A little far from the town center, but very close to the bus station. Breakfasts were very good with a lot of variety. Host was helpful in getting my laundry done quickly and in finding me a tour group to the lagoon. Good size room and nice courtyard.

Stayed in February 2024

Ample size modern room, great breakfast, small fridge, nice patio area for breakfast, 10 min walk to the lagoon.

Stayed in January 2024

The location was a bit of a walk from the centre which some might not like. However we liked the walk and could see how people lived and went about their daily business.

Lovely staff, beautiful rooms and nice courtyard where breakfast was served. Breakfast was traditional Mexican and substantial. Also very quiet and so had good night's sleep. Beds were good quality - one soft mattress and one hard so you could chose your preference. Would highly recommend.

Stayed in January 2024

We loved everything.

We loved our time in Casa Zazal, modern, spotless, comfortable, with fantastic hosts, they even had a birthday cake for my birthday, breakfast was delicious, they go out of their way to help you, I would 100% recommend this lovely property.

Stayed in December 2023

We loved this place. The room was modern, nice, and super clean and there was a nice patio to sit outside. We felt at home instantly. Breakfast was really good, there are bikes to rent and the hosts are the best. They were super kind, explained possible activities in Bacalar to us when we arrived and when we fell sick they took care of us. We would always come back!

Stayed in January 2024

Martha, the owner and the breakfast

Stayed in November 2023

Casa Zazil is not located downtown, so you have to walk down to the lagoon for 10-15 minutes. This wasn‘t a problem for us and we absolutely felt safe, but worth considering if you have trouble walking in the heat.

We had an exceptional stay at Casa Zazil! Carmen went out of her way to make sure we had the best time - she even surprised us with a decorated room because it was our honeymoon! The breakfast was excellent and Carmen recommended a lot of great places (e.g. los Rápidos and she also organized a taxi there for 200 pesos). She even gave us a ride down to the lagoon when she had the time. The room was great and the water pressure in the shower the best we have encountered in Mexico. Casa Zazil also provides free water! We loved our stay there and would absolutely recommend it!

Stayed in August 2023

Nothing

Carmen, Marta and Francisco could not have been more welcoming. Breakfasts were excellent. The rooms were wonderful.

Stayed in July 2023

water pipes need replacement

breakfast was best part. every day different. we stay two extra day in bacalar. Host is very nice.

Stayed in February 2023

Everything! We are very well welcome by our 2 hosts in a charming place, with all the confort you need and a homemade breakfast! It's very well located near the the laguna and they provide all the informations you need about the tours and activities around. Bacalar has been our favorite spot in Mexico by far! I highly recommend you to stay in Casa Zazil!

Stayed in May 2023

Nothing

The host was amazingly friendly , rooms were well equipped and spotlessly clean, and the breakfast was very tasty . Would highly recommend anyone to stay at Casa Zazil. 10/10 Derek and family from England

Stayed in April 2023

WLAN is good, but the signal was only strong enough for a video call on the terrace

We loved this small hotel! Really friendly hosts and a nice atmosphere with very clean rooms. The breakfast is amazing and they even ask you what you prefer, which was great for us as vegetarians but must also be nice for vegans. The bed was very comfortable. Sadly we only stayed there for one night since on our way back from Mahahual and we already went to Bacalar the week before. Otherwise we would have tried all the great tips they provided. We definitely recommend staying here!

Stayed in March 2023

Honestly there is not one thing we did not like about Casa Zazil nor is there anything that could be changed.

Place was well maintained and modern. Everywhere was super clean. Sisters, Carman and Marta were super helpful providing info on what to see in Bacular, where to eat etc. The breakfast they provided each day was exceptional!,

Stayed in February 2023

We contacted the owner on Monday if she could help us with renting a boat for Wednesday and in reply we received yes. When we arrived on Tuesday it appeared that is is not possible to swim with a boat on Wednesdays due to regulations of Bacalar lake.

Nice place , very friendly owner, very good breakfast

Stayed in January 2023

Nothing

The two owners are very nice and even asked us what we would like to eat for breakfast, they made it even vegan and changed it every morning! Furthermore they explained us a list of activities in the area which was really helpful.

Stayed in January 2023

We really liked the property. It was within walking distance from the bus station and 10 mins walk into the centre. It was quiet, beds were really comfortable. It had a safe in the room, good air con, powerful shower & filtered water available in the reception area. The two ladies in charge were really helpful & tailored our breakfast to suit our needs. They even gave us a lift into town one evening. We loved Bacalar & our time here 😊

Stayed in January 2023

None

Delicious every day changing breakfast. The two owner Ladies were very helpful. They gave us even lifts to town or the bus station. Location is about 5 minutes from the bus station but quiet at night. Good AC and WiFi. Distance to the center is about 15 min, but taxis will take you for 30 Pesos.

Stayed in November 2022

for us everything was perfect, however for people who do not have their own wheels it might be far from the center (1.5km)

spacious, clean, comfortable and the sisters running the place will accommodate all your needs (breakfast was different and personalized every day)

Stayed in November 2022

We knew it before, it is easier to have a car since it takes some minutes to the center.

Super friendly owners, fabolous breakfast included, nice modern rooms.

Stayed in October 2022

I cannot praise this accommodation enough. The owner was so kind. She explained everything to us on arrival - what was worth seeing, what the prices were, what restaurants she would recommend. Even though she didn't speak English, she did her best. The location is great as we could walk to the city centre. The room was wonderful! Large and very tastefully furnished. The bathroom was also great. Everything was very clean. But the best thing was the breakfast! So delicious and every day we got something different. We were so happy with the accommodation (and the city) that we stayed an extra day.

Stayed in July 2022

Everything was great, but in the interest of complete transparency, the location is not too close to town or the lake, so it's best if you have your own wheels.

This place is a 10+. It's immaculately clean and extremely tastefully decorated, with a very comfortable bed and a really nice bathroom. But it's the extras and the attention of Carmen the hostess that make it extra special. She prepares a custom-made gourmet breakfast (different each morning and with a couple options) with home-made juice. My wife had a bad stomach the second day and she made a special herbal tea to cure her and gave her an electrolyte drink to help make her strong. She was the nicest and most caring hostess we've had in the last 100 places we stayed. Can't say enough good things about the place and, in particular, Carmen!

Stayed in August 2022

The hosts were so friendly and helpful. They organised a boat trip for us and helped us order taxis. They also gave us a list of things to do and restaurant recommendations. Breakfast each morning was delicious. The property was about 15mins walk to the main square and we felt very safe in the neighbourhood, it was also just a 4 minute walk to the bus station which was ideal

Stayed in July 2022

- If you are picky, the 10-12 minutes walk to the center/lagoon might be a downer.

- The two hosts were incredible. Always reachable and always trying to support you in the best possible way. - The breakfast changed every day and was delicious. - Clean and modern room. - Stable Wifi

Stayed in July 2022

Location a bit too far fom center. Little territory

New clean property, very welcoming hosts. Nice breakfast, comfortable mattress. Hot shower with good pressure

Stayed in July 2022