The temperature of the shower was not steady. There were no representatives who could communicate in English for us foreigners in need. We suffered road closures due to Christmas Parade and had to left the car walking to the hotel after two hours of useless deture, but it was not the hotel's fault although they could have helped us figure it out sooner if there were a representative who speaks English.

Kindly and caring receptionists who helped for private parking in midnight after road closures for Christmas Parade. Good location in historic city center. Spacious room.

Stayed in December 2023

Air condition seemed not irk well.

The location

Stayed in December 2023

The shower is weird, the hot water is not evenly warm, the blanket is too thin.

Perfect location, room was very clean, room has soundproof so not noisy.

Stayed in November 2023

showers

location

Stayed in February 2023

The shower pressure was good but water temperature was not overly hot.

The location was superb. Only a few minutes away from the historical centre. Very handy when it comes to guests struggling with walking long distances.

Stayed in January 2023

No kettle

Locationno

Stayed in December 2022

no heating not enough blankets

located well good bed mattress

Stayed in December 2022

it’s well located, staff super friendly, it’s a really good option

Stayed in August 2022

advertised wifi which did not work and there was no breakfast or coffee which was also listed.

location and bed. clean.

Stayed in October 2022

The room was average but the fact that they have sound proof windows in it was awesome.

Stayed in October 2022

Parking is 4 blocks away. But for a building right at city center is really ok

Room was great 👍🏾

Stayed in October 2022

They didn't accept american express and I did the reservation with this card

Stayed in September 2022

The location is excellent for tourist who travel centro histrico de Queretaro.

Stayed in May 2022

Nothing

Very nice place convincingly located to everything

Stayed in May 2022

the Staff were very helpful

very well located.

Stayed in February 2022

The parking situation was a little confusing, but could be improved with printed instructions and a map to the parking garage. Morning coffee would have been appreciated, but it's not a big problem.

Excellent location, professional and friendly staff, in-room safe, clean and quiet room (windows were high quality that provided good sound insulation from street noise), great water pressure and hot water, and elevator. Oscar escorted us to the parking garage and he was always available to provide recommendations. He is a sincerely kind person with a warm smile who always greeted us at the door. The cleaning woman ensured that we had everything we needed. And the front desk people were very efficient and professional. All staff and guests adhered to covid precautions. The location was close to everything including the OXXO store, restaurants, a panaderia, city squares, and banks. It was a simple room, but had everything we expected and needed for a downtown hotel.

Stayed in February 2022

Our stay was very good. The rooms were very comfortable and the sound proof windows are a plus. The staff was very friendly. The location is perfect. 5 min walking from most of the tourist attractions.

Stayed in August 2021

Everything was excellent, the water could have been a little warmer in the restroom. Other than that I have no complaints.

Very clean the location is excellent and they have great service I will definitely stay there again.

Stayed in July 2021

Air conditioning did not cool the room. Our room was not ready at 3 pm check in time; it wasn’t ready until 3:30 pm

Great location

Stayed in April 2024

Dirty 😡 very old dirty towels 🤢

Centric

Stayed in April 2023

misleading images. hotel looks dated. maid would clean next door rooms with loud TV on, total lack of common sense. I would have rated top otherwise. some areas not very clean like on top of furniture, lamps etc. pillows a bit dated too.

great location

Stayed in February 2023

The unpleasant check in and the inability of front desk staff to help with any issue/questions (and I speak Spanish). Pillows are dreadful. Noted they have coffee machine- they don’t. Also the cafeteria is now closed- site needs to be updated. They had no tourist information except one common booklet. When I asked about guides- noted they help with tours on their Web site- they said to just go outside and look for one of the ‘guys’ that tout themselves as guides. Not helpful at all (I went to the Gran Hotel and was referred to a wonderful guide).

A very basic low end budget hotel in a great location. Front desk staff are friendly but don’t help with any issues or tourist questions. Unpleasant check in when they wanted to give a terrible room on the lowest floor in front of the elevator despite prior emails and their acknowledgment noting I was requesting upper floor and quiet for my long -4 day -stay. After a bit they found me a better room. It was a bad start. The rooms are very basic, bad pillows, mattress is fine, housekeeping is very good. Location is terrific. But its very low end budget (although not reflected in the pricing )so keep your expectations low. Good elevator, a/c worked well in my room and was quiet. Wifi in upper floors was weak.

Stayed in February 2023

the room and furniture is out dated. The water for the shower is a light spray. I know we have to conserve water but it took a long time to shower due to this. If you like hot showers this is not the place.

Location was excelent. The room was convenient because of the three beds. Hotel staff was nice and friendly. The valet parking is so convenient. Parking is dificult in that area. By plus on the valet.

Stayed in July 2022

Very old towels. No toiletries. Shower curtain too short and splash all the floor. With a little maintenance and those little details that make a different couldn’t been better.

Location

Stayed in June 2022