2023
Nadine
CanadaThere are no comments available for this review
Stayed in February 2023
Reviewed: 7 December 2022
Kim
CanadaThere are no comments available for this review
Stayed in December 2022
Reviewed: 7 March 2022
Robert
United StatesThere are no comments available for this review
Stayed in March 2022
Reviewed: 20 February 2022
Pavel
United StatesThere are no comments available for this review
Stayed in February 2022
Reviewed: 26 January 2022
Joshua
United StatesThere are no comments available for this review
Stayed in December 2021
Reviewed: 8 January 2022
Mike
United StatesThere are no comments available for this review
Stayed in January 2022
Reviewed: 18 April 2022
Anonymous
United StatesThere are no comments available for this review
Stayed in April 2022
Showing 1 – 24
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