The hotel was very clean, the staff were friendly, and the room was large, had a little kitchen and was very comfortable.

Stayed in May 2024

Everything was amazing: - New facilities - Impeccably clean - Great location: quiet but stores close by - amazing staff!

Stayed in March 2024

Good location, great staff , beautiful hotel

Stayed in March 2024

Excelente service, exceeded my expectations cleaned and very comfortable

Stayed in April 2024

It would have been a pleasant addition if they had a pool, especially considering the warm weather in Huatulco during March, with temperatures reaching around 34°C throughout the day. Although I only stayed for one night, I couldn't help but think that having a pool would make it an even more appealing option for a vacation spot next time.

I was thrilled with the price and blown away by the sheer beauty of the room and bathroom. The door to the room was like something out of a bank vault, but surprisingly elegant. The bathroom was spacious and luxurious, and I indulged in a fantastic shower experience. It truly felt like I had stepped into a lavish 5-star hotel. Moreover, I was impressed by the staff's impeccable English skills, which made communication a breeze. Not only were they fluent, but they were also incredibly accommodating, ensuring that every aspect of my stay was perfect. It was an experience that exceeded all expectations and left me feeling pampered and well taken care of.

Stayed in March 2024

Nothing

It is THE PLACE TO BE while in Huatulco… Ray at the reception is A 5 STAR MAN, EXCEPTIONAL !!! A New hotel, employees are Super,helpful and very kind… BRAVO 👏 .

Stayed in March 2024

Quiet part of town, nice neighborhood.

Stayed in March 2024

Long flight of stairs to get to the 2nd floor room, and intermittent wifi. Couldn’t get enough signal for tv, but we didn’t watch tv anyway. Front balcony was nice, though very hot in the afternoon.

Modern, clean, well located in La Crucecita neighbourhood. Air conditioning a plus! Staff very friendly and helpful! Walking distance or short cab to Centro or beaches.

Stayed in February 2024

We had a few problems with internet and TV, and changed rooms due to a plumbing problem... but everything worked out. I would have likd having a little fridge in the room The staff did everything they could to be helpful and make our stay a pleasant one.

This is a lovely new hotel with very wonderful, helpful. friendly staff!! It is a good walk to the central area.It is quiet and the local people are very kind and friendly. There is a great breakfast place just down the street. The sowers have wonderful hot water!! In he future I would stay in one of the rooms with a kitchenette - so I could cook and keep things cold.

Stayed in February 2024

Everything was fine

The place is brand new, has perfect location in a silent neighborhood among locals with everything needed nearby. Shops, street food and much more. Excellent and competent staff lead by frontman Ray. Rooms are well equipped and have warm water.

Stayed in February 2024

The first thing was the Wi-Fi signal at the night was very weak ,it might be the usage of many people and the second thing was the bathroom had not ventilation and that was leading to have a very strong smell Of the aromatic which is alright but also was not so comfortable some times when you wanted to use the toilet and the aromatic was gone …

Everything mostly,great customer service and very helpful all the stuff !!!very nice people and super clean place, Eduardo ,Raymundo Diego and also the housekeepers (I can’t recall their names)they re great in what they re doing!! Congrats

Stayed in February 2024

Shower was either too hot or too cold but would stay again regardless. Was a tad bit out of the town center but by car, it takes 5 minutes.

Brand new hotel situated in a quiet central part of town. Some rooms come with fully equipped kitchens which we loved as we were able to make dinner and relax. Amazing king beds/ sheets/ pillows and extremely clean. Hot water. Amazing staff and service from all. Mr. Manager was super helpful and hospitable and made our stay so perfect. Small grocery food shops next door so you can buy everything you need. Thank you!!

Stayed in January 2024

Had an amazing time at Casa Xtao. The hotel itself is excellent with brand new facilities, and the staff were incredible! I want to say a special thank you to Ray, Felipe and Gris for putting so much effort in to making us feel so welcomed. Huatulco is a very nice place and we will certainly be returning to Casa Xtao. Thank you for everything! Jack and Nadia

Stayed in January 2024

-Was told that my room would (not) be cleaned during my 1 week stay, which is totally fine by me, but that may not be okay for typically spoiled Canadian and Americans. -No window dressings/coverings on the windows, so I had to stuff pillows along the frame, to black them out. -ALL room doors of all the patrons were incredibly loud to open and close. Not sure if WD40 could fix the problem, or if they'd need to be re-hung/framed properly.

-Front Desk staff were FANTASTIC!!! -15 minute walk to central La Crucecita

Stayed in December 2023

The only thing I missed was a paper bin in the room, everything was great.

It is a new hotel, located outside the city centre, in a residential area, a 15 minute walk to the centre or the beach. There are grocery stores and places to eat around and the area is really quiet and felt very safe. Bed was super comfortable, A/C and Internet worked really well. I stayed in the room with the kitchenette and could prepare breakfast and simple meals. The best of the hotel was the staff, everyone was really friendly and ready to help. They gave me the best tips for beaches/restaurants and helped me with organizing the tours. I would definitely stay here again. I booked the first night and in the end stayed five.

Stayed in November 2023

The cleaning solutions and the laundry detergent had a lot of fragrance in them. I got a headache right away and had to sleep with the balcony door wide open. Thankfully I had an extra blanket so I replaced what was on the bed. I sure hope they can find fragrance free cleaning supplies.

The room was very comfortable and clean. The bed was very nice.

Stayed in April 2024

I thought the hotel was overpriced. The location is not great. The internet connection was terrible. I only stayed for one night, I would not pay to stay longer.

The bed and air conditioning were great. The host or receptionist at check-in was great. The balcony was nice, though the view left much to be desired.

Stayed in March 2024

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Stayed in May 2024

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Stayed in January 2024

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Stayed in February 2024

There are no comments available for this review

Stayed in December 2023