Camino a la Valenciana sin numero Km 1, 36020 Guanajuato, Mexico
#94 of 102 hotels in Guanajuato
Guests' ChoiceBased on 229 hotel reviews
7.2Cleanliness
6.9
Comfort
6.9
Location
8.2
Facilities
6.8
Staff
7.6
Value for money
7.0
Free WiFi
4.7
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End of dialog contentReviewed: 30 May 2024
Martinez
United StatesVery dirty and old, hotel needs to be upgraded, honestly disappointed me. Furniture is old and falling apart and no hot water.
I liked the aesthetics of the hotel, very historic and beautiful. Staff was friendly and nice.
Stayed in May 2024
Reviewed: 25 February 2024
Acosta
United Statesthe owner can remolding some things in inside. looks like the installations old. but everything are good 👍👍 thanks by your attention
this ubicación and the history of the building
Stayed in February 2024
Reviewed: 16 February 2024
Abel
Mexicohotel needs a major overhaul
hotei is GREAT, problem is that it really needs maintenance
Stayed in February 2024
Reviewed: 24 January 2024
Gregorio
MexicoBCCI096M
MAIN MODE OF TRAINSPORTATION: OWN CAR PRICE ACCORDING EXPECTATIONS I HAD: OLD FACILITIES INSIDE ROOMS, BATHRROMS WERE AWFUL WIFI DOESNT WORK IN BEDROOMS OUTSEEING FACILITIES, AWESOME!
Stayed in January 2024
Reviewed: 21 January 2024
Eddie
United StatesBeds not very comfortable
Great view and beautiful building
Stayed in January 2024
Reviewed: 19 November 2023
Charis
AustraliaThe amenities are a bit old, I understand they want to keep original things but a little bit of maintenance will take the place to another level!
The architecture of the place is beautiful, and the place is very convenient as is very close to downtown
Stayed in October 2023
Reviewed: 4 October 2023
Emerald
MexicoThe closet smelled a bit musty and the shower had no light. The light switches close to the door didn't work. However at the bedside, the switches worked fine. The Hotel restaurant had a simple menu with no castle theme.
The high location of the hotel gave a good vantage point of the town. Beautiful and large area due to a castle style hotel. Room was fairly comfortable and easy to access. Offers a great feel of medieval look for photos.
Stayed in September 2023
Reviewed: 11 August 2023
Saul
MexicoThe rooms are OK so far, unfortunately the bathrooms need an urgent maintenance and fixing, we had lots of trouble with the running water specially in the morning, almost drops run out of the shower and was a very unpleasant experience, we warned the staff several times but never worked well, I think there are some details they can improve so that can make the experience better.
The place is very iconic, one of the most known hotels in the city.
Stayed in July 2023
Reviewed: 7 August 2023
Edith
United StatesStaff, no elevator
Structure and historical sites
Stayed in August 2023
Reviewed: 7 July 2023
Maria
MexicoIt’s to old the hotel
Is good
Stayed in June 2023
Reviewed: 10 January 2023
Manuel
MexicoThings that may need to improve it can be: Parking (It really needs more parking lot), I know the rooms are with the castle topic, but needs to improve with doors, floors, and even the bathroom, but in general I will give a 4.5 of 5.
In general the Hotel was great, I had an extraordinary night with my GF (Now my fiancé), the views are really good, its a really good place to take pictures and do events. the reservation was really easy to made via apps and the price was really low.
Stayed in January 2023
Reviewed: 31 December 2022
Jocelyn
United Statesthey can do a better job when it comes to cleaning
Just the concept of staying in a castle in the is so close to the downtown....
Stayed in December 2022
Reviewed: 23 December 2022
Mariana
United StatesInside the not very clean
Outside it is just beautiful!
Stayed in November 2022
Reviewed: 30 November 2022
Jorge
United StatesOutdated shower heads, creaking floors, remotes for TV/air conditioning are missing battery covers, only 2 power outlets for charging phones, it needs a lot of maintenance
It’s a very nice castle from the outside
Stayed in November 2022
Reviewed: 8 November 2022
Araceli
United Statesel service y la limpieza terrible
el Castillo Hermoso
Stayed in November 2022
Reviewed: 4 October 2022
Alfredo
MexicoIt's a place with a lot of potential, but there has to be a lot of investment within the rooms, like the decoration and the most important part the BED!, I know they want to recreate the feeling of that age, but it's too much! Literally you rest in a bed from that medieval age.
The location is great and it's easily to get to the center by just walking.
Stayed in August 2022
Reviewed: 17 August 2022
Maria
United Statesnot clean!
the experience of the castle!!
Stayed in July 2022
Reviewed: 14 August 2022
Benjamin
United StatesThe rooms were not very clean and the one of the beds was not fully supported. Not all of the appliances were working like the TV and the hair dryer.
Stayed in July 2022
Reviewed: 8 August 2022
Decasas
United StatesThe stories or ghosts..lol
Everything was good!
Stayed in July 2022
Reviewed: 24 July 2022
Fernando
United Statesthe rooms inside ,they need to upgrade furniture.
the place is so beautiful.
Stayed in July 2022
Reviewed: 14 June 2022
Martha
MexicoThere is no wifi in the rooms, you have to go to the common areas. The overall condition of the rooms is poor we got broken tiles in the bathroom, broken furniture and also mold. I was expecting an old place but in good condition.
The location is great and the staff is really helpful.
Stayed in June 2022
Reviewed: 20 May 2022
Maria
United Statesroom need some work
beautiful castle
Stayed in April 2022
Reviewed: 3 May 2022
David
Costa Ricathe rooms require better maintenance, wet odor.
location and style.
Stayed in May 2022
Reviewed: 21 April 2022
Andrea
United StatesShowers/bathroom smelled bad, dirty
The view
Stayed in April 2022
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